Paying Your Dominion Energy Bill by Phone

Dominion Energy provides electricity and natural gas service to over 7 million customers across multiple states. If you have an account with Dominion Energy one of your monthly tasks is paying your energy bill on time. While Dominion offers several payment options paying by phone is a convenient choice for many customers. In this article, I’ll cover everything you need to know about paying your Dominion Energy bill over the phone.

Overview of Dominion Energy

Dominion Energy is a major electric and gas utility company headquartered in Richmond, Virginia. Through its operating subsidiaries, Dominion serves customers in Virginia, North Carolina, South Carolina, Ohio, Utah, West Virginia and other states.

Dominion Energy Virginia provides electricity to over 2.6 million homes and businesses in the state. The company generates power from a mix of sources including natural gas nuclear hydroelectric, biomass, solar and coal facilities.

Dominion Energy also provides natural gas delivery and transportation services to residential, commercial and industrial customers in central and eastern Virginia. The company distributes gas to over 1 million customers.

As a regulated public utility, Dominion Energy submits its rates and services for approval by state utility commissions. Customers receive monthly bills for their energy usage based on regulated rate tariffs.

Getting Your Dominion Energy Account Number

To pay your Dominion Energy bill by phone, you’ll need to provide your account number. This unique 10 digit number can be found on your monthly paper or electronic billing statement.

Your account number is listed near the top right of the bill, under your name and address. You can also find the number through your online Dominion account.

Having your account number handy when you call to pay makes the process faster and easier. It ensures your payment is applied to the correct customer account.

Understanding Your Dominion Energy Bill

Before paying your bill, take a moment to review the charges on your statement. Key elements include:

• Account number and billing period
• Meter read dates for electric and/or gas service
• Electric and gas usage in kWh or therms
• Itemized rates and fees
• Taxes and adjustments
• Payment due date
• Total amount due

Understanding what makes up your total bill amount allows you to monitor your home energy usage each month. If you have questions about specific charges, Dominion’s phone agents can explain.

Paying Your Dominion Bill by Phone

Dominion Energy offers a few different bill payment options, including online, by mail, in person, and over the phone. To pay by phone:

Call 1-866-366-4357

This toll-free number connects you with Dominion Energy’s automated payment system. It is available 24/7 for your convenience.

When prompted, enter your 10 digit Dominion account number. You will then be asked to verify your account balance.

Next, choose whether to pay the full balance, minimum payment, or a different custom amount. Enter the payment amount using your phone keypad.

Finally, you will provide your debit or credit card information to process the payment. The system accepts Visa, Mastercard, American Express and Discover cards.

Once the automated system confirms your payment, you will receive a reference number for your records. Your payment is immediately credited to your account.

Setting Up Recurring Phone Payments

For hands-free bill payment each month, you can establish recurring payments over the phone. This securely stores your payment information on file to process automatic payments on a schedule.

To set up recurring phone payments:

1. Call 1-866-366-4357
2. Follow prompts to pay your current bill
3. When asked about recurring payments, choose to enroll
4. Select your payment frequency (monthly, bi-monthly, etc)
5. Provide card details to keep on file
6. Confirm your enrollment

Your payments will now automatically deduct each period without having to call in. You can cancel or change your enrollment at anytime.

Getting Help from a Customer Service Agent

For complex billing questions or payment issues, you can reach a Dominion Energy customer service agent by phone. Contact centers are open Monday-Friday from 8am to 5pm local time.

• From within the US, call toll-free 1-866-366-4357
• From outside the US, call collect 1-757-857-2112

Wait for the automated prompt, then choose the option to speak with a representative. Agents can research your account history, explain charges, take payments, set up plans for past due balances, and more.

Managing Your Dominion Account Online

In addition to phone payments, Dominion Energy offers an online account portal for added convenience. Register at dominionenergy.com to:

• View and pay bills
• Set up automatic payments
• Monitor your daily energy use
• Contact customer support
• And more!

Access useful energy tools and account services anytime from your computer or mobile device. Combine with phone payments for maximum billing flexibility.

Paying Your Energy Bill by Phone is Simple

Dominion Energy makes it easy to maintain your account by phone. Using the automated system at 1-866-366-4357, you can check your balance, make one-time payments, or set up recurring payments in minutes. Keep your account info handy and payment will be a breeze. Then you can rest assured your monthly bill is paid on time.