How to Pay Your CPS Energy Bill by Phone

CPS Energy provides electric and natural gas service to the San Antonio Texas area. As a customer you receive a monthly utility bill that must be paid on time. This article explains how to easily pay your CPS Energy bill over the phone.

About CPS Energy

CPS Energy is the public electric and gas utility serving over 860,000 customers in San Antonio and surrounding areas. They generate and deliver power and natural gas for residential and commercial use.

As a customer, you have an account with CPS Energy Each month you are billed for your electricity and/or natural gas consumption based on meter readings You are responsible for paying this monthly bill by the due date.

Understanding Your Utility Bill

Your CPS Energy bill summarizes your electric and natural gas charges since the last billing cycle. Key sections include:

• Account number
• Service address
• Meter read dates
• Electric and gas usage
• Current rates
• Surcharges and fees
• Account balance
• Total current charges
• Due date

Review your bill carefully each month and contact CPS Energy with any questions. Usage varies seasonally based on factors like weather and number of occupants.

When to Pay Your Bill

The due date for payment is clearly printed on your CPS Energy bill, usually around 3 weeks after the billing date.

Pay your bill in full by the due date to avoid late fees. If you cannot pay on time, call them immediately to ask about payment arrangements.

Late payments incur a 5% penalty fee on the overdue balance. If your account becomes seriously delinquent, disconnection may occur.

Paying Your CPS Bill by Phone

One convenient way to pay your CPS Energy bill is by phone. Here are the steps:

1. Call the CPS Payment Line

Call toll-free 877-257-1172 for residential accounts or 855-290-7615 for commercial accounts. CPS agents are available to assist you Monday-Friday from 7am-7pm.

2. Provide Account Information

You will need to enter your 10-digit CPS Energy account number along with either the zip code or phone number on file for verification.

3. Select Payment Method

Choose whether to pay by debit/credit card or electronic funds transfer from your bank account. Fees apply for debit/credit card payments.

4. Enter Payment Details

For card payments, provide your card information including account number, expiration date, and security code. For electronic checks, enter your bank routing and account numbers.

5. Confirm Payment Details

Verify that all payment details entered are correct before completing the transaction. You can also set up automated payments.

6. Receive Payment Confirmation

Request a confirmation number for your records. Payment will be posted to your account within 1-2 business days.

Other Ways to Pay Your Bill

In addition to paying by phone, CPS Energy offers these bill payment options:

• Online through Manage My Account – Fast, free e-check payments
• Mail – Send check or money order with payment stub
• In person – Pay at an authorized payment location
• Auto pay – Set up recurring bank account withdrawals

Payment Assistance Programs

If you are having trouble paying your CPS Energy bill, contact them to ask about bill payment assistance programs including:

• Payment arrangements – Set up a plan to pay the balance over time
• Discount rates – Reduced bills for qualifying low-income customers
• Energy efficiency rebates – Upgrades to help lower energy costs
• Payment assistance funds – Grants from nonprofit organizations

Avoid Late Fees and Disconnection

Pay your CPS Energy utility bill on time each month to prevent penalties or service interruption. Consider setting payment reminders and enroll in auto pay.

If you anticipate issues paying your bill, call CPS Energy right away before your account becomes delinquent. This can help avoid disconnection.

Stay in communication about any payment problems you have. CPS wants to help customers keep their electric and natural gas service.

Contact CPS Energy

For billing questions or payment assistance, contact CPS Energy customer service:

Phone: 210-353-2222

Address: CPS Energy
145 Navarro St, San Antonio, TX 78205

Email: Online contact form

CPS reps are available Monday-Friday 7am-7pm to assist with any utility account needs. Paying your CPS Energy bill promptly each month is a responsibility of being a customer. Use the convenient phone payment option to easily settle your bill on time!