How to Pay Your Des Moines Water Works Bill Easily

Paying your water bill on time is important to avoid service interruptions and late fees. Des Moines Water Works offers several convenient payment options to fit your needs. This guide will walk you through the easy ways to pay your Des Moines Water Works water bill.

Online Payment

The fastest and easiest way to pay your water bill is through Des Moines Water Works’ online payment system. You can make secure payments 24/7 without leaving home.

To pay online:

• Go to https://www.dmww.com/customer_service/payment_options/index.php and click “Login to your InvoiceCloud Online Account.”

• If it’s your first time, click “Register” to create an account. Provide your account number email address and name.

• Select a payment method. You can pay by electronic check for no fee or by credit/debit card for a $2.95 fee per transaction.

• Enter your payment information and submit. You’ll receive an email confirmation of your payment.

Paying online is fast, secure, and lets you view your balance and payment history anytime. It’s the most convenient way to pay your water bill.

Pay by Phone

You can also pay your water bill easily over the phone by calling (515) 283-8700. Des Moines Water Works representatives are available Monday-Friday 8:00am-4:30pm to assist you.

To pay by phone:

• Call (515) 283-8700 during business hours.

• Provide your account information to the representative.

• Make your payment by electronic check or credit/debit card. There is no fee for electronic check payments. Credit/debit cards incur a $2.95 fee per transaction.

• Receive an email confirmation when your payment is processed.

Paying by phone allows you to make a payment whenever it’s convenient for you during business hours. It’s a quick and easy way to pay your bill.

Pay by Mail

If you prefer, you can mail in a payment to:

Des Moines Water Works
PO Box 9227
Des Moines, IA 50306-9227

To pay by mail:

• Detach the payment stub from your water bill.

• Write your account number on your check or money order. Make it payable to Des Moines Water Works.

• Place the payment stub and check/money order in an envelope and mail to the above address.

• Allow 7-10 business days for your mailed payment to be processed.

Paying by mail is easy for those who don’t want to pay online or over the phone. Just detach your bill stub, enclose your payment, and drop it in the mail.

Pay at a Drop Box

Des Moines Water Works has a convenient drop box located at:

2201 George Flagg Parkway
Des Moines, IA 50321

To use the drop box:

• Detach the bill stub from your statement.

• Put your check or money order and bill stub in an envelope. Write your account number on the check.

• Drive to the above location and deposit the envelope in the drop box.

Payments left in the drop box by 4:30pm on business days are processed the same day. It’s a quick option if you are in the area.

AutoPay

For hassle-free payments, consider enrolling in AutoPay. This program automatically deducts your water bill from your checking/savings account or credit card each month.

To enroll in AutoPay:

• Go to AutoPay enrollment form and complete the form.

• Attach a voided check if using your checking account.

• Mail the form to:
  Des Moines Water Works
  2201 George Flagg Parkway
  Des Moines, IA 50321

• You’ll receive an email confirming your enrollment. Payments will now be automatically deducted monthly.

With AutoPay, you don’t have to remember to pay each month. Payments are made automatically for convenience.

Pay at Hy-Vee

For added convenience, you can pay your water bill at most Hy-Vee stores in the Des Moines area.

To pay at Hy-Vee:

• Bring your water bill to the customer service counter.

• Let the cashier know you want to make a Des Moines Water Works payment.

• Provide your account information and make payment by cash, check, or debit/credit card.

• A $1.50 convenience fee applies to all Hy-Vee payments.

Paying at Hy-Vee allows you to combine bill payment with your regular grocery shopping. It’s a handy option if you frequent Hy-Vee.

Payment Policies and Fees

Keep these policies and fees in mind when paying your Des Moines Water Works bill:

• Due Date: Payment must be received by the due date on your bill to avoid late fees. Allow 7-10 days for mailed payments.

• Late Fee: A 5% late fee is charged if payment is not received by the due date.

• NSF Fee: A fee is charged for returned checks due to insufficient funds.

• Service Shutoff: Failure to pay may result in water service being shut off. Additional fees may apply for reconnection.

• Credit Card Fee: A $2.95 transaction fee applies to credit/debit card payments.

• Hy-Vee Fee: A $1.50 convenience fee is charged for payments made at Hy-Vee.

Avoid late fees and service interruptions by paying your bill on time. Des Moines Water Works offers many easy and convenient ways to pay including online, by phone, by mail, automatic payments, and in person. Choose the option that suits your needs and pay your water bill smoothly and efficiently. Consistently on-time payments will help you maintain good standing as a Des Moines Water Works customer.