Paying your natural gas bill to the City of Crescent City is easy and convenient with the online bill pay system. This allows customers to securely pay their bill from home without having to visit city offices.
Overview of Crescent City Natural Gas
The City of Crescent City provides natural gas service to residents and businesses located within the city limits. They also provide service to customers in nearby towns like Welaka, Pomona Park, Satsuma and San Mateo.
The city’s natural gas department is responsible for the distribution of natural gas via underground pipelines throughout the service area, They handle everything from billing to addressing gas leaks and other service issues,
Customers receive a monthly utility bill that includes charges for natural gas usage along with other city services like water, sewer and garbage pickup. Bills are based on metered gas usage at each property.
Benefits of Paying Your Gas Bill Online
Paying online offers multiple advantages over paying by mail or in person
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It’s fast and easy – The entire process takes just a few minutes. There’s no need to write checks, find stamps or drive to the city offices.
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Available anytime – The online system is accessible 24/7 so you can pay at your convenience.
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Multiple payment options – Payments can be made directly from a bank account or with credit/debit cards.
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Payment tracking – You’ll have instant confirmation that your payment went through successfully.
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Auto-pay – You can set up recurring payments to be made automatically each month.
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Paperless billing – Opt out of mailed paper bills to save trees and clutter.
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Account management – Update account information, view statements and more.
How to Pay Your Natural Gas Bill Online
Follow these simple steps to pay your Crescent City gas bill electronically:
Step 1: Visit the Payment Website
Go to https://crescentcity-fl.com/utility-billing/ and click on the “Pay My Bill” button. This will redirect you to the payment portal.
Step 2: Log In
First-time users will need to register a new account. Click “New Users Sign Up” and enter your contact information.
If you’ve paid online before, just login with your username and password. Select “Forgot your password?” if needed.
Step 3: Select Account
The system will display any active natural gas accounts under your name. Choose the account you want to make a payment towards.
Step 4: Enter Payment Details
Select whether you want to pay the full balance or a partial amount. Enter your payment info including the payment method and email address for the receipt.
Step 5: Review and Submit
Carefully review all entered billing, payment and account information before submitting the transaction. Click “Submit Payment” once everything looks good.
Step 6: Get Confirmation
The website will display a confirmation page and send a receipt to your email. Your account will reflect the payment within 1-2 business days.
Payment Methods and Fees
There are two ways to pay your natural gas bill through the online system:
ACH Bank Payments – Link an authorized checking or savings account to transfer funds. There are no fees for ACH payments.
Credit/Debit Card – Pay with a Visa, Mastercard, Discover or American Express card. A 3% convenience fee applies to card payments.
Visa, Mastercard and Discover cards are accepted based on frequency of occurrences within provided website content.
Managing Your Gas Account Online
In addition to making payments, the online portal allows customers to:
- View account balance and payment history
- Sign up for paperless e-bills
- Update contact information
- Set up automatic payments
- Temporarily suspend service
- Submit meter readings
- Send inquiries to customer service
You can take care of all your basic account needs online without having to call the utility billing office.
Options for Those Without Internet Access
For customers without home internet access, there are still options for paying your gas bill without visiting city offices:
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By phone – Call the billing office at (386) 698-2525 during business hours to pay over the phone with a debit/credit card.
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Drop box – Place a check or money order in the secure drop box located outside city offices. Include your payment stub and account number.
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By mail – Send a check or money order to City of Crescent City, 3 N Summit St. Crescent City, FL 32112. Allow 5+ days for delivery.
The city does not accept cash payments for security reasons. Check with the billing office if you need assistance paying your bill offline.
Avoid Late Fees and Service Disruption
To avoid penalties, make sure payment for the full balance due reaches the city by the due date printed on your bill. Late payments will incur the following fees:
- $10 late fee if payment is received after due date
- Additional 1.5% finance charge assessed monthly
- $30 fee for any returned checks or failed automated payments
Failure to pay may also result in disruption of your natural gas service. This will incur a $50 reconnect fee to restore service once the overdue balance is paid.
Paying on time is easy when you use the convenient online bill pay system. Sign up today to securely manage your City of Crescent City natural gas account electronically.
Understanding My Bill We want to make it as easy as possible for you to understand your natural gas bill. It could be helpful to learn how the costs are calculated and what are the components that determine the total amount due each month.You can always view your most recent or past bills in My Account.
If you need extra time to pay your natural gas bill, we’re here to help. You can request an extension from My Account.
Smooth out the ups and downs of your monthly gas bill by averaging annual gas consumption and costs over a 12-month period.
Natural Gas Bill Essentials
How do I get more information about the Crescent City Gas Project?
Additional information about the project may be obtained from David Frank, Gas Department Supervisor at (386) 698-1486. Also, comments or questions (and requests for copies of the proposed application) may also be submitted to Mr. Frank at [email protected], or by postal service at 3 Summit Street, Crescent City, Florida 32112.
How do I pay my Florida natural gas bill?
Simply log on to your account and make a payment. You can pay with your checking account, savings account, credit card or debit card. It’s also simple and safe. Please have your FNG bill handy. Enhance your customer experience and add value back to your business with CLICK from Florida Natural Gas. Need help with billing or payment options?
When is the grant application deadline for Crescent City?
The application will be submitted no later than September 17, 2021, which is the grant application deadline. Grant funds will be used for improvements to the City of Crescent City infrastructure to mitigate the risk of system failure due to impacts of rain, wind, and hurricanes.