Paying your utilities bill each month is a necessity, but it doesn’t have to be a chore. Clarksville Gas and Water offers multiple options to make paying your bill quick easy and convenient. Read on to learn about the various methods available for Clarksville Gas and Water bill pay.
Online Account Access
The most popular way to pay your Clarksville Gas and Water bill is online through their customer portal. To create an online account, visit https //billing.clarksvillegw.com/iwr/user/login.seam and click “Sign Up” in the upper right corner.
You’ll need to provide your account number, email address, billing zip code and the last 4 digits of the account holder’s Social Security number. Once your account is created, you’ll have instant access to view and pay your bill, see payment history, monitor water usage and more.
The online bill pay system accepts Visa, Mastercard, Discover and E-Check payments. There is a small fee for credit/debit transactions, but E-Check payments from your bank account are free.
Automated Phone Payments
For those who prefer paying bills over the phone, Clarksville Gas and Water offers an automated Utility Billing Line at 931-645-7400 or toll free at 888-800-4020 Call anytime 24/7 and follow the prompts to enter your account number and credit card information to make a payment.
Phone payments do have a slight convenience fee, so this method is best for infrequent bill paying when you need the convenience.
Pay by Text
A really cool option offered is Pay by Text. This allows you to receive a text message each month with your account balance and due date. Reply back “OK” to pay right from your mobile phone.
First, you must register your account to enable Pay by Text. Do this by logging into your online account and selecting the “Pay by Text” option. Provide your mobile number to receive the registration text and follow prompts.
Kiosk Payment Sites
For those who prefer paying in person with cash or don’t have a bank account, Clarksville Gas and Water has 7 “Pay Site” kiosk locations around the city. These accept cash, checks, and debit/credit cards.
Kiosks are available 24/7 at convenience stores and CGW offices. They offer a user-friendly touch screen to guide you through bill payment in English or Spanish. Your account posts instantly when paying at a kiosk.
Sending your utility payment by mail is still an option too. Each monthly bill includes a return payment envelope. Just place your check or money order in the envelope with the payment stub and drop in any mailbox.
Keep in mind payments are not applied until received, so allow 5-7 days for delivery time.
Authorized Collection Agents
There are several banks in Clarksville authorized to accept CGW payments in person. These include all Legends Bank branches. Payments must be made in full before the due date with your bill stub.
Customer Service Centers
Clarksville Gas and Water has two Customer Service Centers you can visit in person Monday-Friday from 8am-4:30pm. Both locations have a drive-thru window for convenience. You can pay by cash, check or credit card when you visit.
The centers are located at:
- 111 Cunningham Lane
- 2215 Madison Street
Payment Convenience Fees
One important note is that as of February 2024, Clarksville Gas and Water applies a small convenience fee for credit/debit card payments. This fee is 2% when paying in person, over the phone or at a kiosk. For online payments, the fee is 3% of the transaction amount.
There are still no fees to pay by cash, check or money order. The convenience fees offset direct costs of electronic transactions while keeping rates low.
When to Pay Your Bill
Bills are issued monthly and the due date is shown on your statement. It’s typically around the 10th of each month. Payments received after the due date incur a penalty, so pay on time to avoid extra fees.
If your address is outside the Clarksville city limits, your due date may fall around the 20th of each month instead. Check your specific bill for the due date.
Budget Billing
For customers wanting to spread energy costs evenly throughout the year, Clarksville Gas and Water offers Budget Billing. This takes your average annual usage and divides it into even monthly payments.
Request to enroll in Budget Billing each April, May or June by calling the utility office. This can help avoid seasonal spikes in your energy bills.
Payment Troubles or Questions
If you’re having difficulty paying your bill, Clarksville Gas and Water has representatives ready to help. Call 931-645-7400 or visit a Customer Service Center to discuss bill pay concerns and possible payment plan options.
Don’t let an overdue bill become overwhelming. Contact them right away if you anticipate having trouble paying on time in full. They’ll work to find a solution that prevents service disruption.
Convenient Payment Is a Click or Call Away
As you can see, Clarksville Gas and Water offers numerous ways to pay your utility bill that fit any schedule or payment preference. Pay online, by phone, in person or by mail – whatever works best for you!
Managing your utility expenses is hassle-free thanks to all the bill pay choices. Whether you need to view payment history, monitor usage or simply make a quick one-time payment, they make it fast and convenient.
So try out some of the options above and see which Clarksville Gas and Water bill pay method becomes your go-to favorite!
Clarksville Gas and Water offers a variety of bill payment options for customers to conveniently pay their bill, day or night.
NEW! Effective April 1, 2024, the night deposit payment drop box located at 2215 Madison St. will be permanently taken out of service. Instead, customers may use the newly added 24-hour Kiosk payment machine for utility bill payment at any hour.
Kiosk payment machines offer a user-friendly touch screen in English or Spanish for cash, check, debit and credit card payments. Gas & Water users will need their full account number and a payment method to get started.
Payment transactions post in real-time and confirmation receipts are printed. The “FastPass” payment option offers a printed barcode receipt for quick payment at your next Kiosk visit. Kiosk machines do not accept coins or dispense change.
IMPORTANT! Beginning February 1, 2024, an electronic payment provider fee will be applied to credit and debit card payments for Gas & Water utility charges. Credit and debit card payments made in our office, with a Customer Service Representative or at a kiosk, the fee is 2% of the amount of the payment. If paid online or by the automated phone system, the fee is 3% of the payment amount or $1.75 minimum. There is still NO FEE to pay by cash, check or money order.
Save money by reducing check costs and postage and never worry about mailing that check again by signing up for Automatic Bank Draft. Bills are drafted on the due date printed on your bill. Call 931-645-7400 or toll free 888-800-4020. You can also stop by one of our convenient customer service centers with a voided check to sign up!
Pay by Text is a cost-free service that delivers registered customers a brief monthly text alert with the bill amount and due date. If a payment method is stored on the account, simply respond with “OK” to pay instantly. If no payment method is stored, then select the invoice web link in the text message to access a secure online billing portal to process payment. A confirmation payment receipt text message will follow.
Register for Pay by Text
- Log In to your Gas and Water WebConnect account, “Access My Account” shown below, and select, “Make Payment.”
- Select the “Home” button or “My Account” at the top right of the screen.
- Select “Pay by Text” and simply follow the instructions.
- Be sure to wait for the Registration Text Message on your cell phone to verify and complete.
Once registration is verified, monthly bill text alerts will be automatically delivered from “741-21” and begin with the next bill. Standard data fees and text messaging rates may apply based on individual mobile phone plans.
The Utility Billing Line allows customers to take care of transactions associated with their utility account 24 hours a day by phone. All you need is your account number and Visa, Mastercard or Discover credit card for payment, then access the system by dialing 931-645-7400 or toll free 888-800-4020 to:
- Make a payment by credit card
- Access account information
- Access payment or billing history
- Request fax receipts
IMPORTANT! Beginning February 1, 2024, an electronic payment provider fee will be applied to credit and debit card payments for Gas & Water utility charges. Credit and debit card payments made in our office, with a Customer Service Representative or at a kiosk, the fee is 2% of the amount of the payment. If paid online or by the automated phone system, the fee is 3% of the payment amount or $1.75 minimum. There is still NO FEE to pay by cash, check or money order.
Create an online account. You will need your account number, billing zip code and the last four digits of the account holders social security number. Online account management allows you to:
- Access billing, payment and account information
- Manage multiple accounts
- Sign up for E-billing (electronic bill delivery)
- Make payments 24 hours a day
Pay your bill online without establishing a user account or login. You will need your account number, service address and payment information detail. Payment methods accepted:
IMPORTANT! Beginning February 1, 2024, an electronic payment provider fee will be applied to credit and debit card payments for Gas & Water utility charges. Credit and debit card payments made in our office, with a Customer Service Representative or at a kiosk, the fee is 2% of the amount of the payment. If paid online or by the automated phone system, the fee is 3% of the payment amount or $1.75 minimum. There is still NO FEE to pay by cash, check or money order.
Gas and Water includes a return envelope with your monthly bill. Place the top portion of your bill and your check or money order in the envelope, ensuring our address appears in the window, add a stamp and drop it in the mail.
Please note that utility accounts are not considered paid until Gas and Water has received the payment.
A Customer Service Representative (CSR) is available Monday through Friday, 8 a.m. to 4:30 p.m., except for weekends and holidays, to assist you with your service needs even when you don’t have your account number available. You may also speak to a CSR to make a payment by phone with your Visa, Mastercard or Discover credit card. Call 931-645-7400 or toll free 888-800-4020 to speak to a representative today!
IMPORTANT! Beginning February 1, 2024, an electronic payment provider fee will be applied to credit and debit card payments for Gas & Water utility charges. Credit and debit card payments made in our office, with a Customer Service Representative or at a kiosk, the fee is 2% of the amount of the payment. If paid online or by the automated phone system, the fee is 3% of the payment amount or $1.75 minimum. There is still NO FEE to pay by cash, check or money order.
Customers may visit one of our two full-service customer service centers with drive through window service and night deposit availability.
- North Clarksville City Services Center 111 Cunningham Lane Clarksville, TN 37042
- South Service Center 2215 Madison Street Clarksville, TN 37043
Service center hours are 8 a.m. to 4:30 p.m., Monday through Friday, except for weekends and holidays.
Clarksville Gas & Water Bill Explained
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