Staying on top of utility bills is a necessary annoyance for households and businesses alike. To modernize their payment process, the Coachella Valley Water District (CVWD) recently launched a new online billing and payment portal. Read on to learn how CVWD’s updated system can make managing your water bills easier than ever.
Introducing the New CVWD Online Payment Portal
Previously CVWD customers paid bills through an older system called Click2Gov. This has now been replaced by a more user-friendly portal powered by Paymentus.
Some highlights of the new online payment system include:
- Optimized for desktop and mobile devices
- Email and text notifications
- Review previous statements
- Pay multiple accounts at once
- Same autopay options
To access the portal, simply visit the link above and log in with your email and temporary password provided by CVWD. You’ll then be prompted to change your password for security.
Benefits of Paying CVWD Bills Online
Migrating bill payment online comes with numerous advantages for CVWD customers:
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Convenience: Pay 24/7 without visiting offices
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Mobile access: Manage bills easily via smartphone
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Payment tracking Review payment history and confirmations
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Time savings: Avoid mailing checks or waiting in line
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Environmental impact: Reduces paper waste and carbon emissions
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Budgeting: Keep close track of water usage and charges
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Security Portal uses industry-standard encryption
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Accessibility: Streamlined experience for all users
What Payment Options Are Available?
CVWD offers multiple payment options tailored to customer needs:
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Auto-pay: Set up recurring payments from bank account
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One-time e-check: Free direct bank account withdrawals
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Credit/debit card: Visa, MasterCard, Discover, American Express
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Cash: Pay in person at offices
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Check: Mail physical checks to PO box
When paying by credit card online, convenience fees apply. However, e-checks from bank accounts are processed free of charge.
Step-by-Step Guide to Paying Online
Ready to check out the new portal and pay your water bill online? Here is a quick walkthrough:
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Visit cvwd.org/billpay
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Enter your registered email and temporary password
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Create and confirm your new password
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Select whether to make a one-time payment or set up recurring
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Choose e-check or credit card and enter details
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Select account(s) to pay and enter amounts
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Review payment summary and submit
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Save confirmation email for your records
See? Just a few simple steps can complete your payment and update your account.
Tips for Smooth Online Bill Pay
To ensure paying your CVWD bills online is quick and hassle-free, keep these tips in mind:
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Save the payment portal web address for fast access
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Have your account number and last bill handy to log in
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Double check billing details before submitting
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Allow 2-3 days for e-check payments to process
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Review bank/CC statements to confirm transactions
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Contact CVWD for help with registration or payment issues
Modernizing Local Utilities with Digital Payments
As the world becomes increasingly paperless, municipal utilities like CVWD are wise to offer online billing and payment options. Digital portals give customers flexibility while optimizing efficiency for water districts.
CVWD’s upgraded online system checks all the boxes for convenience, security, and ease of use. By taking just a few minutes to pay your water bill online, you can save time and hassle each month. Simplify your finances while supporting your local water provider’s technology upgrades. It’s a win-win for the Coachella Valley!
Mail in Your Payment
Mail a check, money order, or cashier’s check drawn on a U.S. bank to the address below. Please include the payment stub from your monthly bill.
Coachella Valley Water District PO Box 5000 Coachella, CA 92236
You may pay your water bill at the Palm Desert Operations office or the Coachella office Monday – Friday, 8:00 a.m. to 4:00 p.m. Drop boxes are available 24/7 at both office entrances for your convenience.
Palm Desert Operations 75525 Hovley Lane East Palm Desert, CA 92211Get Directions
Coachella Office 51501 Tyler Street Coachella, CA 92236Get Directions
Coachella Valley Water District customers can make debit card or cash payments in the Walmart Customer Service department through two options:
- Walmart Pay – CVWD immediately receives payment. Walmart charges CVWD customers a $2.00 service fee for Walmart Pay.
- CheckFreePay – CVWD receives payment the next business day. Walmart charges CVWD customers a $1.50 service fee when using the CheckFreePay option.
The property address and 12-digit water utility account number is required when making payments at Walmart.
Policy to Avoid Discontinuation of Domestic Service for Nonpayment
Please click here to the view the policy. English, Spanish, Chinese, Vietnamese, Korean, Tagalog
Water services are billed monthly and are due and payable 15 days after billing date. The billing timeline is as follows:
| Day | Action |
|---|---|
| 1 | First Bill Mailed |
| 15 | Bill Due Date |
| 16 | Customer is Delinquent |
| 25 | 1.5% Late Charge Assessed |
| 30 | Second Bill Mailed with Past Due Balance and Fees |
| 40 | Past Due Notice Mailed; $25 Delinquency Fee Assessed |
| 45 | Second Bill is Due |
| 60 | Third Bill Mailed with Past Due Balance and Fees |
| 61 | Final Notice of Pending Shut-Off Mailed |
| 68 | Turn-Off Notice Phone Call to Customer (IVR) |
| 73 | Notice of Imminent Disconnection of Water Service sent to Service Address, if Required – $25 Fee Applies |
| 75 | Third Bill is Due |
| 76 | Service Terminated; Meter Locked Off; Restoration of Service Charge Due |
If you are having difficulty paying your bill, please call Customer Service at (760) 391-9600 to discuss payment arrangements to avoid disconnection of service.
If a delinquency occurs, a turn-off notice will be mailed to the service mailing address at least 10 days prior to turn off. A property owner who authorizes a tenant to be billed will also be mailed a courtesy turn-off notice. Once water service is disconnected for non-payment, Restoration of Service fees must be paid in addition to the total amount due. A security deposit may be required. Domestic Water Rates
The following payment options are available for your convenience:
- Pay using online account management
- Pay anytime with Visa, MasterCard, American Express, Discover, checking and savings accounts by calling us at (844) 309-5917 or (760) 391-9600
- Pay in person during normal business hours Monday – Friday 8:00 a.m. to 4:00 p.m. at one of our offices
- Leave check payments in one of our drop boxes at either the Palm Desert Operations office or the Coachella office
Returned checks or denied payments will be assessed a $25 service charge.
How to read your water bill – 8/10/2016
FAQ
What county is Coachella Valley Water District in?
How do I pay my water bill in California?
How do I pay my Coachella Valley Water District bills online?
Coachella Valley Water District customers can manage their accounts and pay bills online. With the payment system, you can: Helpful videos for online payments: Call us at (844) 309-5917 or (760) 391-9600 to pay by telephone. The telephone system is available 24/7.
How do I download apps for Coachella Valley Water District?
Open the Mac App Store to buy and download apps. CVWD is the official mobile app for Coachella Valley Water District. CVWD is the official mobile app for Coachella Valley Water District. Enjoy convenient access to news, events and emergency alerts; pay your bill and report water waste; view job listings and much more.
How do I contact Coachella Water Authority & sanitary district?
Address: 53462 Enterprise Way, Coachella, CA 92236 Phone: (760) 501-8100 Hours: 7:00am – 6:00pm, Monday – Thursday (Closed Every Friday) Requests made after 4:00pm are subject to an after-hour fee. The Coachella Water Authority and Sanitary District oversees the maintenance, operation and treatment of water distribution and wastewater collection.
What is the Coachella Valley Water District Rebate program?
Coachella Valley Water District’s (CVWD) rebate programs are designed to assist Golf Course customers who want to reduce their water usage. Apply for a rebate to increase water-use efficiency inside and outside your home or business. Landscape conversion rebates are $2 per square foot as of May 23, 2023.
What is the Coachella Valley Water District?
The Coachella Valley Water District is a public agency established in 1918 under provisions of the California Water Code. It was formerly known as the Coachella Valley County Water District until 1979 when it dropped ‘County’ from its name.
How reliable is the Coachella Valley’s water supply?
By all accounts, the Coachella Valley is in a relatively comfortable position when it comes to the reliability of its domestic water supply for the immediate future—even in the face of the serious drought challenges facing most of the state.