How to Pay Your Bill from the East Bay Municipal Utility District

The East Bay Municipal Utility District (EBMUD) provides water and wastewater services to over 1.4 million customers in Alameda and Contra Costa counties in California. As a customer, you receive monthly bills for these essential services and need to know how to pay your EBMUD bill conveniently and on time each month.

EBMUD offers multiple payment options to fit any schedule or preference. Review these bill payment choices to select the ones that work best for your needs:

Online Payments

The easiest way for most customers to pay EBMUD bills is online through ebmud.com. You can make secure online payments 24/7 without any fees using EBMUD’s Paperless Billing system.

To start, you must enroll in Paperless Billing by creating an online account. Once signed up for electronic billing, you can:

• Schedule automatic monthly payments directly from your bank account

• Make one-time online payments by e-check with no fees

• Pay by debit card, credit card, or online check as a guest for a $2.99 transaction fee

Online payments are processed within 1-2 business days, so schedule payments at least 2 days before your due date to avoid late fees.

EBMUD Dropboxes

EBMUD maintains over 30 secure dropboxes throughout its service area where you can drop off bill payments by check or money order. Payments left in dropboxes by the posted pickup times are processed the next business day.

Find EBMUD dropbox locations and pickup schedules on the EBMUD website or your monthly bill. This payment method is free and guarantees on-time payment if deposited before the last daily pickup.

By Mail

Paying your EBMUD bill by mail is another option. Send your check or money order to:

EBMUD Payment Center
PO Box 51191
Los Angeles, CA 90051-5491

Allow 7-10 days for mailed payments to reach the processing center and be applied to your account. Payments are credited the business day after they are received. To avoid late fees, mail bills at least 10 days before your due date.

Pay Stations

EBMUD has partnered with retail stores like 7-Eleven, Safeway, and Walgreens to offer in-person bill payment at pay stations. You can pay with cash at one of over 130 authorized pay stations in EBMUD’s service area. Cash payments are processed within 3 business days.

Find pay station locations near you on the EBMUD website. Please note EBMUD’s office is not a pay station and does not accept payments.

By Phone

Call 1-888-963-0909 anytime to make an EBMUD bill payment by phone. You can pay by debit card, credit card, or e-check over the automated payment system. There is a $2.99 fee per phone transaction. Payments are processed within 1-2 business days.

Direct Pay

Enroll in EBMUD’s Direct Pay program to have payments automatically debited from your bank account each month on your due date. This ensures your bill is paid on time without late fees. Enroll online at directpaymentplan.com or call EBMUD to sign up.

Direct Pay is free but is only available with paper bills sent by mail. Payments debit on your due date so allow 2-3 days for processing.

Trucked Waste Customers

Business customers who transport wastewater for treatment at EBMUD’s facilities can pay their bills by phone. Call 1-855-880-3373 and pay by debit, credit, or e-check for a $2.99 fee per transaction.

Payment Extensions and Assistance

If you need more time to pay your EBMUD bill, you can request a payment extension by phone, online, or on the automated payment line. EBMUD also offers payment plans and discounted rates for qualifying low-income customers. Contact EBMUD customer service to learn about available bill assistance programs.

Avoid Late Fees

To avoid late fees, make sure EBMUD receives your payment by the due date printed on your monthly bill. All the payment options above are secure and convenient ways to pay your EBMUD water and sewer bill on time each month. Pay online for fastest processing without fees or use the payment method that best fits your schedule and preferences.