Paying your Con Edison utility bill over the phone is one of the fastest and most convenient payment options available. With automated and live agent assistance you can easily pay your Con Ed bill 24/7 using your checking account, credit card or debit card. This comprehensive guide covers everything you need to know about paying your Con Ed bill quickly by phone.
Overview of Pay By Phone
Con Edison offers a toll-free automated phone payment system that allows customers to pay their electric, gas or steam bill over the phone anytime.
To use the Con Ed pay by phone option, you simply:
- Call 1-888-925-5016
- Select your language preference
- Follow the voice prompts to enter your account information
- Make a one-time payment using your bank account or card
The automated system is available 24 hours a day, 7 days a week for fast, simple bill payments. You’ll receive a confirmation number at the end to verify your payment.
You can also speak to a live agent during normal business hours to assist you in making a payment by phone.
Using the Automated Pay By Phone System
Let’s walk through step-by-step how to use Con Edison’s automated phone payment system to pay your utility bill
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Call 1-888-925-5016 from any phone
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Select your language preference (English, Spanish, etc.)
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When prompted, enter your 10-digit Con Edison account number
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Enter the total amount you wish to pay
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Select your payment method:
- Checking or savings account – enter your routing & account number
- Credit or debit card – enter your card information
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Follow prompts to authorize and process your payment
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Receive a confirmation number at the end
The automated system is quick and easy to use. Just have your Con Ed account number, payment amount, and payment method ready when you call.
Most automated payments process within 1 business day, so your account balance is updated quickly.
Paying Your Con Ed Bill with a Live Agent
For personalized assistance paying your Con Ed bill over the phone, you can speak with a live agent during normal business hours:
- Call 1-888-925-5016
- Select your language preference
- Select the “Pay by Phone” option when prompted
- An agent will assist you in making a payment using your bank account or card
The agent can take a one-time payment or set up recurring payments for your Con Ed account. They can also help with:
- Getting account balance details
- Making a payment arrangement for past due balances
- Updating your account information
- Checking previous payments
Live phone agents provide fast, friendly service to help you easily manage payment on your Con Edison utility bill.
Payment Options for Con Ed Pay By Phone
When paying your Con Edison bill by phone, you have several payment method options:
Bank Account – Provide your checking or savings account number and routing number to debit your account.
Credit/Debit Card – Pay by Visa, Mastercard, American Express or Discover debit or credit card.
Electronic Check – Provide your checking account details to process an electronic check payment.
Both the automated system and live agents accept these fast, convenient payment options by phone.
What Information is Needed to Pay by Phone?
Have the following information ready when you call the Con Ed pay by phone line:
- Con Edison account number
- Service address on the account
- Payment amount (full or partial balance)
- Payment method details (account or card number)
You’ll enter this information by phone keypad or provide it to the agent assisting with your call. Having this information handy makes paying your Con Ed bill by phone quick and easy.
Payment Confirmations and Receipts
After paying your Con Edison bill by phone, you’ll receive a confirmation number for that payment. Be sure to note this number down.
You can also access payment receipts through your online My Account or request an emailed receipt from a live agent. Receipts contain details like:
- Date, time, and amount paid
- Account number
- Reference number
- Payment method
Save these receipts with your records for easy reference.
Benefits of Paying Your Con Ed Bill by Phone
Paying by phone offers many benefits for Con Ed customers:
- Make payments 24/7 through the automated system
- Quickly pay using your bank account or credit/debit card
- Get live agent assistance during business hours
- Receive instant payment confirmation
- Avoid mailing checks or visiting in person
Phone payments post to your account fast so your balance stays up to date. With both automated and agent assistance, paying your Con Ed utility bill by phone is convenient and hassle-free.
Getting Further Account Help
In addition to bill payments, Con Edison’s phone agents can provide other utility account assistance:
- Answering billing questions
- Arranging payment plans
- Updating account and contact information
- Checking previous statements and payments
- Reporting service issues
Simply select the appropriate menu options or request to speak with an agent. Con Ed customer service aims to handle all inquiries and account needs quickly and efficiently through the phone support.
Key Takeaways on Con Ed Pay By Phone
- Use automated system at 1-888-925-5016 or request live agent for payments
- Have account number, amount, and payment method ready when you call
- Receive instant confirmation number for reference
- Payment posts to your account within 1-2 business days
- Agents provide additional account help during business hours
- Fast, convenient way to pay your Con Ed bill anytime
Paying your Con Edison utility bill is simple and hassle-free with phone payment options. Contact Con Ed anytime you need account assistance as well.
Con Ed Bill Comparison
FAQ
Can I pay my Edison bill over the phone?
How can I pay my bill on my phone?
Can I pay ConEd with a credit card?
How do I pay my utility bills at Con Edison?
Con Edison offers several ways to pay your utility bills. These include debit card payments, credit card payments, bank drafts, in-person payments, payments via mail, and phone payments. Additionally, they provide two different payment options for each customer to choose from:
How long does it take to pay a Con Ed Bill?
Allow 7 business days for mailed payments. Bring your Con Ed bill or account number to pay in cash, check or money order at an authorized payment location including: Visit coned.com to find a walk-in payment center or retail partner near you.
How do I pay my coned bills over the phone?
Customers who are calling from out of state should call 1-212-243-1900. Call 1-888-925-5016 to pay your bills over the phone 24/7 on Payment Express, ConEd’s automated system. Note that ConEdison accepts payment by checking or savings account. Payment by credit or debit card will go through a third party that will charge a processing fee.
Where do I send a Con Edison Bill?
Mailing Address – For bill payments: Con Edison, JAF Station P.O. Box 1702, New York, NY 10116-1702. For general correspondence: Con Edison, Cooper Station P.O. Box 138, New York, NY 10276-0138. To avoid any confusion, use the phone number registered with your Con Edison billing account when dialing any of the numbers above.
When will my Con Edison Bill be credited to my account?
These payments will be credited to customer accounts only if and when Con Edison receives them. Pay your bill the way that is most convenient for you. Whether online, by phone, by mail, or in person, Con Edison will make sure it’s fast and secure.
Is Con Edison responsible for customer payments made at other locations?
Con Edison is not responsible for customer payments made at locations that are not authorized agent locations. These payments will be credited to customer accounts only if and when Con Edison receives them. Pay your bill the way that is most convenient for you.