Coles-Moultrie Electric Cooperative (CMEC) offers several convenient payment options to cover your monthly electric bill. You can pay online, by phone, through the mail, automatic bank draft, budget billing, and in person at the co-op office.
Pay Online
The easiest way to pay your CMEC electric bill is to set up an online account through SmartHub. You can access SmartHub on the CMEC website or download the mobile app
With SmartHub, you can
- Check your current balance
- View billing history
- Make payments
- Set up recurring payments
- Go paperless
- Report outages
- Monitor usage
To pay online, you’ll need to create a SmartHub account using your CMEC account number and set up a payment method. Payments can be made directly from your bank account, credit card, or debit card.
SmartHub offers a fast, secure way to manage payments 24/7. You’ll receive email receipts for any online payments made.
Pay by Phone
CMEC members can pay their electric bill over the phone using E-Bill by Phone. To make a payment, call:
217-235-0341 or
Toll-Free 888-661-2632
The automated phone system will guide you through the process. You’ll need to enter your CMEC account number and billing details.
Payments can be made from your checking or savings account. You can also pay by Visa, Mastercard, or Discover debit or credit card.
E-Bill by Phone allows you to pay your bill anytime without needing to remember usernames or passwords for an online account.
Pay by Mail
If you prefer to mail in your payment each month, simply send your check or money order along with your payment stub to:
CMEC<br>
PO Box 709<br>
Shelbyville, IL 62565
Be sure to write your account number on the check or money order and include your payment stub to ensure proper crediting to your account. Allow 5-7 business days for mailed payments to be received and processed.
Pay at the Office
You can stop by the CMEC office in person Monday – Friday from 8:00 am to 4:30 pm to pay your bill. The office is located at:
CMEC Headquarters<br>
705 W. Lincoln Ave.<br>
Charleston, IL 61920
In-person payments can be made by cash, check, money order, or credit/debit card. You’ll receive a receipt at the time of payment. Paying at the office allows you to take care of your bill without waiting for the mail.
Bank Draft Payments
Signing up for bank draft payments through SmartHub is a convenient option to ensure your electric bill is paid on time each month.
With bank draft payments, the amount due is automatically deducted from your checking or savings account on the due date. As long as you have sufficient funds, you don’t have to remember to manually make the payment.
You can cancel bank draft payments at any time through SmartHub or by contacting CMEC. Be sure to allow 5 business days notice to stop a scheduled draft.
Budget Billing
For predictable monthly bills, CMEC offers Budget Billing. This program averages your electric usage over 12 months to calculate a fixed monthly payment amount.
With Budget Billing, your payment stays the same each month to help with budgeting. Your account is reviewed periodically and the budget amount may be adjusted to reflect changes in usage.
Contact CMEC to enroll in Budget Billing and even out seasonal highs and lows in your monthly electric bill.
Payment Assistance Programs
If you are struggling to pay your CMEC electric bill, payment assistance programs may be available:
-
LIHEAP – Provides home heating and cooling assistance for qualifying low income households. You can apply through your local LIHEAP agency.
-
Payment Arrangements – CMEC members experiencing financial hardship may set up a payment plan to spread balances over multiple months.
Be sure to contact CMEC right away if you anticipate difficulty paying your bill so they can discuss options to avoid disconnection.
Manage Your CMEC Account Online
Once you set up a SmartHub online account, you can conveniently:
- Check your balance
- View or print bills
- Make payments
- Set up bank draft payments
- Go paperless with e-bills
- Access payment history
- Monitor electric use
- Report outages
Managing your account online through SmartHub allows you to take care of your CMEC billing details anytime from your computer, phone, or tablet.
Contact Customer Support
If you have any questions about your electric bill, payment options, or account details, CMEC has a customer support team available:
Phone: 217-235-0341 or 888-661-2632
Email: [email protected]
Office Hours: Monday – Friday, 8:00 am – 4:30 pm
After Hours Outages: 217-234-7143
Be sure to have your CMEC account number handy when you contact the co-op for assistance. The member services team can help with billing questions, payment arrangements, setting up new service, and any other account needs.
Paying your CMEC electric bill can easily be handled online, by phone, by mail, or in person. With multiple payment methods, budget billing, and payment assistance, you have flexible options to meet your needs and preferences. Stay on top of your electric account through SmartHub and rest easy knowing your bill is paid each month.
Useful Information for Coles-Moultrie Electric Cooperative Customers DescriptionColes-Moultrie Electric Cooperative (CMEC) supplies electricity to homes and businesses in Illinois’s Coles and Moultrie counties. As a member-owned, not-for-profit company, they commit to reliable service, affordable cost, and community involvement. Phone Numbers
| Parent Company: | Touchstone Energy |
| Services : | Electric |
| Industry Groups : | Utilities |
| Service Area : | Illinois |