Streamlining Bill Payment with Dorchester County Water Authority

Paying your water bill can be a tedious chore. However, with Dorchester County Water Authority (DCWA), residents of Dorchester County can pay their water bills quickly and easily online. DCWA offers a variety of bill pay options to choose from, making it simple to pay your bill how and when it suits you best.

Overview of Dorchester County Water Authority

Dorchester County Water Authority is a public water utility serving residents of Dorchester County, South Carolina. DCWA provides drinking water to over 20,000 residential and commercial customers across the county.

As a public utility, DCWA is focused on providing excellent service and ensuring all residents have access to safe, reliable drinking water. Part of this mission involves making bill payment as convenient as possible for customers.

Benefits of Paying Your DCWA Bill Online

DCWA offers several options for paying your water bill online. Paying online provides a number of benefits:

• It’s fast and easy – With online bill pay there’s no need to write and mail a check or drive to the DCWA office, Payments can be made in just a few clicks on your computer or mobile device

• More payment options – In addition to paying by e-check from your bank account, you can pay by debit or credit card. This gives you more flexibility in how you pay.

• It’s available anytime – DCWA’s online payment system is available 24/7, so you can pay your bill on your schedule.

• Avoid late fees – Paying online means never missing a payment deadline and incurring late fees. Your payment is processed immediately when you pay online.

• Auto-pay option – You can set up recurring automatic payments from your checking account so your bill gets paid on time without you having to remember.

• Payment tracking – Your online account allows you to view payment history and confirm when your most recent payment was processed.

Paying your DCWA water bill online helps simplify bill management. You don’t have to deal with paper statements or buying stamps. Online payments also post faster to your account, reducing the risk of penalties for late payments.

How to Pay Your Bill on the DCWA Website

Paying your water bill through the DCWA website is a straightforward process. Here are the steps to follow:

1. Go to the DCWA online payment page at https://dcwaonline.com/pay-online/.

2. Click on the “Pay Online” button.

3. Enter your 7-digit DCWA account number with no dashes and your 4-digit PIN code for your account.

4. Select whether you want to pay by credit/debit card or e-check from your bank account.

5. Enter your payment amount and payment date. You can pay the total balance due or make a partial payment.

6. Provide your card number, expiration date, and CVV code for credit/debit card payments. For e-check, enter your routing and account numbers.

7. Review payment details and click “Submit Payment” to complete your transaction.

8. You will receive a confirmation page and confirmation email after your payment is processed.

The entire process only takes a few minutes. You will see your payment reflected on your account usually within 1-2 business days. Paying your water bill online with DCWA makes this routine task fast and hassle-free.

Setting Up Recurring Auto-Pay

For ultimate convenience, DCWA lets you enroll in auto-pay for automated bill payment each month directly from your bank account. Here are the steps to set up recurring auto-pay:

1. Log into the online payment portal.
2. Click on Auto Pay under “My Profile.”
3. Review terms and conditions and check the box to accept them.
4. Choose the account you want payments drafted from.
5. Select the date each month that you want payments to be made.
6. Click “Add Auto Pay” to finish enrolling.

Once auto-pay is active, your water bill will be paid automatically each billing cycle on the date you selected. You don’t have to remember to log in and make a manual payment. Auto-pay gives you peace of mind that your bill is always paid on time.

Payment Options Overview

DCWA offers bill payment flexibility with the following options:

• Online payment – Pay by debit/credit card or e-check on DCWA website
• Auto-pay – Set up recurring monthly payments from your bank account
• By phone – Call DCWA and pay over the phone via automated system
• In person – Visit DCWA office and pay by cash, check or money order
• By mail – Mail check or money order payment to DCWA office

Paying online and enrolling in auto-pay are the most convenient choices. But DCWA has payment solutions for all customers based on your preferences.

Avoiding Late Fees and Service Disruption

When paying your DCWA water bill, it’s important to pay by the due date to avoid penalties. Here are some tips to remember:

• Bills are due by the 25th of each month. A late fee of 10% applies if payment is not received by the due date.
• If your bill remains unpaid for 60 days, a disconnection notice will be sent alerting that service will be discontinued for non-payment.
• An additional $30 disconnection notice fee will be charged if disconnection notice is sent.
• To restore service after disconnection, the past due amount plus a $50 reconnection fee must be paid.

Setting up auto-pay is the best way to ensure your bill is paid on time each month and avoid risk of late fees or service interruption. But paying manually before the 25th of each month will also keep your account in good standing. Don’t let your bill slip through the cracks and incur unnecessary penalties.

Getting Account Support from DCWA

If you ever have questions about your water bill payment options or account status, DCWA’s customer service team is available to help:

• By phone – Call DCWA at 843-563-9032 Monday through Friday from 8 AM to 5 PM to speak with a billing representative.

• In person – Visit the DCWA office located at 211 Deming Way, Summerville, SC 29483 during business hours for assistance.

• Online – Send a message using the contact form on the DCWA website and a team member will respond.

DCWA wants every customer to have a positive experience paying their water bill. Don’t hesitate to reach out by phone, online, or in person if you need support managing your account.

Keeping Life Flowing with Reliable Service

Reliable water service is essential for households and businesses. By making bill payment easy and accessible for Dorchester County residents, DCWA helps ensure continuous service with minimal disruptions.

Paying your water bill online using DCWA’s web portal is the most efficient way to take care of this periodic chore. You can pay exactly how and when you want, set up automatic payments, and avoid getting hit with late fees. DCWA’s online bill pay options keep life flowing by taking the hassle out of this routine task.