Paying your Cleco utility bill over the phone is a quick and convenient option. Here is a step-by-step guide to paying your Cleco bill by phone, along with the number to call and payment information.
Cleco’s Bill Pay Phone Number
To pay your Cleco bill by phone, call 1-800-622-6537. This is Cleco’s customer service and automated bill pay line.
Cleco representatives are available to take your payment from 7am to 7pm CT, Monday through Friday. Outside these hours, you can use the automated system.
Be sure to have your Cleco account number handy when you call This can be found on your monthly bill statement.
Steps to Pay Your Cleco Bill by Phone
Follow these simple steps to pay your Cleco bill over the phone:
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Call 1-800-622-6537.
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Select your language preference when prompted
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Select option 3 for “Payment Inquiries.”
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Enter your 10-digit Cleco account number when asked.
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Select option 1 to make a one-time payment
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Enter the payment amount when prompted. Press # after entering.
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Select your payment method:
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Press 1 for credit/debit card. Provide card details.
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Press 2 for checking/savings account. Provide routing and account numbers.
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Press 3 to pay with a stored payment method already on file.
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Listen to the payment summary and confirm details.
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Receive your payment confirmation number.
The automated phone system is user-friendly and guides you through each step. The whole process takes just a few minutes.
Payment Methods Accepted Over the Phone
Cleco offers several payment options for phone payments:
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Credit/Debit Card – Visa, MasterCard, Discover, American Express. Convenience fees apply.
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Checking/Savings Account – Free direct bank account payments.
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Stored Payment Method – Use a payment method you already have on file with Cleco.
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AutoPay – Set up recurring automatic payments from your preferred method.
Select the option that works best for you. Credit cards offer instant payments, while bank account transfers take 2-3 days to process.
Receive a Payment Confirmation Number
When you pay your Cleco bill by phone, be sure to write down the confirmation number provided at the end. This serves as your receipt.
Save your confirmation numbers to help track payments and verify billing details later if needed.
The confirmation number contains important payment info, including the date paid, amount, and account number.
Check Your Account Balance Before Calling
Before calling to pay your bill, log into your online Cleco account or check your latest statement to see your current balance due.
This way, you’ll know the amount owed and can make the full payment to avoid late fees. Partial payments may still incur penalties.
Having your balance amount handy makes the phone payment process faster too.
Set Up Recurring AutoPay for Hands-Free Payments
For maximum convenience, enroll in AutoPay to have your Cleco bill paid automatically each month.
With AutoPay, your payment is made on time without you having to do anything. Avoid late fees and free yourself from manual payments.
To start AutoPay, call 1-800-622-6537 and speak to a representative. Provide your preferred payment method and details.
Pay by Phone to Avoid Late Fees
Paying your Cleco bill by the due date is important to avoid late payment penalties. Phone payments post instantly when you use credit/debit cards.
Calling to pay gives you flexibility to take care of your bill from anywhere, even after office hours. You have until the due date to pay by phone penalty-free.
Set payment reminders and consider AutoPay to prevent missing payments and fees. Use Cleco’s bill pay line to pay on time, every time.
Contact Cleco Customer Service with Any Questions
If you have any questions or issues paying your Cleco bill by phone, don’t hesitate to call 1-800-622-6537 and speak with a customer service representative.
Agents are happy to assist with payments, address account inquiries, update contact information, and more.
You can also visit one of Cleco’s local customer service offices in person for help. Contact Cleco for peace of mind managing your account.
Conveniently Manage Your Cleco Account by Phone
Cleco makes it easy to take care of your utility bill over the phone. Call anytime to make secure payments, check your balance, set up AutoPay, update details, and get assistance.
Paying by phone is fast, straightforward, and avoids late fees. Use Cleco’s toll-free bill pay line to conveniently manage your account by phone.
Personal Information First Name Last Name Company (if applicable) Contact Phone Number Cell Number Email Address
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Service Address Street Address Subdivision (if applicable) City State Zip Code Last 4 Digits of SSN
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Cleco mobile app aims to help customers monitor usage and billing
FAQ
Can I pay my Cleco bill by phone?
What is the phone number to Cleco?
What is the grace period for Cleco?
How do I contact Clevo?
How do I pay my Cleco utility bill?
As a possible option, Cleco’s one-time electronic payment service, KUBRA, is available for customers to pay their Cleco utility bill by credit card, debit card or debiting their bank account, or customers may choose to pay by phone by calling 1-888-909-4639.
Does Cleco have a my account?
You will gain access to your current and historical bills, system messages, payment profiles, recurring payment management and have the ability to make payments to your Cleco account. Customers without a MyAccount can take advantage of Cleco’s one-time payment feature for a small convenience fee.
How do I report a delinquent payment to Cleco?
If a customer’s account is delinquent, and a payment is made at an authorized payment center, the customer should call Cleco customer service at 1-800-622-6537 to report the payment. Pay on your bill automatically every month by enrolling in the Automatic Payment Plan. Sign into your MyAccount, click “Billing,” then “Automatic Payment Plan.”
How do I contact Cleco customer service?
If you cannot sign in or register after downloading the app, please contact our call center at (800) 622-6537. Cleco customer service representatives are available Monday through Friday from 7 a.m. to 7 p.m. You may also visit a Cleco customer service office. What are some of the features offered with MyAccount? View and pay your bill.
How long does Cleco take to process a payment?
Please allow one to two business days for processing. If a customer’s account is delinquent, and a payment is made at an authorized payment center, the customer should call Cleco customer service at 1-800-622-6537 to report the payment. Pay on your bill automatically every month by enrolling in the Automatic Payment Plan.
Where can I pay Cleco?
Pay in person at a Cleco customer service office or authorized payment location. Visit www.cleco.com/paymentlocations for a list of payment locations with addresses. *Processing fees may apply. Where are your customer service offices located & what are the hours?