How to Pay Your Colorado Springs Utilities Bill Online

Paying your utilities bill on time every month is important to avoid late fees and service interruptions. Colorado Springs Utilities offers several convenient online and mobile options to pay your bill. In this article, we’ll explain the different ways you can pay your Colorado Springs Utilities bill online or through the mobile app.

Online Account Access

The easiest way to pay your Colorado Springs Utilities bill online is to set up an account on their website Here’s how to get started

• Go to www.csu.org and click on “Pay Bill” at the top of the page.

• This will take you to the payment portal where you can click on “Pay Bill Online” to access your account.

• If you don’t already have an online account, click on “New User” to set one up

• You’ll need your account number and an email address to create your online account. Your account number can be found on your monthly utility bill.

Once your online account is set up, you can:

• View your current balance and payment history
• Make a one-time payment
• Set up automatic monthly payments
• Update your payment method
• View and download PDFs of your monthly bills

The online portal offers a secure and convenient way to manage your Colorado Springs Utilities account. You can pay your bill at any time from your computer or mobile device.

Pay by Phone

In addition to the online portal, Colorado Springs Utilities offers a pay-by-phone option.

To make a payment over the phone:

• Call 1-800-238-5434
• Select option 1 for Spanish or stay on the line for English
• Enter your 10-digit account number
• Choose option 2 to make a payment
• Have your payment information ready (debit/credit card or bank account details)
• Follow the prompts to complete your payment

The automated phone system is available 24/7 so you can pay your bill whenever it’s convenient for you.

Pay in Person

If you prefer to pay your utility bill in person, there are several local options:

• At Colorado Springs Utilities’ downtown office located at 127 East Kiowa Street. Office hours are Monday-Friday, 8am-5pm.

• At the drive-thru kiosk located at 127 East Kiowa Street. The drive-thru is open 24 hours a day, 7 days a week.

• At the Citizens Service Center inside Colorado Springs City Hall, located at 30 South Nevada Avenue. Office hours are Monday-Friday, 8am-5pm.

• At any CheckFreePay® location in Colorado Springs. These are typically grocery stores and pharmacies. Bring your bill with you to have the barcode scanned.

• At any MoneyGram® location. You’ll need your account number to complete the payment.

When paying in person, be sure to bring your monthly bill with you to reference your 10-digit account number. Debit/credit cards and cash are accepted for in-person payments.

Pay Using the Mobile App

For on-the-go bill paying, download the Colorado Springs Utilities mobile app. You can find it by searching “CSU Mobile” in the App Store or Google Play.

With the CSU Mobile app you can:

• View your account balance
• Make a quick payment
• Check your payment history
• Monitor your usage
• Report outages

The mobile app makes it easy to pay your utility bill from anywhere at any time. After downloading the app, you’ll log in using your existing online account credentials.

Payment Options Overview

To recap your payment options:

• Online – Pay through your online account portal at www.csu.org

• Phone – Call 1-800-238-5434 to pay using the automated system

• In person – Pay at Colorado Springs Utilities office, drive-thru kiosk, CheckFreePay®, MoneyGram®, or City Hall

• Mobile app – Download CSU Mobile app and log in to pay

No matter which method you choose, be sure to have your 10-digit account number handy to complete the payment.

Payment Methods

Colorado Springs Utilities accepts several different payment methods:

• Credit/debit card – Visa, Mastercard, American Express, and Discover cards are accepted

• Bank account – Pay directly from your checking or savings account

• Cash – Accepted for in-person payments

• Check – Accepted for in-person and mailed payments

• Money order – Accepted for in-person and mailed payments

There are no fees for paying your Colorado Springs Utilities bill online, by phone, or through the mobile app. However, fees may apply for some in-person payment locations.

Payment Deadlines

Utility bills are due on the same date each month, which is printed on your bill. Payments received after the due date are considered late and will incur a penalty. Late fees are 1.5% of the unpaid balance.

To avoid late fees, make sure your payment is received by the due date printed on your bill. Online, phone, and mobile payments are typically credited to your account within 1-2 business days. Mailed payments take longer to process.

I recommend paying at least 3-5 days before the due date listed on your bill to ensure your payment is received on time. You can also sign up for email reminders through your online account portal to get alerts when your bill is ready and when a payment is due.

Account Lookup

If you need to look up your Colorado Springs Utilities account number or verify your account balance, there are a couple options:

• Go to www.csu.org and click on “My Account” to access your online account portal

• Call 1-800-238-5434 and select option 2 to access the automated phone system

• Download the CSU Mobile app and log in to your account

You will need to provide identifying information like your name, phone number, or address to pull up your account details through these methods.

When accessing your account online or through the automated phone system, you can also opt to receive your account number by text or email if you don’t have it readily available.

Managing Automatic Payments

Colorado Springs Utilities encourages customers to enroll in automatic payments to avoid late fees. With auto-pay, your monthly bill amount will be automatically deducted from your payment method on file each month on the due date.

To set up automatic payments:

• Log in to your online account portal
• Click on “My Profile”
• Select the “AutoPay” tab
• Choose your payment method and confirm your enrollment

You can cancel or change your auto-pay option at any time through your online account. Automatic payments offer a convenient way to pay your utility bill on time every month.

Assistance Programs

If you are having trouble paying your Colorado Springs Utilities bill, you may qualify for bill payment assistance. Some of the programs offered include:

• LEAP – Provides heating assistance for qualifying low-income households

• AMP – Offers monthly credits on electric bills for seniors and military veterans

• GAP – One-time assistance for customers facing financial hardship

Visit www.csu.org and click on “Assistance” or call 719-448-4800 to learn more about these programs. Applying as soon as you experience financial difficulty can help avoid service disruptions.

In Summary

• Keep your Colorado Springs Utilities account number handy to log in online or make a payment

• Set up automatic payments to avoid late fees

• Pay online, by phone, or use the mobile app for convenient payment options

• Pay at least 3-5 days before the due date to ensure on-time payment

• Ask about assistance programs if you are struggling to pay your utility bill

Paying your utilities bill doesn’t have to be a chore. Colorado Springs Utilities offers secure and user-friendly payment options to fit any schedule. Follow the tips in this guide to stay on top of your monthly utility payment.