Paying your water and sewage bill in Detroit is easy and convenient with the Detroit Water and Sewerage Department’s (DWSD) online payment options, This comprehensive guide will walk you through everything you need to know to pay your Detroit water bill online or by phone,
Accessing Your DWSD Account
To pay your water and sewage bill online, you first need to access your DWSD account. Here are the steps:
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Go to the DWSD Customer Portal and click on “Pay Water Bill”.
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If you already have an online account, enter your username and password and click “Login”.
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If you don’t have an account, click “Register” and fill in the required details including account number, email, phone number, and address.
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Once registered and logged in, you will see your account dashboard with your current balance due.
You can also call DWSD at 313-267-8000 to receive account details needed to pay online or by phone. Having your account number handy speeds up the process.
Online Payment Options
DWSD offers three easy options to pay your water and sewage bill online:
Pay Online via Website
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On your account dashboard, click “Make Payment”
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Choose whether to pay the full amount due or a custom amount
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Enter your credit/debit card details or bank account for e-check payment
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Review payment details and click “Submit Payment”
Online payments via the DWSD website are processed instantly so your account is credited right away.
Pay Online via Mobile App
You can also pay your bill via the DWSD mobile app using the same steps outlined above. Just download the app and login with your account credentials. Paying on the app is fast and secure.
Schedule Recurring Payments
For hassle-free payments, you can enroll in auto-pay:
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Click “AutoPay Program” on your account dashboard
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Select whether to pay full balance or fixed amount each month
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Enter payment method details
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Pick payment date from available dates
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Review and submit auto-pay enrollment
Once enrolled, your payments will process automatically each month on the payment date selected.
Paying Your Bill By Phone
In addition to online payments, you can pay your DWSD bill over the phone using the automated payment system.
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Call 313-267-8000 and select the payment option.
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Enter your 10-digit account number followed by the # sign when prompted.
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Follow the automated system prompts to enter your payment details.
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Payment will be processed using your credit/debit card or bank account.
The phone payment system is available 24/7 so you can pay on your schedule.
Payment Methods Accepted
DWSD offers various payment method options:
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Credit/Debit Card – Visa, Mastercard, American Express, Discover
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eCheck – Pay from a checking or savings account
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Cash – Pay in-person at a DWSD customer service center
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Money Order – Mail-in a money order payable to DWSD
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Check – Mail-in a check payable to DWSD
This range of options makes it easy to pay with your preferred method. Credit/debit card and eCheck are best for fast online and phone payments.
Payment Plans and Assistance
If you are struggling to pay your bill on time, DWSD has payment plans and assistance programs available:
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Payment Arrangements – Set up a monthly payment plan to pay your balance over an extended timeframe.
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10/30/50 Payment Plan – Qualified customers pay either 10%, 30% or 50% of their monthly bill and the remainder is waived.
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Water Residential Assistance Program (WRAP) – Provides up to $1,000 in assistance for qualified low-income households.
Be sure to contact DWSD early on if you need assistance paying your bill. Establishing arrangements ahead of time can help avoid service disruptions.
Account Management Tips
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Sign up for paperless billing and use online account access to easily monitor water usage.
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Update contact information and payment methods to keep account details current.
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Leverage AutoPay to ensure on-time payments each month.
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Refer to your monthly statement for payment policies, assistance programs, and customer service contact information.
Properly managing your account can help avoid costly late fees or service interruptions.
Troubleshooting Problems
If any issues come up with paying your water bill, here’s how to get help:
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Check the FAQs on the DWSD website for answers to common payment questions.
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Use the live chat function on the website to message a DWSD rep.
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Call DWSD Customer Care at 313-267-8000 for account support.
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Email questions to DWSD Customer Care at [email protected].
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Visit a DWSD Customer Service Center in-person for hands-on support.
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Message DWSD on Facebook or Twitter for help from social media admins.
Acting quickly when a problem occurs gives you the best chance of resolving it before your due date. Having your account number handy speeds up the process.
Paying your water and sewage bill with DWSD online or by phone is quick, easy, and secure. Follow this guide for a smooth payment process. And reach out for help if any concerns arise. With these tips, managing your Detroit water account will be hassle-free.
With an online account, you can use Amazon Alexa with the “Detroit Water” skill to ask Alexa about:
- Current and past bills;
- Balance and due date; and
- Current and past water usage, and even compare usage.
On the portal you can:
- View your current bill and billing history;
- Make or schedule a payment;
- Enroll in auto-pay;
- Enter a payment arrangement; or
- See and track your water usage.
Detroit Water and Sewerage Department wants those who owe big to pay up
FAQ
How do I check my Detroit water bill?
What is the phone number for Detroit water bill payment?
How do I check my water bill?
How many miles of sewer lines carry water in the Detroit Water and Sewage Department?
Can Detroiters pay past due water bills?
DETROIT (FOX 2) – More than 200 people have already signed up for a new program to help Detroiters pay past due water bills. For just $10 down, residents, nonprofits, churches, and businesses struggling to pay past bills can sign up for the Water and Sewerage Department EasyPay Plan.
How secure is the city of Detroit Water & Sewerage Department & cityinsight?
City of Detroit Water & Sewerage Department and CityInsight has taken many steps to ensure the security of your transactions. All bill pays are transmitted over a secure connections. All of your personal information including your credit card and banking information, and passwords are stored in a secure location.
How do I pay my water bill in Detroit?
Visit one of the more than 50 no-fee kiosks in and around Detroit and use cash, check or debit/credit card to pay your bill. Find your nearby kiosk. Call our automated pay-by-phone system at (313) 267-8000. Send your payment by mail with check or money order payable to the “Board of Water Commissioners.”
Where can I pay water & sewer in Detroit?
Detroit water and sewer customers may visit a kiosk to: Conveniently pay near home or work. The kiosks offer language options for English, Spanish and Arabic. The 37 kiosks are at the following 28 locations: Four other locations. Find your nearest location on the interactive map and learn more at detroitmi.gov/DWSDkiosk.
What is the water and Sewerage Department EasyPay plan?
For just $10 down, residents, nonprofits, churches, and businesses struggling to pay past bills can sign up for the Water and Sewerage Department EasyPay Plan. As part of the program, overdue water bills will be divided up over the next three years, interest free.
Does Detroit Water & Sewerage Department disclose PII?
City of Detroit Water & Sewerage Department and CityInsight will not intentionally disclose any Personally Identifiable Information (PII) of its web users unless otherwise required by law.