Paying your monthly electric bill is a necessary evil that we all must deal with. However, it doesn’t have to be a hassle or inconvenient. The city of Covington and local electric cooperatives like Covington Electric make paying your electric bill as easy as possible. In this article, I’ll walk through the various options Covington residents have for paying their electric bill quickly and easily over the phone.
Paying Your Covington Electric Cooperative Bill by Phone
For residents of Covington who receive their power from Covington Electric Cooperative, paying your bill by phone is a breeze Simply call 1-800-239-4121 during normal business hours (Monday-Thursday 7AM-5PM, and alternate Fridays 7AM-4PM) to speak with a customer service representative
The representative can take your payment over the phone via credit card, debit card, or electronic check. They’ll just need your account information and payment details. It’s that easy! No need to sit on hold for long periods or navigate confusing phone menus. Just call, provide your info, and consider your payment done.
Covington Electric also offers an automated pay by phone option that’s available 24/7. To use the automated system, call the same number above and follow the prompts. This allows you to pay your bill at your convenience without having to speak to a live representative.
The only downside to paying your Covington Electric bill by phone is that you will incur a small transaction fee if paying by credit/debit card or electronic check. The fees are:
- Credit Card: 2.95% ($1.95 minimum)
- ACH/EFT: $1.95
- Automated System: Additional $0.95
Just something to keep in mind if you choose the phone payment route But for most, the convenience is well worth the small fee
Paying Your City of Covington Electric Bill by Phone
Residents in the city limits of Covington who receive electric service from the city also have an easy phone payment option. The City of Covington offers both live representative and automated pay by phone methods.
To speak with a customer service agent and pay your bill, call 770-385-2000 during normal business hours. The agent will take down your account details and process your payment via credit card, debit card, or electronic check.
For automated bill payment 24/7, the City of Covington offers a toll-free IVR (interactive voice response) line. To use it, dial 844-846-3631 anytime day or night and follow the prompts to make a payment.
One thing to note is that starting on December 16, 2022, the City of Covington will begin charging transaction fees on phone payments, similar to Covington Electric. The fees will be:
- Credit Card: 2.95% ($1.95 minimum)
- ACH/EFT: $1.95
- Automated System: Additional $0.95
So that’s something to consider when paying your City of Covington electric bill by phone. But it’s likely still worth it for the ease and convenience of paying your bill on your schedule.
Tips for Paying Your Covington Electric Bill by Phone
Here are some tips to make paying your Covington electric bill by phone quick and hassle-free:
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Have your account number ready. This ensures the process goes smoothly when providing your details.
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Call during off-peak times. Early morning or late evening are best to avoid long hold times.
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Save the number in your contacts. This way you have it handy whenever you need to make a call to pay.
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Set reminders. Schedule calendar alerts to remember your due date and pay on time.
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Pay early in the billing cycle. Don’t wait until the last minute in case you run into issues.
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Enroll in autopay. Set it and forget it by enrolling in automatic payments from your bank account.
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Go paperless. Opt for e-billing to get reminders and access your bill online.
Paying your electric bill doesn’t have to be a source of stress. By taking advantage of the available phone payment options through Covington Electric Cooperative or the City of Covington, you can pay in minutes anytime you want. Just have your details ready, dial the number, and consider your payment done. It’s one less hassle to worry about each month.
Other Ways to Pay Your Covington Electric Bill
In addition to phone payments, Covington Electric Cooperative and the City of Covington offer several other convenient payment methods:
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Online – Pay via the Covington Electric or City of Covington website anytime 24/7.
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Mobile app – Download the Covington Electric app or City of Covington app to pay on your smartphone.
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In person – Visit either the Covington Electric or City of Covington office during business hours.
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Kiosk – Use the self-service kiosk located in the City of Covington office.
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Mail – Send a check or money order via standard mail.
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Bank draft – Set up auto payments from your bank account.
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Text – For City of Covington customers, text a keyword to pay via text message.
Please click below to view our new CUSTOMER PORTAL:
There are a number of ways to pay your bill…
We always welcome our customers who come to our office to pay their bill. You can pay with cash, check, money order, cashier’s check or credit card.
You can always mail in a check, cashier’s check or money order to pay you bill. Be sure to include your bill statement with your payment and for your convenience we enclose a return envelope.
This is the easiest and most economical way to pay your bill. The amount of your bill is automatically deducted from your checking account the day before your bill’s due date. You still receive a bill so you can maintain your records.
We accept VISA, MasterCard and Discover cards. Please be advised that there is a convenience fee for this type of payment.
Our night depository is located next to the drive up window for after-hour payment. We do not accept credit card payment in the night deposit.
My Bill Pay – Phone
FAQ
What is the phone number for Georgia Power payment?
What is the phone number for doxo bill pay?
What is the phone number for Naperville Electric Bill?
How do I contact Covington electric?
Our customer portal is available 24 hours a day, 7 days a week to assist you with your billing and accounting needs. You can also call us at 1-800-731-7606 to pay your bill by phone. We provide electrical service to homes and businesses within the corporate limits of the City of Covington.
Does Covington have an online bill pay service?
The City of Covington is pleased to announce that our online bill pay service is operational. The new service offers more features to easily manage your account anytime, from anywhere. You’ll soon be able to enjoy the convenience of setting up automatic payments, enrolling in e-billing, getting email payment reminders, and more.
How do I contact Covington utility service?
The Customer Service department is here to assist you with your utility needs. For general inquiries or questions, contact Customer Service at 770-385-2000. The City of Covington provides electric, gas, water and sewer, garbage collection and stormwater services to customers in our jurisdiction.
How do I pay my Covington credit bill?
You can make a payment towards your Covington Credit bill in several ways: over the phone, online, or in person. Covington Credit also offers Text2Pay, allowing you to pay your bill via text. You can reach them by phone at 866.413.1836.
How do I contact city of Covington customer service?
For general inquiries or questions, contact Customer Service at 770-385-2000. The City of Covington provides electric, gas, water and sewer, garbage collection and stormwater services to customers in our jurisdiction. The customer service department strives to provide excellent customer service to all of our customers.
How much does Covington electricity cost?
City of Covington Utilities’ consumers are billed an average residential electricity rate of 10.30 cents per kilowatt hour. This is 23.92% less than Georgia’s average rate of 13.55 cents.