How to Pay Your Columbia Gas of Kentucky Bill

Columbia Gas of Kentucky provides natural gas service to over 300,000 customers across the state. As a customer, you receive a monthly bill for your gas usage that must be paid on time to avoid late fees or potential service disruption. Columbia Gas offers a variety of payment options to make it quick and easy to pay your gas bill. This article will walk through the different ways you can pay your Columbia Gas of Kentucky bill.

Overview of Columbia Gas of Kentucky

Columbia Gas of Kentucky is a subsidiary of NiSource Inc. that provides natural gas to residences, businesses, and industries across the state of Kentucky. Areas served include Lexington, Louisville, Northern Kentucky, Ashland, and more.

As the natural gas utility provider for your area Columbia Gas is responsible for

• Operating and maintaining gas delivery pipelines and infrastructure
• Responding to gas leaks and emergencies
• Reading your meter and billing for usage
• Providing customer service

When you receive your monthly gas bill from Columbia Gas of Kentucky it’s for the gas your home or business has utilized that month as recorded by your gas meter.

Payment Options from Columbia Gas

Columbia Gas offers several ways to pay your gas bill conveniently including

• Online – Pay on the Columbia Gas website or through the mobile app
• By Phone – Call in a payment via automated phone system
• By Mail – Send a check or money order by mail
• In Person – Pay at an authorized payment location
• Auto Pay – Set up recurring bank draft payments

Let’s look at the details on each payment method.

Paying Your Columbia Gas Bill Online

The fastest and most convenient way to pay is online through the Columbia Gas website or mobile app. Below are the steps to pay online:

• Go to www.columbiagasky.com or use the Columbia Gas mobile app
• Select “Pay My Bill”
• Login to your account

Once logged in, you can:

• View your current balance
• See payment history
• Make a one-time payment by credit/debit card or e-check
• Set up recurring automatic payments

Online payments post instantly to your account. You’ll receive a confirmation email with your payment details. Paying online avoids late fees and keeps your gas on.

Paying Your Gas Bill by Phone

Columbia Gas offers a 24/7 automated phone payment system you can use to pay by phone.

To use the automated system:

• Call: 1-800-432-9345
• Select “Pay by Phone”
• Enter your Columbia Gas account number
• Follow prompts to make payment by debit/credit card

This automated phone system is available 24/7 for your convenience. Make sure to have your account number and card ready to complete phone payments.

Paying Your Gas Bill by Mail

You can also mail in a payment to Columbia Gas at the address below:

Columbia Gas of Kentucky
Payment Processing
PO Box 742523
Cincinnati, OH 45274

Mail a check or money order made payable to Columbia Gas of Kentucky. Include your account number on the payment. Allow 7-10 days for mail delivery and processing time.

Paying in Person

For in-person bill payment, Columbia Gas has over 1,000 authorized payment locations in Kentucky including Kroger, Walmart, and CheckFreePay locations.

To find a payment location near you:

• Go to www.columbiagasky.com
• Select “Payment Options”
• Click “Find Payment Location”
• Enter zip code

You can then pay by cash, check, or debit/credit card at one of the approved retail locations. Get a receipt as proof of payment.

Setting Up Auto Pay from Columbia Gas

For maximum convenience, enroll in AutoPay online at www.columbiagasky.com. This automatically pays your gas bill from your bank account each month.

To enroll in AutoPay:

• Login to your online Columbia Gas account
• Select AutoPay under “My Profile”
• Enter your bank account information
• Select a payment date

Your bill amount will then be deducted monthly on the date you specify. You’ll get an email notice before each auto payment. This prevents any late gas bills.

Columbia Gas Late Fees and Disconnection Policy

Columbia Gas bills are due by the due date listed on your statement to avoid penalties. Here’s what happens if you pay late:

• A 10% late fee is charged if payment is received after the due date
• A termination notice is sent if a bill is 30 days past due
• Gas service may be disconnected around 60 days past the original due date

Avoid fees and potential service interruptions by paying your Columbia Gas bill on time and in full each month. Contact Columbia Gas if you expect difficulty paying a bill.

Partnering With Columbia Gas for Smooth Service

Paying your monthly natural gas bill is part of being a Columbia Gas of Kentucky customer. Use the payment options like online, phone, mail, or in-person to pay on time. Sign up for AutoPay to make bill payment easy and automatic each month. Reach out to Columbia Gas with any payment questions at www.columbiagasky.com or 1-800-432-9345.