Having reliable public water service is something we often take for granted. But paying your recurring water bill is a necessary task that every resident and business must stay on top of. For customers of the city utilities in Cottage Grove, Oregon and Cottage Grove, Minnesota, there are several convenient options to pay your water bill digitally or in person. Read on to learn the steps for paying online, by phone, auto-draft, mail or at a drop box in Cottage Grove.
Benefits of Paying Your Water Bill Online
Paying your city water bill online has many advantages:
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Fast and easy – Make secure payments 24/7 in just minutes from your computer or mobile device.
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Avoid late fees – Online payments process instantly so you’ll never miss the due date.
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Automatic receipts – Get email confirmation with payment details for your records.
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Recurring payments – Set up auto-draft from your bank account for one less bill to remember.
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Access account anytime – Check your water use, view billing history, and make one-time payments.
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Eco-friendly – Go paperless and reduce waste with online billing and payment.
Paying online helps simplify bill management for busy households and businesses. The city websites make it easy to set up an account.
Steps to Pay Your Water Bill Online
Follow these steps to pay your water bill to the City of Cottage Grove online:
Step 1: Go to the Payment Website
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Click on the “Pay Bill Online” link for utility payments. This will open the payment portal.
Step 2: Register or Log Into Your Account
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As a first time customer, select “Register for new account” and input your account number and email.
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If already registered, simply log in with your email and password.
Step 3: Select Payment Amount
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Your current balance due will be displayed. Enter the amount you wish to pay.
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You can pay the total balance, make a partial payment, or pay a custom amount.
Step 4: Enter Payment Details
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Select payment method – credit/debit card or bank account e-check.
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Enter your card number or checking account info and billing details.
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Carefully review the payment info before submitting.
Step 5: Get Confirmation
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After the payment processes successfully, you’ll see a confirmation screen.
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You’ll also receive a confirmation email with your payment details for your records.
Paying online is the fastest, most convenient way to stay on top of your water bill. Sign up for auto-pay to streamline the process even further.
Other Ways to Pay Your Water Bill
If you prefer not to pay online, Cottage Grove offers these other payment options:
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Mail payment – Detach and mail check or money order with your bill stub. Allow 7-10 days to process.
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Pay by phone – Call the automated phone payment line anytime and pay via credit/debit card.
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Pay in person – Bring your bill to City Hall during business hours and pay by cash, check or card.
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Drop box – Place your payment check or money order in a secure drop box 24/7.
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Auto-draft – Enroll to have your water bill paid automatically from your bank account each month.
No matter which option you choose, be sure your payment arrives by the due date to avoid late fees or service disruption.
What Information is Needed to Pay Water Bill?
Have these items ready when you go to pay your Cottage Grove water bill online or by other methods:
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Account number – Found on your paper or electronic billing statement. Look for new customer info if you don’t have this.
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Payment amount – Your total balance due or the partial amount you plan to pay.
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Card/bank details – For online payments, have your credit/debit card number and expiration date or checking account information handy.
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Name and address – Must match the billing details on file with your financial institution.
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Email – Required for setting up a customer account to pay online.
Frequently Asked Questions About Paying Water Bills
Customers often have questions about the policies and processes for paying city water bills. Here are some common water bill payment FAQs:
What are the water bill due dates each month?
Water bills are due about 3 weeks after the billing date printed on your statement. Due dates vary but are always clearly listed.
What happens if I pay my water bill late?
A late fee of $15 or more will be added to your next bill if not paid by the due date. Service may also be interrupted for non-payment.
Is there a cutoff time for same day online payments?
To pay online and have your water payment processed immediately, submit payment by 5:30pm when City Hall is open on business days.
Can I set up recurring automatic water bill payments?
Yes, Cottage Grove offers convenient auto-draft payment from your bank account each month. Sign up online or download a form.
How do I dispute a water bill I think is inaccurate?
Contact the city right away if you find an error on your bill. Some billing disputes can be resolved with an adjustment after review.
Responsibly paying your water bill ensures your household or business continues enjoying reliable water service. Cottage Grove offers flexible payment options to fit any schedule and budget. Sign up to pay automatically or online to simplify water bill management!
Utility office has moved!
The Water & Sewer Utility office is now located at Village Hall, 221 E. Cottage Grove Rd. Please bring payments to this address going forward.
Payment of your utility bill can be done in person, by mail or online. If paying online, it is recommended to schedule your payment 3-5 business days prior to the due date to ensure that it is properly applied to your bill and no late charges are incurred. When paying online, please note that your utility account number should be entered without the period (ex: Account 1234.56 should be entered as 123456) To access online utility bill pay, please click here or on the link provided below.