Having reliable electric service is essential for any home or business. Cumberland Valley Electric provides electric service to thousands of members in Kentucky and offers convenient payment options to fit any schedule or preference. Read below for a complete guide on the easiest ways to pay your Cumberland Valley Electric bill.
Overview of Cumberland Valley Electric
Cumberland Valley Electric is a local electric cooperative serving portions of southeastern Kentucky. Some key facts about the company:
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Provides electric service to over 36,000 homes and businesses.
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Maintains over 3,800 miles of power lines across their service territory.
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Is governed by a democratically elected Board of Directors.
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Is a non-profit electric utility.
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Offers payment options including online, phone, app, and in person.
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Provides friendly and knowledgeable customer service,
Benefits of Multiple Payment Options
Cumberland Valley Electric offers members various payment options to provide maximum convenience:
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Pay anytime 24/7 using the online SmartHub portal or mobile app.
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Automatic bank draft sets up recurring monthly payments.
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Pay by phone using the automated system or by speaking with staff.
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Pay in person at one of the local offices.
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Use credit/debit cards, cash, checks, or money orders.
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Third party retail locations like Walmart also accept payments.
These options allow members to pay bills in a way that best fits their needs and schedule.
How to Pay Your Bill Online
Paying online using Cumberland Valley’s SmartHub website or mobile app is fast and easy. Follow these steps:
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Visit www.cumberlandvalley.smarthub.coop or download the app.
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Log into your account using your credentials.
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Select the “Pay Now” or “Pay Bill” option.
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Choose a payment amount and method. Options include credit/debit card or electronic check.
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Enter required payment details and verify information is accurate.
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Submit payment and wait for the confirmation screen.
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A payment receipt will also be emailed to you.
Payments made before 5:00 PM apply to your account that same day!
Helpful Tips for Paying Online
Follow these useful tips to get the most out of Cumberland Valley’s online payment options:
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Save payment information for even faster checkout next time.
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Sign up for paperless billing to receive statements electronically.
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Set up text or email reminders to avoid late payments.
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Setup automatic recurring payments for convenience.
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Keep contact info like phone and email updated for notifications.
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Use the mobile app to pay on-the-go from anywhere.
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Contact member services with any account questions!
Paying by Phone
In addition to online payments, Cumberland Valley Electric members can pay by phone in two ways:
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Call the Automated Pay-by-Phone system at 1-800-513-2677 and follow the prompts to make a payment anytime 24/7 using a debit/credit card or electronic check.
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Speak to a Member Service Representative during business hours to process a payment over the phone using a card.
Fast, convenient, and available anytime! The automated system offers after-hours flexibility while speaking with a representative allows you to ask account questions.
Automatic Bank Draft for Worry-Free Payment
For maximum convenience, members can signup for automatic monthly bank draft payments. This automatically pays your bill from your checking account each month so payments are always on time.
Benefits include:
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Never miss a payment or deal with late fees
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Avoid stamps and paper checks
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Can be used with paperless billing for fully automated process
Call or signup online to get started with automatic bank draft payments today!
Multiple Ways to Pay Your Cumberland Valley Electric Bill
At Cumberland Valley Electric, member convenience is the top priority. That’s why they offer secure online, phone, mobile app, automatic bank draft, credit/debit card, and in-person payment options.
Members can choose the payment method that best matches their needs and lifestyle. Payments can be made anywhere 24/7 for those with busy schedules. For ultimate convenience, signup for automated monthly payments. Contact Cumberland Valley Electric to learn more about utilizing their various payment options.
