Paying your monthly utility bill to the City of Danville Utilities Department can easily be done through several convenient options. This guide explains the online, phone, in-person and mail payment methods available to Danville residents and businesses
Online Payments
The fastest way to pay your Danville utility bill is online through the city’s website You can make one-time payments as a guest without an account using your invoice number
However, it’s recommended to register your account online to store payment methods and set up automatic payments going forward
To register, you’ll need your invoice number and PIN found on your latest bill. Once registered, you can login anytime to view bills, make one-time payments, and manage autopay.
Accepted online payment methods include credit/debit cards and e-checks from your bank account. InvoiceCloud processes payments and charges a small fee for card transactions.
Pay By Phone
Call 866-771-1193 anytime to pay your Danville utility bill over the phone using an automated system. You can pay with your credit/debit card or e-check.
This dedicated payment line is quick and convenient for making one-time payments when you don’t have your bill in front of you. Just have your invoice number ready to input.
Pay By Text
Enroll in Pay By Text through your online account and receive text notifications when your bill is ready. You can instantly reply with a keyword to pay your balance due right from your smartphone.
Text payments process quickly, so it’s a great option if your due date is approaching. Your default card or bank account on file will be charged.
Auto Pay
For hands-free utility bill payments, enroll in Auto Pay through your online account. This automatically charges your credit/debit card or withdraws from your bank account each month on your due date.
By setting up recurring Auto Pay, you never have to worry about late fees or service interruptions again. Payments process up to 5 days prior to the due date.
Bank Account Direct Debits
For fee-free automated payments from your checking account, complete the Authorization for Direct Debit form. Mail it to the Water Department with a voided check to enroll.
On the 10th of each month, your utility bill amount will be directly debited from your bank account. Avoid fees by choosing this method over card autopay.
Pay In Person
You can pay by cash or check in person at the Water Department at City Hall. They are open Monday-Friday from 8:30am to 5:00pm.
After hours, use the drop boxes located near the side entrance or in the parking lot. In-person payments process same day before the daily 5:00pm cutoff.
Pay by Mail
To pay by check through the mail, send your payment to:
City of Danville Utilities
PO Box 670
Danville, KY 40423
Allow 5-7 business days for mailed payments to process. Mail at least 1 week before your due date to avoid late fees. Include your invoice number on checks.
Remote Payment Locations
You can also take check payments to the Farmers National Bank branches in Perryville or Junction City. They will submit payments to the city on your behalf.
Avoid Late Fees
Danville utility bills are due on the 10th of each month. Payments not received on time incur late fees and may face disconnection.
Contact customer service if you anticipate issues paying on time. They can explain financial assistance programs or arrange a payment plan if needed.
Paying your Danville utility bill is quick and easy through any of these convenient methods. Just be sure to pay on time each month to avoid penalties. Contact the billing office if you have any account questions.
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How do I pay a water bill in Danville Ky?
Pay in Person: Cash or Check payments can be made at the Water Department at City Hall Monday – Friday, 8:30 a.m. – 5:00 p.m. or use the drop-boxes located near the side entrance of the building or in the parking lot – or mail check payments to PO BOX 670, Danville, KY 40423.
How do I contact Danville Water Department?
Contact 859-238-1200, option 1 and 1, to discuss your account with a customer service representative. It is important the City of Danville Water Department has your updated contact information in order to provide timely communication on your utility account.
How do I pay my utility bill in Danville?
Pay by Phone: The City of Danville now has a designated line for utility payments. Pay with card or e-check anytime by calling 866-771-1193 Pay by Text: Register your account online or request “Pay to Text” with a Customer Service Representative.
What happens if I don’t pay my Danville utility bill?
It is very important that you have provided updated contact information to the City of Danville Utilities Department for such communication. Please contact the office to update your information, if necessary. Unpaid bills are subject to disconnection. A $25 reconnection fee is assessed at the time of disconnection.
Does Danville have a boil water advisory?
A BOIL WATER ADVISORY is in effect for approximately 34 consumers of Danville Following such an event, the potential exists for bacteriological contamination of the water supply, therefore this Boil Water Advisory has been issued as a precautionary measure.