How to Pay Your Water Bill with Contra Costa Water District

Paying your water bill on time is important to avoid late fees and service interruptions. The Contra Costa Water District offers several convenient options to pay your water bill. This article will explain the available payment methods, how to understand your bill, and what to do if you need help paying your bill.

Overview of Contra Costa Water District

The Contra Costa Water District provides water service to over 500,000 people in central and eastern Contra Costa County in California. The district services an area of about 140,000 acres. As a public water agency, the Contra Costa Water District is committed to providing high-quality water at a reasonable cost to residents and businesses.

The district produces water from several sources, including the Sacramento-San Joaquin Delta, local reservoirs, and recycled water. Keeping accounts current through on-time payment of water bills allows the district to continue investing in infrastructure and water supply reliability

Payment Options from Contra Costa Water District

Contra Costa Water District offers several ways to pay your water bill conveniently. Customers can pay online, by phone, by mail at a drop box or in person. Here is an overview of each payment method

EasyPay Automatic Payments

The easiest way to pay is to enroll in the free EasyPay automatic payment program. With EasyPay your payment is automatically deducted from your checking account each month. This ensures your bill is paid on time without any effort on your part.

To enroll in EasyPay, complete the EasyPay application available on the district’s website. You will need to provide your checking account information. Payments will be deducted on the due date shown on your monthly bill.

Online Credit Card Payments

You can make secure online payments with a credit or debit card through the Paymentus customer portal. Paymentus allows you to make one-time payments, set up recurring autopay, or enroll in paperless billing.

To use Paymentus, you will need to create an account on their secure portal, which is accessible through the district’s website. You can save your payment information in your Paymentus account for future one-click payments.

Pay by Phone

Call 877-506-3121 to make a one-time credit or debit card payment over the phone. This automated payment line is available 24/7 and provides service in both English and Spanish. Have your account information and card ready when you call.

Mail a Check

You can pay by check by mailing your payment to:

Contra Costa Water District
P.O. Box 1430
Suisun City, CA 94585-4430

Detach the payment stub from your paper bill and include it with your check in the return envelope provided. Make sure your customer account number is written on the check. Allow 5-7 days for mailed payments to process.

24-Hour Drop Box

For after-hours payments, an outdoor 24-hour drop box is located at 1331 Concord Ave in Concord, CA. Place your check or money order in an envelope with your payment stub. Payments left in the drop box before 8 AM will be processed the same day.

Pay In Person

You can pay in cash, check, or money order in person at the district’s customer service office at 1331 Concord Ave, Concord, CA. In-person payments are accepted Monday through Friday from 8 AM to 5 PM, excluding holidays. You will receive a receipt for your payment.

Understanding Your Water Bill

Reviewing your monthly water bill can help you understand the charges and monitor your household’s water usage. Here are some key sections of the Contra Costa Water District bill:

• Account Summary: Provides your account number, service address, and billing period.

• Payment Stub: Removable stub to submit with mailed payments.

• Charge Summary: Lists the water usage charges, service fees, and any adjustments for the billing period.

• Water Usage History: Charts your monthly water use in gallons for the past 13 months.

• Usage Comparison: Compares your water use to other households in your customer class.

• Messages: Important notifications like leaks, rate changes, or conservation programs.

• Account Balance: Displays any past due balance or credit on your account.

Review the district’s website for a sample bill and full descriptions of each section and the rates. Monitoring your monthly usage can help detect leaks and identify areas to reduce water use.

Getting Help Paying Your Bill

If you are having difficulty paying your water bill, Contra Costa Water District offers assistance programs:

• Payment arrangements: You may be able to arrange an alternative payment plan if you cannot pay the full amount due. Contact customer service to discuss options.

• Bill adjustment: You may qualify for a bill adjustment if you had an undetected water leak. Submit a leak adjustment form within 90 days of the leak repair.

• Customer assistance program: Offers a 15% discount on water bills for qualifying low-income customers. You must meet income guidelines and submit an application.

• Payment extensions: Payment deadlines may be extended for customers who have experienced a hardship like job loss or medical issues. Contact customer service.

You can also check if you qualify for utility bill assistance programs like the Low Income Home Energy Assistance Program (LIHEAP). Notify the district immediately if you are struggling to pay your bill to avoid service interruptions.

Consequences of Not Paying Your Bill

It is important to pay your Contra Costa Water District bill in full and on time to avoid penalties. Here is what can happen if your account becomes delinquent:

• Late fees – A 10% late charge will be added if payment is not received within 25 days after the due date.

• Disconnection warning – If your balance remains unpaid after 60 days, you will receive a final notice warning disconnection of service.

• Water service shutoff – If the past due amount is not paid after final notice, your water service will be discontinued. Shutoffs typically occur Tuesday through Thursday.

• Collections – Unpaid balances over 90 days past due are sent to a collection agency. You will be responsible for repayment as well as collection fees.

• Credit impact – The district may report severely delinquent accounts to credit bureaus, negatively impacting your credit score.

Avoid these consequences by paying on time, enrolling in autopay programs, and contacting customer service immediately if you anticipate difficulty making a payment. Maintaining your account in good standing ensures uninterrupted water service.

Contact Contra Costa Water District for Assistance

Contra Costa Water District’s customer service team can answer billing and payment questions:

• General inquiries: Call 925-688-8000 Monday to Friday from 8 AM to 5 PM or email customer service through the district website.

• Emergencies: For water-related emergencies like leaks or no water service, call 925-688-8374.

• Office location: Visit the customer service office at 1331 Concord Ave, Concord, CA 94520.

Staying current with your water bill ensures important water services that protect public health and support the local economy. Use the convenient payment options from Contra Costa Water District to pay your bill on time every month. Contact customer service if you need help understanding your charges or arranging payment assistance. Managing your water service account responsibly allows the district to continue providing high-quality water service.