Paying your utility bill on time every month is an essential part of being a responsible homeowner or renter. For customers of the Clinton Utility Board (CUB) in Tennessee there are multiple options available for making a payment quickly and easily. In this comprehensive guide we’ll walk through the various methods for paying your CUB bill online, by phone, in person, or by mail.
Online CUB Bill Pay
Paying your CUB bill online is the fastest and most convenient way to ensure your payment gets credited to your account on time. The CUB website offers two main options for online bill payment:
CUB Customer Portal
The CUB Customer Portal allows you to securely log in to your account, review your current balance and payment history, and make a payment by credit/debit card or eCheck. Here’s how to pay your bill through the portal:
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Go to https //clintonutilitiesutilitynexuscom/make-a-payment and click “Login” at the top right.
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Enter your CUB account number and customer name.
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Review your account balance and select your payment amount.
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Choose whether to pay by credit/debit card or eCheck.
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Enter your card or bank account information and complete the payment.
It’s quick, easy, and allows you to view your up-to-date account details while making your payment.
CUB Website Bill Pay
You can also make a one-time CUB bill payment directly through the utility’s website at www.clintonub.com. Just look for the “Bill Pay” link at the top and follow these steps:
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Click the “Login to Bill Pay” button.
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If it’s your first time using the site, register for an account. Otherwise, log in.
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Select the CUB account you want to pay.
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Enter your payment details and submit.
This option allows payment by credit/debit card or check. There is a 2.25% convenience fee for card payments.
Pay CUB Bill By Phone
If you prefer to pay your CUB bill over the phone, call 1-888-703-9195. This automated payment line is available 24/7 and accepts Visa, Mastercard, Discover, or check payments. However, there is a 2.25% fee to pay by credit/debit card over the phone.
To make a check payment, you’ll need your bank account and routing numbers. To pay by card, have your credit card ready. In both cases, you’ll need your 10-digit CUB account number.
Pay in Person
You can pay your CUB bill in person at either the CUB office or at partner bank branches and payment kiosks around Clinton.
CUB Office
The main CUB office is located at 1001 N. Charles G. Seivers Blvd. in Clinton. You can drop off a check or money order payment here Monday-Friday from 8AM-5PM. There’s also a 24/7 drive-thru drop box (no cash!).
Payment Kiosks
CUB has payment kiosks located around Clinton for quick in-person bill payment. Kiosk locations include:
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CUB Office – 24/7, cash/check with no fee
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Norwood Marathon in Oliver Springs – 7AM-9PM, convenience fee may apply
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Fastop Market in Rocky Top – 6AM-11PM, convenience fee may apply
Partner Bank Branches
You can also pay your CUB bill at partner bank branches including One Bank (Oliver Springs), Southern Bank (Clinton), and Community Trust Bank (Clinton).
Pay CUB Bill By Mail
To pay your CUB bill by mail, simply send a check or money order made out to CUB along with your payment stub to:
Clinton Utilities Board
P.O. Box 269
Clinton, TN 37717
Be sure to allow 5-7 business days for your mailed payment to reach CUB and be processed. Write your CUB account number on the check or money order and include your payment stub to ensure proper crediting.
Helpful Tips for Paying Your CUB Bill
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Check your account balance online before making a payment to avoid late fees.
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Allow enough processing time – online and phone payments are fastest.
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Save time by enrolling in autopay or setting bill pay reminders.
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Consider going paperless – CUB offers secure online account access.
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Notify CUB if your phone, email, or banking info changes to prevent payment issues.
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If you’re having trouble paying, ask about budget billing or payment arrangements.
Paying your utility bill doesn’t have to be a hassle. With CUB’s various payment options – online, phone, in person, or mail – choosing the right method for your needs can help ensure on-time, stress-free bill payment every month. Follow this guide to pay your CUB bill promptly and conveniently.
Exceleron Customer Spotlight: Clinton Utilities Board, Dudley Fagan
FAQ
What is paying bills online?
Can I pay my Clinton utility bill online?
No, Clinton Utilities Board’s Customer Portal and Mobile App are the only official ways to pay your utility bill online. If you pay through a third party, the funds do not come directly to Clinton Utilities Board and can result in a late payment or disconnection.
Will payments update my Clinton Utilities Board Account balance?
Payments will immediately update your Clinton Utilities Board account balance. However, please allow up to 24 hours for your payment to post to your financial institution. A may be charged for this service. A confirmation email/text message will be sent upon payment completion.
What is the Clinton Utilities Board mobile app?
Clinton Utilities Board’s Mobile App enables you to manage your account right from your smart device, anywhere, anytime. The app is secure, easy to get and simple to use. All you need to do is scan the Mobile App QR code below and your device will display the Apple or Google Play app that was developed for your operating system.
What is the city of Clinton utility billing department?
Welcome The City of Clinton utility billing department’s goal is to assist our customers in any way necessary to provide you with the best service when it comes to utility billing. The city offers water, sewer, and garbage pick-up services to our residents. Bills are due on or before the 12th of each month.
How do I Pay my Cub Bill?
CUB offers 24 hour bill payment using Visa, MasterCard, Discover or check. To make your credit card or check payment by phone, please call 1-888-703-9195. Note: There is a 2.25% convenience fee for credit/debit card payments. Paying your bill in person has never been easier.