Paying your DTE Energy bill over the phone is a quick and convenient option available 24/7. DTE offers an automated payment system as well as phone agents to assist you.
This article provides the key details on how to pay your DTE Energy bill by phone.
DTE’s Automated Phone Payment System
The easiest way to pay your DTE bill by phone is through the automated system Here’s how it works
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Call 800-477-4747. This is DTE’s automated account services line.
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Enter your 10-digit account number when prompted.
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Select the account you want to make a payment on.
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Choose the “Make a Payment” option
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Enter your payment amount when asked.
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Provide your credit/debit card or checking account information. The system will guide you through this process.
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Your payment will be processed immediately. You’ll receive a confirmation number.
The automated phone system is available 24 hours a day, 7 days a week. Payments post to your account right away.
Paying Your DTE Bill with a Phone Agent
You also have the option to pay your DTE Energy bill over the phone by speaking with a customer service agent.
To pay your bill with an agent, call 800-477-4747 and select the billing and payment option. Agents are available Monday-Friday from 8 AM – 5 PM.
When paying with an agent, you’ll need to provide:
- Account number
- Service address
- Payment amount
- Payment method (card or bank account)
Phone agents can take a payment or arrange payment plans, extensions and other billing solutions.
Payment Methods Accepted
DTE accepts the following payment methods for phone payments:
- Debit or credit card – Visa, Mastercard, American Express, Discover
- Electronic check – Provide checking account number
There is no fee for paying by phone.
Payment Plan Options
If you need help paying your bill, DTE offers payment arrangements and extensions. Some options include:
- Payment plans to spread the balance over multiple months
- Due date extensions to shift the deadline
- Match pay, where DTE matches payments dollar-for-dollar on past due balances
- Budget plan to even out bills year-round
Contact a phone agent to set up a payment solution that works for your situation.
Account Management Tips
- Provide accurate contact information so DTE can reach you
- Open statements promptly to stay updated on account balances
- Notify DTE immediately if your financial situation changes
- Don’t let past due balances accumulate to avoid disconnection
- Ask questions if you are ever unsure about your bill or charges
Additional Support Resources
DTE offers bill pay assistance programs for qualifying customers, including:
- Low Income Self-Sufficiency Plan (50-75% discount based on income)
- Senior citizen discounts
- Energy affordability funds and grants
- State emergency relief
Learn more about these programs on DTE’s website or by calling customer service.
Why Paying by Phone Makes Sense
Paying your DTE Energy bill by phone is quick, easy and secure. The automated system is available at all hours while agents provide personalized support during business hours.
With flexible payment options, budget billing, and financial assistance programs, DTE aims to make managing your utility bill stress-free. Paying by phone allows you to take care of your bill efficiently each month.
How to Reach DTE’s Billing Department
To pay your DTE Energy bill by phone, dial 800-477-4747. For billing questions and account support, DTE customer service agents are available weekdays 8am-5pm.
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Paying your bill with DTE Energy Mobile App using Guest Pay
FAQ
How to talk to a human at DTE?
Why won’t DTE let me pay online?
What is the grace period for DTE?
How do I get help with my DTE bill in Michigan?
How do I pay my DTE Energy Bill?
Pay by Phone through our Automated System Call 800.477.4747 to make a payment with your checking or savings account. Eligible customers can pay with a Visa®, Mastercard® and Discover® debit or credit card. Paying by phone using our automated payment system is a fast, convenient way to pay your DTE Energy bill — 24 hours a day, 7 days a week.
How can I contact DTE Energy?
For contacting DTE Energy for Shareholder Services, use 866.388.8558. For Investor Relations, call 313.235.8030. For Home Protection Plus, call 800.556.0011. To file a Complaint or Compliment, send your bill to DTE Energy, P.O. Box 740786, Cincinnati, OH 45274-0786.
What can I do with a DTE Energy Online account?
With an online account, you can easily submit documents, pay bills, review your energy usage, make purchases and manage notifications on any device. Log in to your DTE Energy online account to pay your bill, manage payment methods and enroll in energy-saving programs.
How do I return a DTE Energy payment coupon?
Pay by Mail Mail your DTE Energy payment coupon with a check or money order using the return envelope included with your monthly bill. Simply return your DTE Energy payment coupon with a check or money order for the amount of your payment in the return envelope provided. Do not send cash.
What services does DTE Energy offer?
DTE Energy offers various services including Bill Inserts, Energy Usage, Energy Assistance, Low-Income Programs, Low-Income Self-Sufficiency Plan, Payment Agreement, Customer Resource Fairs, Energy Assistance Agencies, Help Others, Property Management, Landlord Utility Management, Automatic Transfer of Service, My DTE, and My Bill. Please visit their Contact Us page for more information.
How do I submit a DTE payment request?
Then let’s get started! Log in to your online DTE account. Locate the appliance for which you are requesting payment. Click “Manage Requests” to submit or review a request. Track the progress of your request. Your request will be reviewed and processed.