How to Pay Your Douglas County PUD Bill Online

Paying your utility bill to Douglas County PUD is easy and convenient with their online payment options. You can view your charges make one-time payments set up auto-pay, and more. This article will outline the ways to pay your Douglas PUD electric bill online through their SmartHub portal.

Overview of Douglas PUD Bill Payment Options

Douglas PUD offers customers multiple options for paying their utility bills. including

• Online – Pay through SmartHub account or the pay online portal.

• Phone – Call in a payment at 1-855-939-3528. Available 24/7.

• Mail – Send check or money order to the East Wenatchee office.

• In person – Pay with cash, check, or card at a PUD office.

• Drop box – Use the 24 hour drop boxes in East Wenatchee or Bridgeport.

• Auto-pay – Set up recurring monthly payments from a bank account or credit card.

Paying online through SmartHub is the most popular option since it’s fast, secure, and gives you account access anytime.

Setting Up a SmartHub Account

To get started with online bill pay, you’ll first need to create a SmartHub account at [https://douglaspud.smarthub.coop/]. This is Douglas PUD’s customer portal where you can make payments, view energy use, report outages, and more.

Follow these steps to set up SmartHub:

• Go to the SmartHub login page and click “New User”

• Enter your account number and the name on your Douglas PUD account

• Create a username, password, and security questions

• Agree to the terms and conditions

• Verify your account with the code emailed to you

Once your account is created, you can immediately start using SmartHub to manage your utility service.

Making a One-Time Payment

When you receive your monthly bill from Douglas PUD, paying it through SmartHub takes just a minute:

• Log in to your SmartHub account

• Go to the Payments menu and select “Pay Now”

• Choose whether to pay the total balance or a custom amount

• Enter your payment details and submit

• The payment will instantly process and your account balance will update

You’ll receive a confirmation email with your payment receipt. One-time payments can be made up until the due date to avoid late fees.

Setting Up Auto-Pay

For hands-free bill payment, enroll in auto-pay through SmartHub. With auto-pay, your bill is paid automatically each month on the due date from your preferred payment method.

To set up auto-pay:

• Go to the Payments menu in SmartHub

• Select “Auto Pay Program”

• Choose whether to pay by credit/debit card or bank account

• Enter your payment account information

• Pick a payment date

• Agree to the terms and submit

You can edit or cancel auto-pay at any time through your SmartHub account.

Paying Online Without SmartHub

If you prefer not to set up a SmartHub account, you can still pay your Douglas PUD bill online through their online payment portal.

• Go to [https://douglaspud.org/for-customers/online-payment/]

• Select whether you are a residential or commercial customer

• Enter your account number and the amount to pay

• Complete the payment fields with your details

• Submit the payment

This quick pay option lets you pay without logging in, but doesn’t offer the full account management capabilities of SmartHub.

Benefits of Paying Your Bill Online

Paying online through Douglas PUD’s website or SmartHub offers many advantages:

• Convenience – Pay anytime, anywhere in just minutes

• Payment tracking – See your payment history and receipts

• No late fees – Pay by the due date to avoid additional charges

• Account access – Monitor your energy usage and contact PUD

• Auto-pay – Set and forget bill payments each month

• Paperless – Reduce clutter and access bills electronically

Avoid Late Payment Penalties

Douglas PUD charges a late fee if payment is received after the due date, so be sure to pay on time every month. The late fee is 1% assessed on any overdue balance.

You can receive email or text reminders through SmartHub as your bill’s due date approaches so you never miss a payment. Enrolling in auto-pay also ensures your bill gets paid on time without the hassle.

Paying your Douglas PUD utility bill swiftly online is the way to go for a streamlined, paperless payment process. Sign up for a SmartHub account to access the full suite of account tools or use the quick pay option to make one-time payments. Just be sure to pay each bill by the due date so you can avoid any late penalties. With a few clicks, online bill pay makes managing your monthly charges simple and efficient.