How to Pay Your Duckett Creek Sanitary District Bill

The Duckett Creek Sanitary District (DCSD) provides sewer service for over 16,000 customers in parts of St. Charles County, Missouri. Paying your DCSD sewer bill on time each month is important to avoid late fees or service disruption. This article will explain your DCSD bill, online account options, payment methods, and bill assistance programs.

About DCSD

DCSD is a political subdivision of the state of Missouri that was formed in 1958 to construct and maintain sewers for portions of St. Charles County. Their service area covers over 30 square miles and includes parts of O’Fallon, Lake St. Louis, Dardenne Prairie, and Wentzville.

DCSD is governed by a five-member publicly elected Board of Trustees. Sewer rates are established to provide funding for operating costs, system upgrades, and future growth. As a public utility, excellent customer service and fiscal responsibility are top priorities

Your DCSD Sewer Bill

• Bills are issued monthly
• Residential bills have a net due date of the 10th of each month
• Commercial bills are due on the 25th of each month
• Bills include sewer service fee based on winter water usage

A typical DCSD bill contains:

• Customer name and account number
• Service address
• Billing date
• Payment due date
• Previous balance
• Sewer service charges
• Payment amount due
• Payment options

Review your DCSD bill carefully each month and contact them immediately with any questions. Prompt payment by the due date is required to avoid penalties.

Pay Your Bill Online

The fastest and most convenient way to pay your DCSD sewer bill is through their online payment portal:

https //duckettcreeksdmomunicipalonlinepayments.com

You can

• Pay immediately online
• View current and past bills
• Set up automatic monthly payments
• Store payment methods for future use
• Go paperless

Online payments can be made 24/7 using credit/debit cards or electronic checks. There is a small convenience fee.

Other Ways to Pay Your Bill

If you prefer not to pay online, DCSD offers these additional options:

• Mail check or money order to DCSD office
• Pay in person at DCSD office with cash, check, or money order
• Call 1-866-875-1163 and pay by phone with credit card or electronic check
• Set up recurring bank draft payments
• Place payment in drop box at DCSD office

Do not send cash through the mail. Allow enough time for mailed payments to reach the DCSD office by your due date.

Avoid Late Fees and Service Disruption

DCSD will apply late payment penalties and shut off sewer service to delinquent accounts past due more than 30 days. This can significantly impact your home or business.

To avoid late fees and shut offs:

• Pay bill in full by due date
• Pay online for fastest processing
• Contact DCSD immediately if you do not receive a bill
• Set up automatic payments
• Request an extension if needed
• Apply for bill assistance if eligible
• Resolve billing disputes before due date

You are responsible for ensuring your DCSD sewer bill is paid on time. Online payments and auto-pay offer reliable options.

Payment Assistance Programs

If you are facing financial challenges and cannot pay your DCSD sewer bill, check if you qualify for these assistance programs:

• LIHEAP – Low Income Home Energy Assistance Program provides federal funds for utility bills, including sewer bills, for households below 200% of federal poverty level. Apply through your local Missouri social services agency.

• Payment Arrangements – DCSD may approve alternate payment plans for customers unable to pay a past due balance in full.

• Round Up Program – DCSD customers can opt to have bills rounded up to the nearest dollar, with the overage going into an assistance fund for those struggling to pay sewer bills.

Contact the DCSD billing department to learn more about bill help for which you may qualify. Avoid service interruption by seeking assistance early.

Sewer Lateral Repairs and Maintenance

As a DCSD customer, you are responsible for maintaining the sewer lateral pipe connecting your property to the main sewer line. Regular maintenance and swift repairs prevent blockages that could cause sewage backups into your home. Alert DCSD immediately if you experience sewer overflows, slow drains, gurgling noises, unpleasant odors, or standing water around manholes. Proactive lateral pipe upkeep protects your plumbing and avoids expensive emergency plumbing calls.

Paying your monthly DCSD sewer bill is essential for public health and your property. Sign up for convenient online account access to view bills and make quick payments anytime. Consider auto-pay options to never miss a due date. If you face temporary financial hardship, contact DCSD right away to set up a payment plan or apply for assistance. Maintaining your account in good standing ensures reliable wastewater service protecting your home, neighborhood and the environment.