How to Pay Your Dekalb County Water Bill Online

If you live in Dekalb County, Georgia, paying your water bill online is a convenient option. The county offers an online portal called My Account to view and pay your water bill electronically. Below, I’ll walk through how to use Dekalb County’s online system to pay your water bill.

Sign Up for a My Account

To pay your Dekalb County water bill online, you first need to set up a My Account on the portal. Go to myaccount.dekalbcountyga.gov/app/ and click on “Sign Up” in the top right corner.

You’ll be taken to a registration form. Make sure you have your most recent water bill handy because you’ll need to provide:

• Account number
• Address on the account
• Name on the account
• Email address
• Phone number

Once you submit the form, you’ll get a confirmation email with a temporary password Use those credentials to log into My Account and you’ll be prompted to create a permanent username and password.

Add Your Water Account

After registering, add your water account to your My Account profile On the home screen, click “Link an Existing Water Account”

Enter your 10-digit account number exactly as it appears on your water bill. Now your account will be connected to your My Account for easy online access.

View Your Bill

When you log into your My Account, you’ll see your current water bill amount listed right on the home screen. Click “View Bill” for additional details like meter readings, usage history and billing dates.

You can also see bills from previous cycles by using the date selector tool Reviewing past bills helps you monitor your household usage over time

Pay Your Water Bill

To pay your water bill through My Account, click on “Pay Bill” from the home screen. You’ll see your total due for the current cycle.

Choose whether to pay the full amount or a partial payment. Then enter your payment information including:

• Credit/debit card number
• Expiration date
• Security code
• Billing address

Once submitted, the payment will be immediately processed. You’ll receive an email receipt as confirmation. Payments made before 10 PM reflect on your account the same day.

Setup Auto-Pay

For hassle-free payments, enroll in Auto-Pay through My Account. On the home page, click on “Auto Pay” and enter your credit/debit card details.

You can select to have your balance paid in full each cycle on the due date. Or pick a specific date each month for the amount due to be automatically charged to your card.

With Auto-Pay, you’ll receive an email notice 3 days before the payment date. Your bill gets paid on time without you having to remember.

Avoid Late Fees

Water bills in Dekalb County are billed monthly and due 15 days after the billing date. A 10% late penalty applies to any unpaid balance after the due date.

Paying online through My Account ensures your payment is received on time, avoiding late fees. For very late payments, water service may be interrupted so it’s vital to pay your bill promptly each month.

Get Payment Reminders

Forgetful customers can receive payment reminders by email and/or text through My Account. On the home page, click your name in the top right.

In account settings, select “Notifications” then choose your preferred reminders. Enable email and/or text notifications to be sent a few days before your bill is due as a helpful prompt to pay.

Monitor Water Usage

In addition to paying your bill online, My Account provides insight into your household’s water consumption. On the home screen, click on “Usage” to see monthly and daily usage data.

Assess when you use the most water. Identify spikes from leaks, irrigation, pools, etc. Understanding your usage patterns allows you to conserve water and potentially lower your bills.

Go Paperless

If you pay online through My Account, consider going paperless to save time, money and trees. Turn off paper bills and access your statements electronically instead.

On the home page, click your name and go to account settings. Click on “Paperless Billing” to enroll. Opting out of mail delivery means one less bill cluttering your mailbox.

Customer Support

For questions about your online account, Dekalb County offers customer support by phone at 404-378-4475. Support agents can assist with registration, login issues, payments and more.

Phone support is available Monday to Friday from 8 AM to 5 PM. You can also email [email protected] for assistance from the billing department.

Convenient Online Access

Paying your Dekalb County water bill online through My Account makes life easier. Sign up in just minutes to view balances, receive reminders, go paperless and pay on your computer or phone anytime.

Managing your water account electronically saves time and gives you greater insight into your household usage. Pay on your own schedule to avoid late fees. And enroll in Auto-Pay to take the hassle out of monthly payments.

Keeping your water account in good standing with timely online payments ensures smooth and uninterrupted service from Dekalb County Utilities. Take advantage of the convenience of paying your water bill through My Account.