Living in the city of Wylie Texas means relying on city-provided utilities like water sewer, and trash pickup. As a resident, you receive monthly bills for these services that must be paid on time to avoid disruption. This guide will outline the various ways to pay your City of Wylie utility bill conveniently and on schedule.
Online Payments
The easiest way to pay your Wylie utility bill is online through the city’s WaterSmart customer portal This online dashboard allows you to
- View current and past bills
- Monitor daily water usage
- Create usage alerts
- Receive notifications for leaks, high usage etc.
- Pay bills via credit card or e-check
To start paying online, visit WylieTexas.WaterSmart.com and create an account using your zip code and account number. The portal is accessible 24/7 through desktop, smartphone and tablet.
Online payments are processed immediately, saving you the time and hassle of mailing checks or visiting City Hall.
Pay by Phone
Call the City of Wylie Utility Billing office at 972-516-6100 and select the pay by phone option. You can make one-time payments over the phone using a credit card, debit card or electronic check.
Phone payments are accepted Monday-Friday from 8am-5pm, except on city holidays This is a convenient way to pay if you don’t have time to log in and submit an online payment.
Pay by Mail
You can still mail in a physical check or money order if you prefer. Here’s how to pay by mail:
- Make checks/money orders payable to “City of Wylie”
- Write your water account number on the payment
- Mail with the remittance stub from your bill to:
City of Wylie
PO Box 660521
Dallas, TX 75266-0521
Allow 5-7 business days for mailed payments to reach the city and get credited to your account. Do not mail cash – checks or money orders only.
Pay In-Person
To pay your utility bill in-person, visit the Wylie Municipal Complex Utility Billing Office at 300 Country Club Rd, Building 100, 1st Floor. The office is open Monday-Friday from 8am-5pm, excluding holidays.
You can pay using cash, check, money order, or credit/debit card. Make sure to bring your paper bill or know your account number when paying in-person.
Recurring Auto-Pay
For hassle-free bill payment, enroll in auto-pay through the city’s WaterSmart portal or Direct Payment Plan. This automatically deducts the amount due from your bank account each month.
With auto-pay, you don’t have to remember to log in and manually submit payment by the due date. Your bill is paid on time automatically to avoid any late fees.
Payment Drop Box
There is a 24-hour payment drop box located outside the Wylie Municipal Complex. Place your check or money order in the drop box before 8am for it to be credited as the previous day’s payment.
The drop box allows you to pay at any time without having to enter the building. Payments left in the overnight drop will be processed the next business day.
Financial Assistance
If you are having difficulty paying your Wylie utility bill, the city offers assistance programs:
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Payment arrangements – Set up a payment plan to pay past due balances over time while keeping service active.
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Payment extensions – Request a due date extension if you cannot pay by the cutoff date.
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Bill discounts – Low-income customers may qualify for a discounted utility rate and fee waivers. You must meet income eligibility criteria and apply for this discount program.
Contact the Utility Billing office at 972-516-6100 to discuss bill assistance options if you anticipate having trouble paying your monthly charges in full and on time.
Avoid Late Fees
Wylie utility bills are due by the 5th of each month. Any unpaid balance remaining after the 5th is assessed a 5% late penalty. Pay on time to avoid accumulating costly late fees every month.
Set up automatic payments or calendar reminders for the monthly due date to prevent forgetting and becoming past due. Late fees are not waived due to failure to receive a bill or not checking your mail – customers are responsible for timely payment whether or not a statement is received.
Payment Notices and Collections
If your account remains unpaid after the due date, the City of Wylie will mail late notices demanding payment. After multiple ignored notices, the account may be forwarded to a collections agency and additional fees assessed.
To avoid collections, resolve overdue balances right away if you receive late notices. Contact the Utility Billing office to set up payment plans or apply for bill assistance programs. Delinquent balances can negatively impact your credit rating if sent to collections.
Service Disconnection
Failure to pay utility bills after multiple late notices will result in water service disconnection. Your account must be paid in full including late fees and disconnect/reconnect charges to restore service after shutoff.
Disconnection only occurs after the due process of mailing late notices and attempts to contact the customer. Avoid the inconvenience of shutoffs by paying on time or communicating immediately if you anticipate difficulty making a payment.
Payment Assistance for Seniors
Senior citizens who need help remembering to pay utility bills on time can enroll in the city’s Third Party Notification program. This allows you to designate a relative, friend, or caregiver to be copied on past due notices.
While third parties are not responsible for payment, they can remind seniors of deadlines and assist in handling bills. Contact the Utility Billing office to establish third party notification.
Account Management
Customers can manage utility accounts through the WaterSmart online portal or by calling 972-516-6100. Use these options to:
- Check account balances
- Make one-time payments
- Set up recurring payments
- Update contact information
- View past statements
- Monitor water usage
- Report service issues
Accessing your account online or by phone ensures you have 24/7 self-service access for routine tasks like checking a balance or submitting a payment anytime.
Summary
- Pay Wylie utility bills online, by phone, mail, or in-person
- Avoid late fees by enrolling in auto-pay or payment reminders
- Seek financial assistance if you anticipate difficulty paying on time
- Respond immediately to late notices to prevent disconnection
- Seniors can enroll in third party notification for payment help
- Manage accounts easily through WaterSmart portal or calling Utility Billing
Paying your City of Wylie utility bill is quick and easy using the available payment methods. Use the WaterSmart portal to monitor usage, view bills, and pay online 24/7. Seek assistance early if you struggle making payments to maintain uninterrupted service.
