Paying your water bill to the Cleveland Division of Water is an important responsibility for residents and businesses in the Cleveland area. The Division of Water provides high-quality water services to over 1.5 million people, but they rely on customers to pay their water bills in a timely manner. This article will explain the different ways you can pay your Cleveland water bill, as well as provide tips for avoiding late fees and keeping your account in good standing.
Getting Started with the Cleveland Division of Water
The Cleveland Division of Water is part of the City of Cleveland’s Department of Public Utilities. They supply water to customers in Cleveland and surrounding areas. The Division of Water also handles billing collections and maintaining water infrastructure like pipes and treatment facilities.
When you set up water service with the Cleveland Division of Water, you are assigned an 8-digit account number This account number will be printed on your water bills and you will need it to make payments or access your account online Water bills in Cleveland are issued on a monthly basis.
Ways to Pay Your Water Bill
The Cleveland Division of Water offers several payment options to fit different needs and preferences:
Pay Online
The easiest way to pay your water bill is online through the Division of Water’s website. You can make secure online payments using your checking account, credit card, or debit card.
To pay online, go to clevelandwater.com and click on the “Pay My Bill” button. You will need your 8-digit account number and ZIP code. The online payment system allows you to view your balance, see past bills, and schedule future payments.
Online payments are fast, convenient, and you can get confirmation that your payment was received. You can also opt-in to paperless billing to receive bills electronically.
Pay by Phone
If you prefer to pay your bill over the phone, call (216) 664-3130 to use the Division of Water’s automated payment system. You will need to enter your account number, ZIP code, and payment details. The automated system is available 24/7 and you can use it to make one-time payments.
Pay by Mail
The traditional option is to mail your payment to the Division of Water office. Use the pre-printed return envelope that came with your paper bill. Send a check or money order —do not mail cash. Make sure payment is received before the due date to avoid late fees. Allow 7-10 days for mailed payments.
Pay in Person
You can pay your water bill in person at Cleveland City Hall located at 601 Lakeside Ave, Room 122. City Hall is open Monday through Friday, 8 AM to 5 PM. You will wait in line to make your payment at the cashier’s office. Bring your water bill or know your account number.
Pay at Third-Party Locations
For added convenience, the Cleveland Division of Water has partnered with local retailers to offer in-person payment. Bring your bill and visit:
- Marc’s stores
- Giant Eagle locations
- Walmart stores
- Advance Pay USA check cashing locations
A small convenience fee may be charged by these third parties when making an in-person payment.
Tips for Paying Your Water Bill on Time
Paying your water bill by the due date will help you avoid late payment fees and keep your account in good standing. Here are some tips:
- Mark your due date on your calendar so you remember when the bill is due each month
- Enroll in autopay or schedule payments in advance online
- Receive email or text alerts before your bill is due
- Pay a few days early to account for mailing time or processing delays
- Set up reminders on your phone when your bill is almost due
- Avoid missing payments – late fees start at 10% of your bill
If you are having difficulty paying your bill, contact the Division of Water as soon as possible. They have programs to help customers who qualify, such as the Homestead Discount for low-income seniors and the Affordability Program for low-income residents.
What to Do if You Have an Issue with Your Bill
If you think your water bill contains an error or you are disputing a charge, contact the Cleveland Division of Water right away to resolve the issue. You can call (216) 664-3130 or submit an inquiry through their website.
Some common bill issues include:
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Higher than expected water usage. This could indicate a leak which you may be eligible to have adjustments for.
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Service was disconnected but you received a bill for service afterwards.
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You were charged a late fee unfairly.
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You believe the meter read or calculations are inaccurate.
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You did not receive a bill or your bill seems lost.
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You were charged for someone else’s water service.
The Division of Water will investigate disputed bills and remove invalid charges when appropriate. Provide as much detail as possible about your issue. Some billing errors may require an in-person meter inspection.
Avoid Water Service Shut Off with Proper Payment
The Cleveland Division of Water warns customers with past-due accounts that water service will be disconnected if the bill is not paid. This usually occurs after bills are 60-90 days overdue.
Shut offs can be avoided by:
- Paying the past-due amount immediately
- Entering into a payment plan for overdue bills
- Applying for financial assistance programs
If your service is disconnected, a $70 fee is charged for reconnection once the past due amount is paid. Shut offs can seriously disrupt lives and businesses, so stay on top of your water bill payments.
Having access to clean and reliable drinking water is something we often take for granted. But providing water service in a major city like Cleveland takes substantial infrastructure and resources. It’s our responsibility as customers to pay our water bills fully and on time.
With the variety of payment options offered by the Cleveland Division of Water, it’s easier than ever to pay your bill. Pay online, by phone, by mail or in person. If you have any billing issues or disputes, promptly contact the Division of Water. Avoid late fees and service shut offs by carefully managing your water account. Together we can keep our essential water services flowing.
Cleveland Division of Water facing continued customer service complaints
FAQ
How do I pay my Cleveland Water Department bill without signing in?
What is the phone number for Cleveland County water bill payment?
Who is in charge of Cleveland Water Department?
How do I find my Cleveland Water account number?
How do I pay my Cleveland water water bill online?
Thank you for using Cleveland Water’s online EZ-Pay system. This service allows you to make a one-time payment by credit or debit card, or a bank account. For additional access to your water account and more payment options, consider creating an account at my.clevelandwater.com. Where is my account number?
What is Cleveland Water Department?
A facility operated by the Cleveland Water Division that provides drinking water to the city of Westlake, Ohio. The Bedford Water Department provides clean and safe drinking water to Bedford, Ohio residents through three wells and three treatment systems. Looking for Cleveland Water Department billing, payments & services?
What services does Cleveland water offer?
Cleveland Water offers online bill pay, automatic payments, and water usage monitoring services. Information about water-related services in Cleveland, Ohio, including water quality reports, payment options, and water conservation tips. Contact information for the Customer Care Center and Call Center, along with their hours of operation.
What does Cleveland water stand for?
The City of Cleveland Division of Water (Cleveland Water) provides drinking water service to 1.4 million residential, commercial, and industrial customers in 80 communities across six counties in Greater Cleveland. We are the largest supplier of drinking water in the State of Ohio and the tenth-largest municipal water service in the United States.
Who provides water services to Cleveland Heights OH?
Provides water services to Cleveland Heights, Ohio, and serves as an emergency water backup for other cities. A facility operated by the Cleveland Water Division that provides drinking water to the city of Westlake, Ohio.
Who is Cleveland water?
Cleveland Water is a public utility that provides water supply, leak repair, and customer service to 1.4 million customers in Northeast Ohio. The company is committed to providing courteous, quality, and timely service, as well as ensuring customers have access to a reliable supply of safe, great-tasting water.