How to Pay Your Dona Ana Water Bill: A Step-by-Step Guide

Paying your water bill on time every month is an essential responsibility for residents of Dona Ana, New Mexico. The local water provider, Dona Ana Mutual Domestic Water Consumers Association (DAMDWCA), offers several convenient payment options to fit any schedule or preference This comprehensive guide will walk you through the various methods for paying your Dona Ana water bill

Overview of Dona Ana Water Billing

DAMDWCA provides water service to over 6,500 homes and businesses in Dona Ana County Water bills are issued monthly and are typically due around the 20th of each month

There are several components that make up a total monthly water bill:

• Base rate – covers infrastructure and operations costs
• Water usage – charges per thousand gallons used based on meter readings
• Meter fee
• Taxes

Rates are approved by the New Mexico Public Regulation Commission. The average monthly water bill is around $35 but can vary based on usage. DAMDWCA does charge late fees for unpaid balances – so be sure to pay on time!

Online Bill Pay

The easiest and most convenient way to pay your Dona Ana water bill is online through the DAMDWCA website, Below are step-by-step instructions for online payment

1. Go to www.dawater.org

2. Click on the “Pay Your Bill Now” button at the top or bottom of the page. This will redirect you to the payment portal.

3. On your first visit, click “Register” to create an online account. You’ll need your account number from your latest bill.

4. Create a username and password and provide your contact information.

5. Sign in to your account. You can now view your balance and make a payment.

6. Select a payment amount and enter your credit/debit card or bank account information. A service fee applies to card payments.

7. Verify payment details and submit. You’ll receive a confirmation email.

Online payments post instantly to your account, so it’s easy to avoid late fees. You can also setup recurring auto-pay here.

Pay by Phone

For quick one-time payments, you can pay your Dona Ana water bill conveniently over the phone.

Call DAMDWCA at (575) 526-3491 and select the billing department option. Provide your account number, name, and address to the representative. Then provide your credit/debit card details and payment amount.

Phone payments have the same service fees as online payments. Confirm the representative has your email for a payment receipt.

Pay by Mail

If you prefer to pay your bill by check or money order via postal mail, here are the steps:

1. Write your check or money order payable to Dona Ana Mutual Domestic Water Consumers Association (or DAMDWCA).

2. Include your payment stub from your water bill, filling in your account number and amount paid.

3. Mail to:

DAMDWCA
PO Box 866
Dona Ana, NM 88032

1. Allow 5-7 business days for mail delivery before the due date. Payments are posted the day received.

This is a fine payment option for those not comfortable with technology. Just account for mailing time so your payment arrives on time.

Automatic Bank Draft

You can enroll in automatic bank draft through your online account to have your water bill paid directly from your checking or savings account each month. Here’s how:

1. Login to your online account at www.dawater.org.

2. Under “My Profile”, click on AutoPay Enrollment.

3. Enter your bank account information and confirm.

4. On your settings, verify AutoPay shows a green check mark as active.

Your bill amount will now debit automatically on the due date each month. Make sure your account has sufficient funds!

Pay at Office

You can pay your water bill in person at the DAMDWCA office located at 5535 Ledesma Drive in Las Cruces. They accept cash, checks, money orders, and credit/debit cards.

Office hours are 8:00 AM to 4:30 PM Monday through Friday. Payments made at the office before 4:00 PM are posted same day.

When paying in person, be sure to have your account number or latest bill available. Wait for a receipt as proof of payment.

Payment Arrangements

If you are unable to pay your full balance due, call DAMDWCA to set up a payment plan. By arranging smaller payments over time, you can avoid suspension of service.

It’s important to pay something by the due date and then follow through on your scheduled installments. Keep communicating with DAMDWCA if issues arise.

Avoid Late Fees

To avoid late fees, make sure your payment arrives by the due date each month. Online, phone, and office payments credit same day. For mail, allow 1 week for delivery. If the due date falls on a weekend or holiday, payments are accepted the next business day without penalty.

Review your options and choose the payment method that suits your needs. Setting up autopay or reminders on your calendar can help you pay on time, every time. Reach out to DAMDWCA with any billing questions. Paying your water bill is an essential duty as a member of the Dona Ana water community.