Paying Your College Park Power Bill: An Easy Guide

Paying your monthly College Park Power bill is a breeze thanks to the variety of convenient payment options offered by the city-owned utility company. College Park Power serves over 8,500 residential and commercial customers in College Park, GA and the surrounding Hartsfield-Jackson Atlanta International Airport area. Read on to learn all about the different ways you can pay your College Park Power bill each month.

Overview of College Park Power

College Park Power is a municipally-owned electric utility that is overseen by the City of College Park’s Public Works department The company was founded in 1904 and provides reliable and affordable electric service to the College Park community

College Park Power gets over 90% of its electricity from emission-free sources like nuclear, hydroelectric, and solar power. This makes it one of the greenest utility providers in Georgia. The company prides itself on providing excellent customer service and making bill payment easy for its customers.

Ways to Pay Your College Park Power Bill

College Park Power offers several convenient payment options to fit every customer’s needs

Pay Online

The easiest way to pay your bill is online through College Park Power’s customer portal. To pay online, you’ll first need to create an account on the portal. Once registered, you can securely pay your bill 24/7 using a bank account, credit card, or debit card.

Online payments are processed immediately, so you don’t have to worry about late fees if you pay on the due date. You can also set up autopay through the portal to have your bill paid automatically each month.

Pay by Phone

If you prefer to pay over the phone, College Park Power makes it easy to do so. Just call 404-669-3771 and follow the prompts to make a payment using your credit/debit card or checking account.

The automated phone payment system is available 24 hours a day, 7 days a week. This is a good option if you don’t have internet access or missed the online payment deadline.

Pay by Mail

To pay your bill by mail, simply send a check or money order along with your payment stub to:

College Park Power
P.O. Box 87137
College Park, GA 30337

Be sure to allow 5-7 business days for mailed payments to reach College Park Power and be processed. Payments must be received (not just postmarked) by the due date to avoid late fees.

Pay in Person

For those who prefer paying bills in person, College Park Power offers a few ways to do that:

• At College Park Power’s office at 1886 Harvard Ave in College Park during business hours (Monday-Friday, 8AM-5PM).

• At the drop box outside College Park Power’s office. Payments left in the drop box by 5PM on business days will be processed as if received that day.

• At College Park City Hall at 3667 Main St during business hours (Monday-Friday, 8AM-5PM).

Cash, checks, money orders, and credit/debit cards are accepted for in-person payments. This is a good option if you need same-day payment processing to avoid late fees.

Pay at Other Locations

In addition to City Hall and the College Park Power office, you can also pay your power bill at two other authorized payment locations:

• Blake Pharmacy at 4500 Feldwood Rd in College Park.

• College Corner at 4874 Veterans Pkwy in College Park.

Payments made at these locations must be in cash or check. Keep in mind that third-party locations have their own cut-off times for same-day payment processing.

Budget Billing

To make monthly power bills more predictable, College Park Power offers Budget Billing for residential customers. This plan averages your usage over 12 months to determine a fixed monthly payment amount.

At the end of each 12 month Budget Billing period, your account is reviewed and the monthly payment is adjusted up or down accordingly. Call 404-669-3759 to enroll in Budget Billing.

Financial Assistance Programs

If you are having trouble paying your power bill, College Park Power has programs that may be able to help, including:

• Payment arrangements – Set up a payment plan to pay past due balances over time.

• LIHEAP – Provides federal bill payment assistance for qualified low income households.

• Project SHARE – Offers private energy assistance funds through Salvation Army for some customers facing financial hardship.

Contact College Park Power’s customer service team at 404-669-3759 to learn more about assistance programs. Disconnection of service due to non-payment is an absolute last resort.

When to Pay Your Bill

College Park Power bills for electric service each month. Bills are mailed out around the 10th of the month and due by the 27th of the month.

If the 27th falls on a weekend or holiday, the payment deadline moves to the next business day. Late fees apply to payments received after the due date.

You can pay your bill anytime during the month, but for on-time payment, be sure it is received by the 27th. The fastest way to avoid late fees is paying online, which processes instantly 24/7.

Late Payments and Disconnection

If your bill is not paid by the due date, a 10% late fee will be applied to the outstanding balance. At 15 days past due, a disconnection notice is issued stating a disconnection date for non-payment.

If payment is not received before the disconnection date, electric service may be physically disconnected. Reconnection will require paying the past due amount in full along with a $75 reconnection fee.

To avoid fees and disruption of service, be sure to pay your bill in full by the 27th of each month. Communicate with College Park Power immediately if you anticipate difficulty paying on time. There are options to help avoid disconnection.

Account Management Resources

College Park Power offers a variety of resources to make managing your electric account easy:

• Online customer portal – View billing history, make payments, update account information, and more.

• Email/text alerts – Get outage notifications, payment confirmations, due date reminders, and account updates via text or email.

• Billing History – Download or print bills from the online portal or request statement copies by emailing [email protected].

• Energy usage analysis – See how your usage changes month-to-month and year-to-year through the usage graph in the online portal. This helps identify savings opportunities.

• Home Energy Advisor – Get a free home energy assessment and recommendations for efficiency upgrades to help reduce electric costs.

• Mobile app – Report outages, make payments, and view account info on-the-go with the MyUsage app (available for iOS and Android).

Take advantage of these resources to stay on top of your power usage and monthly bills!

Contacting Customer Service

College Park Power’s customer service team is available to assist customers Monday through Friday from 8:00AM to 5:00PM at 404-669-3759.

You can also email questions to [email protected] or start a live chat at www.collegeparkga.com during normal business hours.

Reach out to the friendly and knowledgeable customer service staff for help with payments, billing questions, outages, service requests, or any other electric account needs. College Park Power is committed to providing excellent service to the College Park community.

Why Choose College Park Power?

There are many good reasons for College Park residents and businesses to choose College Park Power, including:

• Reliable service – Award-winning electric reliability and quick outage response.

• Competitive rates – Electricity prices that are very competitive locally and statewide.

• Excellent customer service – Helpful local customer service representatives who know the community.

• Convenient payment options – Easy bill payment via phone, mail, online, mobile app, and authorized payment locations.

• Green power – Over 90% of electricity from clean, renewable sources.

• Community support – Revenue supports City of College Park services and infrastructure.

• Quick new service – Streamlined process for establishing electric service for new residents or businesses.

When you choose College Park Power for your home or business, you get the reliability and customer service you expect along with competitive rates and a commitment to sustainability. Paying your bill is simple and College Park Power’s staff is ready to help if you ever have questions or account issues. For quality electric service from a utility company that cares, choose College Park Power.