Paying your water bill is an essential part of being a resident or business owner in West Palm Beach The city’s Department of Public Utilities provides water, sewer, and stormwater services to over 100,000 residents across West Palm Beach Keeping your account in good standing by paying your water bill on time allows you to continue receiving these vital services. This article will explain the various ways you can pay your West Palm Beach water bill, as well as provide other useful information related to the payment process.
Ways to Pay Your Water Bill
The City of West Palm Beach offers residents and business owners several convenient options for paying water bills:
Pay Online
The easiest way for most people to pay their water bill is online through the city’s website. You can pay with either a credit/debit card or an e-check from your bank account. To pay online, go to www.wpb.org and click on the “Pay Water Bill” link. You will need your account number and ZIP code to log in. Online payments can be made 24/7 and offer the quickest way to ensure your payment is received by the due date.
Pay by Phone
Call (561) 822-1300 to pay your water bill over the phone. You will need to enter your account number, home address, and ZIP code. Phone payments can be made 24 hours a day. This is a good option if you prefer to speak with a customer service representative to process your payment.
Pay by Mail
You can mail your water bill payment to
City of West Palm Beach
P.O. Box 30000
Tampa, FL 33630-3000
Be sure to allow 3-5 business days for your mailed payment to reach the payment processing center. Include your payment stub or write your account number on the check.
Pay in Person
Visit West Palm Beach City Hall at 401 Clematis St to pay your water bill in person. The cashier is located on the first floor lobby and is open Monday-Friday from 7:30am to 5:00pm. You can pay with cash, check, money order or credit/debit card. Paying in person ensures your payment is received and allows you to get same-day confirmation.
Payment Due Dates
Water bills in West Palm Beach are sent out monthly and are due 21 days after the billing date. If the due date falls on a weekend or holiday, payments are due the next business day. Bills become delinquent if not paid by the due date.
Late Fees and Disconnection
The City charges a late fee of 1.5% per month on overdue water bill balances. If your account becomes 60 days past due, the city can issue a disconnection notice and shut off water service. To restore service after disconnection, you must pay the past due amount in full plus a $30 disconnection/reconnection fee. Avoid these extra fees and potential service interruption by paying your water bill on time every month.
Payment Assistance Programs
West Palm Beach offers payment assistance programs to utility customers experiencing financial hardship and inability to pay their water bill. The H20 Help Program provides a 25% discount on water bills for low income seniors and disabled residents. You can also set up a payment plan to spread balances over several months. Contact the billing office at (561) 822-1300 to learn more about bill assistance.
Billing Cycles and Meter Reads
The city bills residential customers in cycles between the 1st and 28th day of each month based on meter read dates. Meter readers come out monthly to record your exact water usage, which is then used to calculate that month’s charges. Water bills reflect your usage over 30 days.
If a meter reader is unable to access your meter, the city will send an estimated bill based on previous usage history. Call (561) 822-1300 if you feel your bill reflects an inaccurate reading or estimation.
Charges and Fees on Your Water Bill
A typical West Palm Beach water bill includes the following charges and fees:
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Water Usage Fee: This is the charge for your actual water consumption each month, calculated in thousands of gallons (TG). Rates get higher as more water is used.
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Basic Facility Charge: This fixed monthly fee helps cover operational costs for providing water service. It is charged whether or not any water is used.
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Wastewater Charge: This is your sewer usage fee based on your metered water consumption.
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Stormwater Fee: This helps fund the city’s stormwater management program. It is a fixed charge based on property type.
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Solid Waste Fee: Covers trash and recycling collection. This is a fixed monthly charge.
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Fire Protection Surcharge: A fixed monthly fee that supports the city’s fire department services.
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Taxes & Franchise Fees: Includes utility and communication taxes plus franchise fees levied by the city and state. Shown as a percentage of charges.
Check your monthly bill carefully to ensure all charges and fees look accurate based on your property and current usage. Contact billing at (561) 822-1300 if you have any questions about specific charges on your bill.
Moving In or Out of West Palm Beach
If you are establishing new water service in West Palm Beach, you must contact the billing office to have service turned on and provide your closing or occupancy date. Make sure any prior balances are paid before transferring service to a new address.
When moving out, request a final bill and provide a turn off date at least 3 days before you move. This final bill must be paid immediately to avoid having the balance sent to collections. Provide a forwarding address to have your deposit refund mailed to you after your account is closed.
Accessing Your Water Usage Information
Want to monitor your daily water consumption or check for leaks? West Palm Beach utility customers can access usage data through the Eye On Water portal. After creating an account linked to your property, you can view hourly and daily usage graphs and set up notifications for leak alerts and high usage events.
Accessing this usage information allows you to closely track water use and make changes to reduce your monthly bills. Visit www.eyeonwater.com to create your account today.
Paying your water bill doesn’t have to be a hassle. West Palm Beach offers convenient payment options and assists customers in keeping accounts current. Manage your water services smoothly by following these tips and recommendations. Contact the billing office with any other questions or for help understanding your monthly charges and usage.
West Palm Beach supports controversial water bill
How do I pay my water bill in West Palm Beach?
Instead, please contact the billing office at (561) 822-1300 for more information. Payment in person is made at City Hall 401 Clematis Street, Lobby (1st Floor), West Palm Beach, Fl 33401 Payment of bill is made by: automatic bill payment; online; phone; mail or in person.
What does the city of West Palm Beach Public Utilities Department do?
The City of West Palm Beach Public Utilities Department strives to provide efficient, reliable and economical water, wastewater and storm water services. Protecting our water resources and preventing pollution is an important part of this mission.
How do I pay online at pbcwater?
Pay online with a credit or debit card at pbcwater.com. Just click Access Your Online Account. We accept MasterCard, Visa, Discover and, beginning Monday, July 2, 2018, American Express.
Should you flush a toilet in West Palm Beach?
The City of West Palm Beach Department of Public Utilities reminds all customers nothing should be flushed down the toilet or any other kind of wastewater system but toilet paper and liquids. Flushable wipes don’t dissolve in water, cause clogs and damage wastewater systems costing taxpayers thousands of dollars.
Does West Palm Beach have a identify theft program?
In 2011 the City of West Palm Beach Public Utilities Department implemented a Identify Theft Program pursuant to the Federal Trade Commission’s Red Flags Rule, which implements Section 114 of the Fair and Accurate Credit Transactions Act of 2003 (16 CFR. § 681.2.)