How to Pay Your Dallas County Water Bill: A Comprehensive Guide

Paying your water bill on time is an important responsibility for any Dallas County resident. An unpaid water bill can lead to service interruption late fees and other avoidable hassles. Fortunately, Dallas County offers several convenient payment options to fit any schedule or preference. In this comprehensive guide, we’ll walk through all the ways you can pay your Dallas County water bill.

Online Payment

The easiest and most convenient way to pay your Dallas County water bill is online The county offers online payment through its NexBillPay system,

To pay online, first visit the Dallas County Water Utility website. You’ll need to have your account number handy. This can be found on your monthly paper bill.

Once on the website, select “Pay Water Bill” and enter your account number. You’ll then be able to choose a payment amount and submit payment by credit card, debit card, or e-check.

Online payments are processed instantly. You’ll receive a confirmation email with your payment details. Payments made before 10 PM CST on a business day will be applied to your account the next business day.

Paying online is free, secure, and can be done 24/7. It’s the quickest and easiest way to pay your bill and avoid late fees.

Pay By Mail

If you prefer to pay your water bill by check or money order, you can mail in a payment.

On your paper bill, you’ll find a payment stub that you can detach and mail along with your payment. Be sure to allow 3-5 business days for the payment to reach the utility and be applied to your account.

Payments should be mailed to:

Dallas County Water Utilities
P.O. Box 170009
Dallas, TX 75217-0009

Do not mail cash. The utility recommends using a check or money order for mailed payments. Be sure to write your account number on the check or money order.

Mailing in your payment is a simple option, but it does require planning ahead to avoid late fees. Be sure to mail your payment at least 5 business days before the due date.

Pay by Phone

For a fast and easy phone payment option, call 1-800-488-7870 to use the automated phone payment system. You’ll need to have your account number, payment amount, and credit/debit card information ready.

Phone payments can be made 24/7 and are processed instantly. Payments made before 10 PM CST on a business day will post to your account the next day.

This is a very convenient option for those who prefer to speak to a real person. However, an added $1.50 convenience fee will apply to phone payments.

Pay in Person

You can also pay your Dallas County water bill in person at an authorized payment center. Locations include:

• Dallas County Tax Office – Records Building, 500 Elm St #100, Dallas, TX 75202

• Fiesta Mart, 3530 Polk St, Dallas, TX 75224

• Fiesta Mart, 3839 Singleton Blvd, Dallas, TX 75212

• Kroger, 7051 Skillman St, Dallas, TX 75231

• Kroger, 11300 E Northwest Hwy, Dallas, TX 75238

• Tom Thumb, 12850 Midway Rd, Dallas, TX 75244

• And other grocery stores and payment centers – call to check if a location accepts Dallas County water payments

In-person payments should be made in cash, check, or credit/debit card. You’ll need your water bill or account number. Payments made during regular business hours will typically post to your account within 1-2 business days.

Paying in person gives you the option to speak to a cashier if you have any questions or need a receipt. Just be sure to confirm the payment center accepts Dallas County water payments before visiting.

Auto Pay

For maximum convenience, sign up for auto pay. With this option, your water bill is paid automatically each month on the due date using your credit card, debit card, or bank account.

To start, create an online account through NexBillPay. You can then complete a simple auto pay enrollment form. There’s no fee for auto pay.

With auto pay, you’ll avoid late fees, free up time, and streamline bill payment. Your bill will be paid on time automatically each month. You’ll still receive a monthly statement detailing the payment amount and date.

Payment Assistance

If you’re having trouble paying your Dallas County water bill, payment assistance may be available.

The utility offers payment extensions and flexible payment plans for customers experiencing financial hardship. You’ll need to provide details on your situation and income.

In some cases, partial bill forgiveness, discounted rates, or other assistance may be available. Contact Dallas County Water Utility customer service to learn more about potential payment assistance options.

Additional assistance may also be provided by Texas Lifeline, Dallas County Health & Human Services, Salvation Army, Catholic Charities, and other local organizations.

Avoid Late Fees

To avoid late fees and prevent service disruption, be sure to pay your Dallas County water bill by the due date each month. Bills are due 21 days after they are issued.

If your payment is received after the due date, a 10% late penalty will be charged. Failure to pay a past due balance after receiving shut off notices can result in water service interruption.

Review all of your payment options and choose the one that fits your needs. Scheduling payments, enrolling in auto pay, and paying online can help prevent forgotten bills and late payments.

Receiving Your Water Bill

Dallas County Water Utility bills for water service every month. Bills are generated around the 8th of each month and are due on the 28th.

Paper bills are mailed to all customers. You’ll receive your bill via US mail unless you specifically opt-in to paperless e-bills. To receive bills electronically instead, you’ll need to create an online account.

Bills include details on water usage, rates, charges for the month, account balance, due date, and payment options. Review your bill carefully each month and contact customer service if you have any questions.

If you don’t receive your bill by the 15th of the month, call the utility to check on the status and request that a duplicate bill be mailed to you. This can help avoid late fees if there are mailing delays.

Account Management Tips

Managing your Dallas County water account wisely can save time and avoid unnecessary fees or issues:

• Enroll in e-bills to receive bills electronically and avoid mail delays

• Sign up for bill reminders by phone, email, or text to prevent forgotten due dates

• Pay a few days early when mailing a check or money order

• Review bills for accuracy and contact customer service with any questions

• Provide updated contact information so you receive important utility communications

• Consider auto pay for maximum convenience and on-time payment

• Notify the utility if you’re moving or need to close your account

Staying on top of your account and payment details can give you confidence and peace of mind when it comes to your water service.

Customer Service Resources

Dallas County Water Utility provides extensive customer service resources to help with bill payment, accounts, and other needs:

Phone – Call 1-972-675-3600 to speak with a customer service representative Monday-Friday, 8 AM – 5 PM

Email – Email [email protected] for billing questions and account assistance

Online Account Access – Manage your account and contact the utility at dallascountywater.nexbillpayonline.com

Website – Visit dallascounty.org/departments/water-districts for billing information, resources, and more

Reach out to Dallas County Water Utility customer service by your preferred contact method. The knowledgeable team can answer questions, take payments, and provide personalized account assistance.