How to Contact Consumers Energy for Bill Payments and More

Consumers Energy is one of the largest energy providers in Michigan, serving over 1.8 million electric customers and 1.8 million natural gas customers across the state. With such a large customer base, contacting Consumers Energy is sometimes necessary for bill pay, starting new service, reporting outages, and other needs. Consumers offers several ways to get in touch depending on the nature of your inquiry.

Contacting Consumers Energy for Bill Payments

Paying your Consumers Energy bill can easily be done online, by phone, by mail, or in person. Here are the best ways to pay your Consumers Energy bill:

• Online – The fastest and most convenient way to pay is through My Account on the Consumers Energy website. You can set up autopay, make one-time payments and more.

• By Phone – Call 1-800-805-0490 to speak with a representative and pay your bill over the phone. This number is for residential customers.

• By Mail – Send your payment to

  Consumers Energy
  PO Box 740309
  Cincinnati, OH 45274-0309

• In Person – Visit an authorized pay station near you. Bring your bill or account number. A $1.50 convenience fee applies.

Contacting for New Service and Account Management

For starting new service, changing your account details, or other account management needs, contact Consumers Energy at:

• Phone: 1-800-477-5050 (Monday-Friday, 7am-6pm)

• Fax: 1-800-363-4806

You can also manage your account anytime online through My Account.

Contacting to Report a Power Outage

If your power goes out, contact Consumers Energy immediately to report the outage:

• Phone: 1-800-477-5050

• Website: Report an outage online through My Account or the Outage Center.

Consumers aims to restore power within 24 hours. Make sure to have your account number ready when calling.

Contacting About Natural Gas Safety

If you smell gas or suspect a natural gas leak, leave the area immediately and contact Consumers at:

• Phone: 1-800-477-5050

Consumers will send a technician right away to inspect for leaks and resolve any safety issues. Natural gas leaks can become dangerous, so make the call as soon as possible.

Contacting the Business Customer Service Line

For business customers, Consumers Energy has a dedicated customer service line:

• Phone: 1-800-805-0490 (Monday-Friday, 8am-4:30pm)

The business line can help with billing, starting service, energy efficiency programs, and other needs specific to business accounts.

Contacting About Rebates and Incentives

Consumers offers rebates and incentives to help customers save energy and money. To learn about available offers and how to apply:

• Phone: 1-866-234-0445

• Email: [email protected]

Rebates are available for upgrading to energy efficient appliances, HVAC systems, lighting, insulation, and more. The incentives team can explain the requirements.

Contacting for General Inquiries

For any general customer service needs, Consumers Energy can be reached at:

• Phone: 1-800-477-5050 (Monday-Friday, 7am-6pm)

The team is available to answer billing questions, set up payment plans, investigate service issues, and handle any other residential account needs.

Contacting Consumers Energy on Social Media

Consumers Energy is active on social media for outage updates, energy tips, company news, and more:

• Twitter: @ConsumersEnergy

• Facebook: @ConsumersEnergy

While they don’t handle individual account inquiries on social media, it’s a useful source for broader updates.

Contacting by Mail or In Person

Consumers Energy has local offices located throughout Michigan:

• Mail:

  Consumers Energy
  One Energy Plaza
  Jackson, MI 49201

• In Person: Visit one of the local offices around the state

Stop by or mail letters to address customer service needs and provide feedback. Appointments are recommended for in-person visits.

Key Takeaways: Contacting Consumers Energy

• For billing and payments, call 1-800-805-0490 or pay online
• To report a power outage, contact 1-800-477-5050 or use the online Outage Center
• For new service or account management, call 1-800-477-5050
• Business customers can call 1-800-805-0490
• Find rebates and incentives by calling 1-866-234-0445 or emailing
• Reach customer service for general inquiries at 1-800-477-5050

Consumers Energy offers various contact options by phone, online, and in person. Identify the reason for your inquiry and use the appropriate contact method for fastest service. With multiple channels available, connecting with Consumers Energy when needs arise is quick and convenient.