Paying your monthly electric bill to Clarke-Washington EMC is quick and easy when you use one of their convenient payment options As a member-owned electric cooperative serving parts of Alabama, Clarke-Washington offers several ways to pay your power bill including online, by phone, in person and more.
This guide covers everything Clarke-Washington members need to know about paying electric bills, including:
- Payment options available
- Setting up recurring payments
- Understanding your electric bill
- Avoiding late fees
- Getting payment assistance
- FAQs about bill pay
Read on to learn how to pay your Clarke-Washington EMC power bill on time every month.
Payment Options from Clarke-Washington EMC
Clarke-Washington EMC offers flexibility when it comes to paying your electric bill. Choose the payment method that fits your needs
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Online – Pay through SmartHub or the bill pay portal on cwemc.com. You can pay as a guest or by setting up an online account.
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Phone – Call the automated pay-by-phone number at 1-855-356-6358. Have your account number ready.
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Mobile app – Download the CWEMC app for Apple or Android devices to pay on the go.
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By mail – Send a check or money order with your bill stub to P.O. Box 398 Jackson, AL 36545.
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In person – Visit either office in Jackson or Chatom during business hours.
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Drive-thru – Drop off payment via drive-thru lanes at both office locations.
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Retail pay – Scan your bill barcode to pay at participating retailers.
Review all payment options to choose the best method for your needs each month.
Set Up Recurring Payments for Convenience
For guaranteed on-time payment every month, enroll in recurring payments through SmartHub. This securely pulls your power bill amount from the payment method you specify on the due date.
With autopay, you avoid late fees, service interruptions, and trips to the office. Login to SmartHub or contact Clarke-Washington EMC to get set up.
Understanding Your Electric Bill
Clarke-Washington electric bills consist of:
- Account number and member information
- Billing date, due date, and meter read dates
- Electricity usage in kWh
- Base charge
- Current and previous electric charges
- Account balance and amount due
Look for your total amount due and due date at the top right so you pay on time. Contact member services if you have bill questions.
Avoid Late Fees and Disconnection
Electric bills from Clarke-Washington EMC are due within 25 days of the billing date. A 5% late fee applies to unpaid balances after the due date.
To avoid fees:
- Mark your bill due date on your calendar
- Enroll in autopay or schedule one-time payments
- Call immediately if you need a payment extension
Accounts 30+ days past due risk disconnection. This involves a $75 fee to restore service, so keeping your account current is essential.
Payment Assistance Programs
If you’re struggling to pay your electric bill, Clarke-Washington EMC has programs that can help including:
- Payment arrangements to pay past due balances over time
- Matching Salvation Army assistance when funds are available
- Special hardship provisions for those in need
Contact Clarke-Washington as soon as possible if you need assistance paying your electric bill. Let them know your situation so they can offer solutions.
Frequently Asked Questions About Paying Electric Bills
What payment options do you offer?
We offer online, phone, mobile app, mail, drive-thru, in person, and retail payments. Choose the option that works best for you.
Is there a fee to pay online or through the app?
No, we do not charge fees for electronic payments made directly to Clarke-Washington.
When will a mailed payment post to my account?
Allow 5-7 business days for mailed payments to process. Pay online for instant credit.
Can I pay without my statement handy?
Yes, you can pay as a guest through SmartHub without logging in if you have your account number.
What do I do if I lost power due to non-payment?
Contact us immediately to discuss a payment plan so we can restore your electric service.
What if I can’t pay my bill in full?
Let us know if you need assistance. We have programs to help qualified members catch up on past due balances.
How can I reduce my power bills?
Check our website for tips on conserving energy and sign up for usage alerts through SmartHub.
Paying your Clarke-Washington EMC electric bill by the due date is simple when you use their convenient online, phone, or app payment options. Contact member services if you have questions or need assistance with your power bill.
