How to Pay Your Collier County Public Utilities Bill Online

Paying your utilities bill is an essential monthly task for homeowners and renters in Collier County, Florida. The county offers a convenient online bill payment system that allows you to view your bill details and make a payment digitally in just a few minutes. This article provides a step-by-step guide for using the Collier County Public Utilities online payment portal to pay your water, sewer, irrigation, and solid waste services bill.

Why Pay Your Bill Online?

Paying your utilities bill online with Collier County Public Utilities has many advantages over mailing in a paper check or paying in person

• It’s fast and easy – the whole process takes less than 5 minutes. No need to write and mail a check or drive to a payment center.

• Pay anytime, anywhere – the online portal is accessible 24/7 from your computer or mobile device.

• Secure payment processing – the portal uses industry-standard encryption to protect your personal and payment information.

• View billing history – you can look up past bills and payment confirmation details

• Flexible payment options – pay by credit/debit card, electronic check, or digital wallet.

• Get email reminders – receive bill notices and reminders straight to your inbox before your due date.

• Go paperless – opt-in for email billing and reduce paper waste.

• Avoid late fees – paying online means never missing a payment deadline.

How to Pay Your Bill Online in 4 Easy Steps

Follow these simple steps to pay your Collier County utility bill online:

Step 1: Go to the Payment Portal Website

• Open your web browser and go to the Collier County Public Utilities online bill pay website.

• This is the official online payment portal managed by Collier County.

Step 2: Log In to Your Account

• Click “Pay Bill” on the top menu bar.

• You will be prompted to either log in to an existing account or search for your account.

• If you already have an online account, enter your username and password and click “Log In”.

• If you are a new user, click “Account Number” and input your 10-digit utility account number and 4-digit PIN code (printed on your paper bill).

Step 3: Select Payment Method

• On the payment page, check that the account number, service address, and current account balance are correct.

• Select your preferred payment method: credit/debit card, electronic check, or digital wallet such as Apple Pay or Google Pay.

• Enter your payment details including card number, expiration date, and security code.

• Double check that all information entered is accurate to avoid payment issues.

Step 4: Confirm and Submit Payment

• Verify all payment details and the amount to be paid on the order review page.

• Check the box to agree to the terms and conditions of using the payment portal.

• Click “Submit Payment” to complete the transaction.

• You will see a payment confirmation screen and receive a confirmation email shortly after.

Payment History and Account Management

After creating an online account, you have access to useful account management tools:

• View payment history – Look up past bills and payments for up to 2 years. Helpful for budgeting and taxes.

• Update account information – Change account mailing address, email, phone number, PIN code, paperless settings.

• Enroll in Autopay – Set up recurring automatic payments from your credit card, bank account, or digital wallet. Avoid late fees.

• Notify customer service – Report issues or ask questions directly through the portal.

Billing Cycles, Due Dates, and Late Fees

Understanding your utility billing cycle and due date is key to avoiding late fees and service disruptions:

• Bills are issued monthly on a cycle depending on your service location.

• Your due date is printed on each bill – usually around the 20th of the month.

• A late fee of 1.5% is applied to any unpaid balance after the due date.

• Accounts 30 days past due may have services suspended until the overdue amount is paid.

• Review your monthly bills closely and pay the total by the due date to stay current.

• Forgetting when your bill is due? Enroll in email billing to get convenient electronic notices.

Payment Support and Customer Service

If you have any trouble using the online bill payment portal or have questions about your Collier County utility services, contact customer support:

• Online – use the “Contact Us” form on the portal.

• Phone – call (239) 252-2380 during business hours 7:30am to 5:30pm on weekdays.

• In person – visit the Collier County Utilities Customer Service office at 3339 Tamiami Trail E, Naples, FL 34112. Monday to Friday 8am – 5pm.

Friendly and knowledgeable staff members are available to provide billing and payment assistance. Contact them if you notice any errors on your bill or account.

Convenient Online Bill Pay Is at Your Fingertips

Paying your utilities bill online using the Collier County Public Utilities portal is the ideal way for residents and businesses to easily manage this regular expense. Setting up an online account gives you access anytime to view balances, make secure payments, check history, and receive important notifications. Switch to paperless billing and auto-pay to maximize convenience. Keep your account current and avoid late charges – start using the online bill pay system today!