Paying your water bill in Duncanville is easy and convenient with the city’s online bill payment system. As a Duncanville resident, you can take care of your water utility payment quickly without ever leaving your home. Read on to learn everything you need to know about paying your Duncanville water bill online.
An Overview of Duncanville’s Online Bill Pay
The city of Duncanville offers an online bill payment system through their website that allows residents to pay their water, sewer, sanitation, and stormwater utility bills. This is a fast, easy way to make sure your payment gets to the city on time each month.
To use the online bill pay system, you just need to have your account number handy. You can find this printed on your paper bill or by logging into your account on the city’s website.
Once logged in, you can view your current charges, see your payment history, and make a payment. Accepted payment methods include credit card, debit card, or electronic check. Payments made before 11:59pm will be processed the next business day.
Benefits of Paying Your Water Bill Online
Paying your Duncanville water bill online has many advantages
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It’s fast – The whole process takes just a few minutes. No need to write checks, find stamps, or drive to a payment center.
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Available 24/7 – You can pay your bill anytime, day or night, even on weekends and holidays. The website is always open.
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Secure – The city uses industry-standard encryption to keep your information safe and secure
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Saves money – Avoid late fees by paying on time without the hassle. Online payments also avoid the cost of stamps.
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Flexible – Choose how much to pay each month and which payment method works best for you.
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Automatic payments – Set up recurring payments to have your bill paid automatically each month. One less thing to remember!
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Paperless billing – Go green by opting out of mailed paper bills in favor of electronic billing only.
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Payment history – Your online account stores several years of payment history for easy reference.
Step-by-Step Guide to Paying Online
Paying your Duncanville water bill online takes just a few quick steps:
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Visit the website – Go to https://duncanvilletx.gov/residents/pay_bills_online and click on “Pay Water Bill”.
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Log in – Enter your account number and password to access your account. If you don’t have a password, you can register for one.
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Select account – If you have multiple accounts, choose the one you want to make a payment for.
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Enter payment amount – Type in the amount you wish to pay. You can pay any portion of your balance due.
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Select payment method – Choose whether to pay by credit card, debit card, or electronic check.
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Enter details – Provide the necessary account information for your selected payment method.
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Review & submit – Double check the payment details before submitting.
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Get confirmation – You will receive a confirmation page and email after your transaction is complete.
And that’s it! In just a few minutes you can knock out your water bill payment online.
Frequently Asked Questions
Here are answers to some common questions about paying your Duncanville water bill online:
Is there a fee to pay online?
No, the city does not charge any fees for online bill payment. It’s a free service.
When will my payment be processed?
Online payments made by 11:59pm will be processed the next business day. Weekend and holiday payments go through the next business day.
Can I set up recurring automatic payments?
Yes! In your online account you can schedule automatic monthly payments from your preferred payment method.
What if I forgot my password?
Use the “Forgot Password” link on the login page to reset your password through email. You can also call the utility billing office for assistance.
What if I already mailed in a check?
If you already sent a paper check but also want to pay online, that’s fine. The system will reconcile the two payments and adjust your balance accordingly.
What payment methods can I use?
You can pay by credit card, debit card, or electronic check. Visa, MasterCard, Discover and American Express cards are accepted.
Is paying online safe?
Yes, the site uses industry-standard encryption and security measures to keep your data safe and protect against fraud. It’s safer than sending your account information through the mail.
What web browser should I use?
The system works best with newer versions of Chrome, Firefox, Edge, or Safari. Older browsers may have compatibility issues.
Paying your water bill online is the fastest and most convenient way to take care of this routine chore. Hopefully this guide provided all the information you need to get started with online payments to the city of Duncanville. Check it out and see how easy it is!
Welcome to Utility Customer Service Office
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The City of Duncanville offers the following services for our customers (not all services may be offered at particular locations). Water, sewer, garbage and drainage services will be billed on one statement for your convenience. Our utility rates are found to be some of the lowest in the metroplex. Meters are read every 28-34 days (varying due to weekends and holidays). The utility invoices are mailed each Wednesday based on cycle (Cycle 1 is the first Wednesday, Cycle 2 is the second, etc.) and will be due 19 days later. |
Pay Your Utility Bill Over the Phone 1-888-271-6350 |
PAYMENTS UPDATEThe January maintenance and updates for the Citizen Self-Service (CSS) portal include user authentication upgrades. The new features provide clients greater flexibility and customization capabilities when configuring their Authentication approach. Various Multi-Factor Authentication (MFA) methods are included to protect sensitive information and prevent unauthorized access to systems and user data. The email address used for re-registration must match the email address used for the original registration in CSS. This also applies if an end user uses a supported social platform account (e.g., Facebook, Google). Re-registering using a non-matching email address or social platform account that uses a non-matching email address will result in errors that will delay access to CSS. |
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Where do we get our drinking water?
Duncanville’s drinking water is obtained from surface water sources and has maintained its “Superior” water quality rating. Our surface water supplies are purchased from the City of Dallas. Dallas treats and uses surface water from seven sources: Elm Fork of the Trinity River, and lakes Grapevine, Lewisville, Ray Hubbard, Ray Roberts, Tawakoni, and Fork. Lake Palestine is currently in the process of being connected to Dallas’ system, with an anticipated connection date of 2027.