Dominion Energy Hope Gas provides natural gas service to customers across West Virginia Paying your Hope Gas bill on time each month ensures uninterrupted service. Dominion offers several fast, convenient payment options to fit every schedule and preference
Sign Up for Online Account Access
The easiest way to pay your Hope Gas bill is by setting up an online account. Visit the Dominion Energy website and click “My Account” in the top menu. Select Hope Gas as your company, then register for a new account.
Once logged in you can view your current balance, payment history billing statements and make instant online payments. Dominion offers an auto-pay feature to have payments deducted automatically each month.
Download the Mobile App
Dominion Energy also provides a free mobile app for iOS and Android. Like the website, the app allows you to manage your Hope Gas account, monitor usage and pay your bill with just a few taps.
Receive notifications when it’s time to pay, set payment reminders and pay by credit card, debit card or bank account. The app makes paying your gas bill hassle-free from anywhere.
Pay by Phone
To pay your Hope Gas bill over the phone, call Dominion Energy customer service at 1-800-688-4673. Select the ‘pay by phone’ option and provide your account number, name, address and method of payment.
You can use a checking account, credit card, debit card or electronic check. Dominion also offers bi-lingual representatives to assist Spanish-speaking customers. Phone payments post to your account immediately.
Use Walk-In Payment Locations
Dominion has authorized walk-in payment locations across West Virginia where you can pay your gas bill in person. Visit a nearby Kroger, Walmart or Dominion customer service office during business hours.
Bring your latest bill or have your account number handy. Accepted payment methods include cash, pin-based debit cards, money orders and traveler’s checks. In-person payments credit your account right away.
Sign Up for AutoPay
One of the most convenient ways to pay your monthly Hope Gas bill is by enrolling in auto-pay. This securely links your gas account to your bank account or credit card.
Payments are automatically deducted each month on your bill’s due date so you never forget. You can cancel or update your auto-pay option anytime through your online account.
Mail In a Payment
If you prefer to pay your gas bill through the mail, detach the payment stub from your Hope Gas statement and write in your account number. Mail your stub plus check or money order in the return envelope provided.
Mail payments 7-10 days before your due date listed on the statement. Use the current Dominion Energy payment mailing address printed on your bill to avoid processing delays.
Compare Payment Locations for Fees
When paying your bill, be aware that some options like credit cards and third-party retail locations may charge convenience fees. Paying through Dominion’s website, app, phone system or by mail does not incur extra fees.
Compare locations to find the cheapest gas bill payment option based on your needs. For example, debit payments are free at Kroger but cost a fee at Walmart.
Enroll in Budget Billing
Dominion’s budget billing program averages your gas costs over 12 months to provide more predictable monthly payments. This helps avoid spikes during peak winter and summer usage.
To enroll, your account must be in good standing. New budget amounts are calculated yearly using your most recent usage. Sign up through your online account or by calling.
Leverage Payment Assistance Programs
If you are struggling to pay your Hope Gas bill, Dominion offers several assistance programs based on income, employment status and other circumstances.
Options include bill payment plans, discounted rates, debt forgiveness and credits. Visit the Dominion website for details and enrollment instructions.
Avoid Late Fees with Prompt Payment
Hope Gas bills are due around the 3rd of each month. A late fee of 1% is assessed if unpaid balances remain past the due date. Setting payment reminders through Dominion’s app helps prevent forgetting.
Monitor your account regularly and remit payment before the deadline to avoid penalty fees. These can accumulate quickly if unpaid balances roll over month to month.
Notify Dominion of Address Changes
To avoid missed bills and late notices, keep your contact details current with Dominion Energy. You can quickly update your mailing address, email and phone number through your online account.
Contact customer service if you need assistance changing your information. Undelivered statements lead to delayed payments, disconnected service and extra fees.
Go Paperless with E-Bills
Logging in to pay your bill online also allows you to enroll in paperless billing. Instead of mailed paper statements, you’ll receive an email each month informing you that your new e-bill is ready to view.
Paperless billing is environmentally friendly, convenient and makes it easy to monitor gas usage digitally through your online account anytime.
Understand Billing Cycles and Meter Reads
Hope Gas bills monthly based on a meter reading schedule. Your statement totals your usage since the previous read. Estimates may occur if meters can’t be accessed, with true-ups on the next bill.
Understanding your billing cycle and meter read dates allows you to anticipate upcoming statements. Watch for usage spikes from events like house guests or extreme weather.
Monitor Gas Rates and Surcharges
Review the back of your printed Hope Gas bill or the Accounts & Billing section online to understand all current gas rates, fees and surcharges. These include pipeline charges, municipal taxes, service fees and excise taxes.
Rates are updated periodically by Dominion Energy and approved by the state public service commission. Check for rate changes that may impact your costs.
Set Up Account Alerts and Notifications
Through your online Dominion account, you can configure billing alerts and notifications to receive gas account updates via email or text. Set usage threshold alerts to monitor costs.
Opt in to payment confirmations, due date reminders, past due notices and other billing events. Custom notifications help you stay on top of your account.
Compare Payment Methods for Speed
Certain payment options credit your account faster than others. Auto-pay, online payments, phone payments and walk-in locations post immediately or within 24 hours in most cases.
Mailed payments take 5-7 days to process. Allow enough lead time for checks to avoid late fees if paying by mail closer to your due date.
From the website to the mobile app to walk-in locations and auto-pay, Dominion Energy offers Hope Gas customers flexibility and convenience. Pay online or on your phone to save time and avoid late fees. Enroll in budget billing or financial assistance if needed. Keep your contact details current and select paperless billing to simplify gas account management.
The Hope Gas Customer Contact Center
Dominion Energy becoming ‘Hope Gas’
Does Dominion Energy have hope gas?
Hope Gas – Dominion Energy West Virginia is now Hope Gas! NOVEMBER 2, 2024: Hope Gas is experiencing a service disruption in the Parkersburg, WV area. Approximately 70 customers on New England Ridge Road and Beeman Road are impacted. Learn more.
Does Kroger accept hope gas payments?
Kroger walk in locations will begin talking Hope Gas payments on January 5, 2024. In person payments are accepted at our authorized payment centers with no fee. To pay at a payment center, you will need your bill or account number. Authorized payment centers accept:
Does Dominion Energy North Carolina sponsor the Salvation Army’s heat care fund?
Dominion Energy North Carolina sponsors the Salvation Army’s Heat Care Fund, a financial assistance program that helps individuals pay their heating bills, regardless of the type of fuel they use. All of the money contributed to the Heat Care Fund is distributed by local Salvation Army agencies to help needy residents in our service territory.
Does hope gas charge a monthly service charge?
Hope Gas incurs certain fixed costs each month regardless of the amount of gas used by its customers. The monthly service charge covers part of these ongoing costs. This charge includes such things as meter reading, billing, customer accounting, operating and maintenance expenses.
Does hope gas collect a tax on public utility bills?
Hope Gas is permitted to recover this fee from residents of those cities. Many cities levy an excise tax on public utility bills paid by residents of those cities. In this instance, Hope Gas collects this tax for the cities. A late payment charge of 1% will be added to the net current amount unpaid on each bill where it is appropriate