The Los Angeles Department of Water and Power (LADWP) offers its customers several convenient options for paying utility bills. Whether online, by phone, by mail or in person, LADWP aims to make bill payment accessible 24/7. Here we’ll outline the various ways Angelenos can pay their LADWP bill for quick, easy payments.
Overview of LADWP Bill Payment
LADWP provides water and electricity services to over 4 million residents across Los Angeles. Monthly billing statements are issued to customers detailing usage charges account balance and due date.
Payment for the total amount due must be received by the due date to avoid late fees or service interruption, LADWP offers flexible payment methods to fit every customer’s needs and preferences Keep reading for a complete guide to paying your LADWP bill
Paying Your LADWP Bill Online
The fastest and most convenient way to pay your LADWP bill is online via your secure online account Here’s how it works
Access Your Online Account
Start by logging into your online account at www.ladwp.com. Click “My Account” and enter your username and password.
If you don’t have an online account, click “Register” to set one up using your account number.
View Your Bill
Once logged in, you’ll see your current LADWP bill with the total amount due and due date. Review the charges before proceeding with payment.
Submit Payment
To pay your bill, select “Pay My Bill” and enter your payment amount. Choose whether to pay by card, checking account or savings account.
Submit the payment and you’ll receive a confirmation email with your receipt. The funds will be immediately deducted.
Set Up Autopay
For automated payments going forward, enable Autopay under “Billing Options”. Your bill will be paid on its due date each month.
Paying Your LADWP Bill by Phone
Call 1-877-MYPAYDWP (1-877-697-2939) to pay your LADWP bill using the automated phone system. Follow the prompts to enter your account number and payment details.
The payment will be immediately applied to your account. Phone payments can be made 24/7 using a checking/savings account or credit card.
Paying Your LADWP Bill by Mail
To pay by mail, detach the payment slip from the bottom of your paper bill statement. Write in the payment amount, enclose a check or money order and mail to:
LADWP
P.O. Box 30808
Los Angeles, CA 90030
Allow 5-7 business days for mailed payments to process. Do not send cash through the mail.
Paying Your LADWP Bill In Person
Bring your payment to any LADWP Customer Service Center Monday-Friday from 8am-5pm. Centers accept cash, check, money order or credit/debit card.
Locate your nearest payment center by ZIP code here.
Other LADWP Bill Payment Tips
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Schedule payments up to 30 days in advance online for specific due dates.
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Allow 3-5 business days for mailed or phone payments to avoid late fees.
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Get emailed receipts and sign up for billing alerts through your online account.
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Avoid convenience fees by paying directly from a bank account instead of credit card.
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Enroll in budget billing for the same bill amount each month to simplify payment planning.
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Low income customers may qualify for bill payment assistance programs.
Managing Your LADWP Account Online
In addition to payment options, your secure online account allows you to:
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View bill and payment history
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Monitor daily usage
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Set up recurring payments
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Go paperless with eBills
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Request service changes
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Analyze energy usage
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Report outages
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Live chat with customer service
Access all your LADWP account details 24/7 by logging into www.ladwp.com and clicking “My Account”.
Pay Your LADWP Bill Quickly and Easily
LADWP offers bill payment options to suit every customer’s needs – online, phone, mail, in person, one-time or recurring. Review your current charges online or on your statement, then submit payment using your preferred method by the due date. With flexible online account management and bill pay, keeping your LADWP account in good standing is convenient.
Senior Citizen / Disability Lifeline Rate
The Lifeline Rate Program is a City of LA Office of Finance program that offers senior and disabled citizens an exemption on their electric and other utility bills. This rate is available under provisions of the Los Angeles Municipal Code or the Revenue and Taxation Code of the State of California.
Cool LA is designed to help LADWP customers better manage the impacts of extreme heat caused by climate change, especially older adults, income-qualified families, and those living in underserved communities where hot weather has an especially significant impact.
LADWP’s My Water Insights is a free home water management program designed to help customers better understand their water use through home water reports and a user-friendly online portal.
The Energy Advisor Tool helps you assess your home energy use. Answer a few questions and you will receive a comprehensive report on how to reduce energy consumption and save on your bill. The tool provides a home energy use calculator, bill analysis, energy forecasting, and savings tips.
Everything you need to know about your residential water and power services.
Tailored programs and services to help support the success of your growing business.
Department expertise and resources designed to inform and help you meet your construction needs.
Low Income Home Energy Assistance Program (LIHEAP)
Helps eligible income-qualified households to manage and meet their immediate home heating and/or cooling needs.
2 On Your Side: DWP Billing
FAQ
What does DWP mean in Los Angeles?
What happens if I can’t pay my DWP bill?
Can I pay DWP with a credit card?
How often does DWP bill?
How do I pay my LADWP bills online?
Several City-issued bills and fees can easily be paid online. Visit the department’s website to get more information about their online services. Pay your LADWP water and power bills online. Financial assistance programs available. Pay for parking tickets, permits, boots, tows, and impounds.
Does LADWP offer a bill assistance program?
LADWP continues to offer extended and flexible payment arrangements to customers who need extra time to pay their past due balances. Additional bill assistance programs are available at ladwp.com/FinancialAssistance. Customers can enroll in Level Pay by calling 1-800-DIAL-DWP (1-800-342-5397). For more information, visit ladwp.com/LevelPay.
Does LADWP offer payment options?
LADWP offers payment options to make paying your bill more convenient, especially delinquent customers who want to avoid inconvenient and costly shutoffs that include charges of $50 or more to re-establish service. Would you like to help the environment and at the same time save money? Opt to enroll in Paperless Billing Service.
Does LADWP charge a late fee?
LADWP reserves the right to charge a 1.5% monthly late fee on the past due balance. Q: Will customers receive a “Disconnect Notice” when enrolled in a payment agreement program?
Will LADWP temporarily suspend customer utility shutoffs for nonpayment?
Note: LADWP will temporarily suspend customer utility shutoffs for nonpayment during the issuance of local National Weather Service extreme weather alerts (e.g., Heat Advisory, extreme cold/frost/freezing). For more information, read about the Board motion here