How to Pay Your Utility Bill Online in Winter Haven, FL

Paying your monthly utility bill to the City of Winter Haven is fast and easy when you use their online payment system. The city offers a user-friendly website where you can review your balance, see payment history, set up auto-pay and more. Read on to learn how online utility bill pay works in Winter Haven, FL.

Creating an Online Account

To get started with online utility bill pay in Winter Haven, you’ll first need to register for an account on the city’s website. Go to www.mywinterhaven.com/384/Pay-a-Utility-Bill and click “Pay Bill” to begin.

You’ll enter some basic contact information to create your login credentials. Be sure to make a note of your username and password for future reference

Logging In to Your Account

Once registered, you can log into your online utility account anytime to review your bill and make a payment. Have your username and password ready when you visit the website.

If you ever forget your login info, you can use the “Forgot username/password” links on the website to recover your credentials. Or contact customer service for assistance retrieving your account information.

Viewing Your Bill

When you log into your City of Winter Haven utility account, you’ll be able to view your current balance and see a breakdown of charges. This lets you verify that the amounts look accurate before making a payment.

You can also view PDF versions of your most recent utility bills. This makes it easy to pull up an old bill if you ever need to reference it.

Making a One-Time Payment

The fastest way to pay your utility bill through the City of Winter Haven website is with a one-time online payment. You can pay by Visa, Mastercard, Discover or American Express credit/debit card.

Just enter your card details and the amount to pay, then submit the payment You’ll receive a confirmation email with details of the transaction

One-time online payments let you securely pay your bill immediately whenever it’s convenient for you

Setting Up Auto-Pay

For hassle-free utility bill payments, consider enrolling in auto-pay through the City of Winter Haven. This authorizes recurring payments from your credit card or bank account each month.

To enroll, just log into your account and navigate to the auto-pay page. Select your preferred payment method and desired date each month to pay your bill.

Once set up, your bill will be paid automatically on the date you specified so you don’t have to manually make payments each month.

Paying from a Bank Account

If you’d rather not use a credit card, you can also pay your Winter Haven utility bill directly from your checking or savings account.

On the payment screen, select the option to pay from a bank account. You’ll enter your account number, routing number, and payment amount. Payments are typically withdrawn within 1-2 business days.

Bank account payments are free and secure. Just make sure you have sufficient funds available on the day the payment will be withdrawn.

Viewing Payment History

Your online account stores your Winter Haven utility payment history for the previous 18 months. You can view past bills and payments by selecting the “Billing & Payment History” link.

Reviewing your history helps you verify past payments went through as expected. You can also use it to pull up a past bill if needed.

Setting Up Paperless Billing

If you want to go green and reduce paper waste, you can opt into paperless billing for your Winter Haven utility account. Just log in and navigate to “My Profile” to update your delivery preferences.

With paperless billing, your statements will be sent electronically rather than by mail. You’ll receive an email when your new bill is ready to view online.

Updating Contact Information

Make sure to keep your contact information up-to-date in your online account profile. This ensures you receive important notifications from the city.

You can update your mailing address, email, phone number and other contact details through your online account anytime needed.

Avoiding Late Fees

One benefit of paying online is that you can avoid late fees on your utility bill. Just schedule payments a few days before the due date to ensure on-time delivery.

For auto-pay set up the withdrawal date at least 5 days prior to the due date as a buffer. Late fees apply to past due Winter Haven utility bills so pay on time to avoid extra penalties.

Payment Receipts

Every time you make an online payment to your City of Winter Haven utility bill, you’ll receive an emailed receipt with payment confirmation details. Be sure to save these receipts in case you ever need to reference them.

Receipts include the date paid, confirmation number, account number, amount and other payment details. Having these can help resolve any payment discrepancies.

Account Balance Widget

When logged into your Winter Haven utility account, you can add a widget to display your current balance. Click “Customize Dashboard” and find the balance widget to add it.

This widget provides an at-a-glance view of what you currently owe on your City of Winter Haven utility account. It’s a fast way to check your balance from your account homepage.

Adding an Additional Payer

If you want a spouse, partner or other authorized user to also have access to pay your Winter Haven utility bill online, you can add an additional payer to your account.

Under account settings, click “Additional Payers”, then “Add New Payer” and enter their information. They’ll receive login credentials to access the account.

This is useful if you travel frequently or ever need someone else to pay your bill for you. Share access with trusted individuals only.

Security Tips

When paying bills online, always use a secure internet connection and check for “https” in the website URL. Avoid using public Wi-Fi to enter any sensitive account details.

Also be cautious of phishing scams. The City of Winter Haven will never email asking for personal information like your Social Security number.

Use strong passwords and don’t share your login credentials with others. Review statements regularly and report any suspicious activity right away. Practicing good online security helps keep your account safe.

Moving In or Out

If you’re establishing new utility service with the City of Winter Haven, you’ll first need to contact customer service to set up your account. Provide details on your move in date and new address.

You’ll receive a new account number to register online and begin receiving bills. Remember to close your old utility account if moving out of Winter Haven.

Customer Service

The City of Winter Haven utility department provides top-notch customer service. Contact them anytime you need assistance with bill payment, your online account or have general questions:

• Phone: 863-298-5100
• Email: [email protected]
• In person: 551 3rd St NW, Winter Haven FL 33881

Reach out to the knowledgeable utility billing team if any issues arise with online bill pay or your account.

Paying your City of Winter Haven utility bill online is fast, easy and secure. Register for an account on the city’s user-friendly website to view your balance, payment history and schedule one-time or auto-pay transactions. Going paperless and setting account notifications help you manage bills efficiently. Contact customer service if you ever have questions or problems with your online utility account or bill pay. Sign up for online payments today to simplify managing your Winter Haven utility bill!