Paying your water bill is a regular necessity when you live in East Liverpool, OH and receive water services from the city. The East Liverpool Water Department provides water to residents and handles the billing and payment process. Read on to learn about the different ways to pay your water bill, understand the rates and fees, and get answers to frequently asked questions.
Ways to Pay Your Water Bill
The City of East Liverpool offers several payment options for residents to pay their water and sewer bills:
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Online Payment – The easiest way is to pay online through the Water Department’s online payment portal You can pay by credit/debit card or e-check. There is no fee to pay online
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Mail – Water bills can be paid by mailing a check or money order to the Water Department office. Be sure to allow 7-10 days for delivery to avoid late fees.
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In-Person – You can pay your water bill in cash check or card in person at the Water Department office in City Hall during business hours.
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Drop Box – A drop box located outside City Hall can be used to drop off check or money order payments after hours.
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Auto Pay – Sign up for auto pay to have your water bill paid automatically from your bank account each month. This prevents late payments.
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By Phone – The Water Department can take payments over the phone by credit/debit card if you call during business hours.
Understanding Your Water Rates
Water rates in East Liverpool consist of a fixed service charge and a variable usage charge based on the amount of water used.
As of 2023, the water rates are:
- Service Charge: $7 per month
- Usage: $4.05 per 1,000 gallons
Rates are evaluated annually and may increase incrementally over time. The amount due on your monthly bill depends on your household’s water consumption. The minimum bill is the $7 service charge.
Sewer charges are billed as a percentage of water usage at 1.5 times the water rate. So $6.08 per 1,000 gallons of sewage.
When Water Bills Are Issued and Due
Water bills in East Liverpool are issued on a monthly basis. Your due date is shown on your bill and bills are due approximately 3 weeks after the billing date.
If your payment is not received by the due date, a 10% penalty will be added to your account. Failure to pay may result in water service being discontinued.
Important billing dates:
- Bills Generated: 1st of each month
- Due Date: 21st of each month
- Late After: 22nd of each month
Other Water Department Fees
In addition to regular water and sewer rates, there are some other common fees charged by the East Liverpool Water Department:
- Deposit for New Service: $125
- Service Turn-On Fee: $25
- Service Turn-Off Fee: $25
- Late Payment Penalty: 10%
- Returned Check Fee: $20
Frequently Asked Questions
What do I do if I’m unable to pay my bill on time?
Contact the Water Department immediately if you expect to miss a payment due date. They can discuss payment plan options to avoid shut off.
How can I check on the status of my water account?
You can access your account details including balance online through the payment portal or by calling the Water Department office.
I’m moving. How do I stop or transfer service?
To stop service, notify the Water Department at least 5 days before your move date. Transfers to a new owner or tenant also require advance notice.
How can I dispute a charge on my water bill?
If you think there is an error on your bill, promptly contact the Water Department to investigate the charges. Mistakes can be corrected.
How do you calculate my water usage each month?
Your home’s water meter tracks all water usage. The meter is read around the 1st of the month and your usage charge is based on the gallons used since the prior reading.
