Columbus City Utilities (CCU) provides water, sewer, and electric services to over 47,000 customers in Columbus, Indiana As a CCU customer, you have various options to pay your utility bill conveniently. This guide covers the available payment methods, locations, fees, and tips for paying your CCU bill on time.
Overview of Payment Options
CCU offers both online and in-person payment options
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Online – Pay by credit/debit card or electronic check on the CCU customer portal.
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Phone – Call the automated payment line 24/7 to pay by credit/debit card.
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Mail – Send a check or money order with your payment stub.
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Drive-Up Window – Visit the CCU office drive-up window during business hours.
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In-Person – Pay by cash check credit/debit at the CCU office lobby.
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Authorized Retailers – Pay at local stores like Kroger, Walmart, CVS, and more.
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AutoPay – Enroll to have payments automatically deducted from your bank account.
With these convenient choices, CCU customers can select a payment method that fits their needs and schedule.
Paying Your CCU Bill Online
Paying your utility bill online through the CCU customer portal is a quick and easy option. Here are some tips for online payment:
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Set up your online account using your CCU account number from your monthly bill.
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Choose a payment method – credit/debit card or electronic check. A $2.50 service fee applies to card payments.
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Enter your payment amount and process date.
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Payment will apply immediately to avoid late fees.
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You can setup recurring auto-pay payments as well as access billing history.
Online payments can be made anytime and process instantly. Registering your account also allows you to go paperless and receive email bill reminders.
Paying by Phone
In addition to online payments, CCU offers an automated phone payment system available 24/7. To pay by phone:
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Call (812) 668-8109 and follow the prompts.
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Enter your CCU account number and credit/debit card information.
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$3.95 fee applies to phone payments.
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Payment processes instantly and a confirmation number is provided.
The automated phone line is handy for quick last-minute payments without having to register your account. Just have your account number, card, and billing amount ready to input.
Paying by Mail
Mailing in a utility bill payment is another option. Here are some tips for paying by mail:
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Send a check or money order made out to Columbus City Utilities.
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Include your account number and current billing stub.
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Use the return envelope provided with your bill.
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Allow 5-7 days for delivery to avoid late fees.
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Consider mailing by certified mail to have tracking.
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Keep your mailed stub as a receipt until payment posts.
Give your mailed CCU payment plenty of time to arrive before the due date. Be sure your account number is recorded accurately on the payment.
Paying in Person
For added convenience, CCU customers can pay bills in-person at:
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CCU Office Lobby – Available on weekdays during business hours. Accepts cash, check, or credit/debit cards.
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CCU Drive-Up Window – Quickly pay on weekdays without leaving your vehicle.
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Authorized Retailers – Many local stores accept in-person CCU payments. Fees may apply.
In-person payments allow you to pay by cash or get same day receipt. You can also setup new service or discuss account issues face-to-face.
Enrolling in AutoPay
For hassle-free bill payment, enroll in AutoPay through the online CCU customer portal. Here’s how it works:
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Choose a payment method – bank account or credit/debit card.
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Select a payment date that works for you.
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Your bill amount will be automatically paid on the date selected each month.
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Receive emails notifying you of upcoming payments.
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Avoid late fees since it’s handled automatically.
Signing up for AutoPay lets you skip remembering to pay each month. Your utility bill gets paid on time without the effort.
Avoiding Late Fees
To avoid late fees, make sure to pay your CCU utility bill by the due date printed on your monthly statement. Here are some tips:
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Mark due dates on your calendar so it’s visible.
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Select a payment option that processes quickly like online or phone.
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Allow mailing time if paying by check to ensure on-time arrival.
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Contact CCU immediately if you anticipate difficulty paying on time.
With convenient online, phone, mail, auto-pay and in-person options, paying your Columbus City Utilities bill on time is hassle-free. Choose the payment method that best fits your needs.
Example of New Bill
Look for your new five-digit account number when you receive your new bill.
Columbus City Utilities will be launching a new billing system in June, 2024. Every CCU customer will receive a new paper invoice by mail in June, 2024.
Begins in June 2024
Columbus City Utilities is Launching a New Billing System
Every customer will receive a new paper invoice by mail in June, 2024.
City Chat: Electric Bill Payment Assistance
FAQ
Where do I pay my water bill in Columbus, Ohio?
How to find Columbus water account number?
How do I schedule a payment for Columbus water?
What is the phone number for the city of Columbus water bill?
Where can I pay my Columbus utility bill?
Find in-person payment locations, online payment, or the mailing addresses. Western Union, Kroger, Meijer, Giant Eagle, Walgreens and others accept Columbus utility bill payments. For locations please visit Western Union or call 1 (800) 325-6000. Please be aware that contracted vendor payment locations charge a convenience fee.
When does Columbus City Utilities start launching a new billing system?
Columbus City Utilities will be launching a new billing system in June, 2024. Every CCU customer will receive a new paper invoice by mail in June, 2024. Get Started with CCU Bill Pay If you pay your bill online or have set up Auto Pay in the past, you’ll need to set up a new account with your new account number when you receive your new bill.
When will I receive a new paper invoice from Columbus City Utilities?
Every customer will receive a new paper invoice by mail in June, 2024. Look for your new five-digit account number when you receive your new bill. Columbus City Utilities will be launching a new billing system in June, 2024. Every CCU customer will receive a new paper invoice by mail in June, 2024. Get Started with CCU Bill Pay
What does Columbus City Utilities do?
Our mission is to ensure that quality water services are offered each day to the over 19,000 customers of Columbus City Utilities. We take pride in ensuring that our drinking water meets the most stringent standards. We continue to do everything possible to exceed the requirements of the 1996 Safe Drinking Water Act.
How do I pay my CCU Bill?
Customers may also continue pay by mail, or in-person at our lobby or drive-up. Columbus City Utilities will be launching a new billing system in June, 2024. Every CCU customer will receive a new paper invoice by mail in June, 2024.
When will I receive my CCU Bill?
Every CCU customer will receive an invoice by mail in June, 2024. If you pay your bill online or have set up Auto Pay in the past, you’ll need to set up a new account with your new account number. Your new account number can be found on your June billing statement. Here’s a quick review on using CCU Bill Pay: