A Guide to Paying Your Utility Bill in the City of Wenatchee

Living in the beautiful city of Wenatchee has many perks – gorgeous mountain views access to nature a lively downtown. But being a homeowner here also comes with responsibilities, like paying your monthly utility bill. The City of Wenatchee offers locals several options to pay utility bills conveniently and on time.

In this comprehensive guide, we’ll walk through everything you need to know about paying your Wenatchee utility bill, from payment methods to avoiding late fees. Whether you’re a new resident or lifelong local, read on to simplify utility bill pay.

Wenatchee Utility Billing Services

The City of Wenatchee provides utility services for water, sewer, stormwater, and garbage collection to residents. As a customer, you receive a monthly bill detailing your usage charges and any additional fees.

Bills are sent out at the beginning of each month and payment is due by the 25th to avoid penalties The city offers various payment options to fit every customer’s needs When paying your bill, you can

• Pay online
• Pay by phone
• Pay by mail
• Pay in person
• Set up autopay

Let’s explore each of these payment methods so you can choose the options that work best for you.

Paying Online

For fast, easy payments, the city encourages customers to pay utility bills online. You can make secure online payments through the Payment Portal using your computer or mobile device.

To get started with online bill pay, begin by setting up an account on the portal. You will need your 9-digit utility account number and mailing zip code Once registered, you can log in anytime to view your balance and make payments by Visa, Mastercard, Discover or e-check.

The online payment portal stores your information for quick future transactions. You can also opt for paperless billing to get billing notifications by email only. Paying electronically helps you avoid late fees, gives 24/7 access from anywhere, and reduces paper waste.

Paying by Phone

If you prefer to talk to a live representative, the City of Wenatchee offers a toll-free automated phone payment system. To pay by phone, call (844) 793-1813 and follow the prompts to enter your utility account details and make a payment.

The phone line is available 24 hours a day, 7 days a week for your convenience. You can also set up recurring payments over the phone to have your bill automatically drafted each month. The phone system accepts Visa, Mastercard, Discover and electronic checks.

Paying by Mail

Customers who wish to pay by check or money order can mail in utility payments each month. Include your payment coupon along with your check or money order and mail to:

City of Wenatchee
PO Box 519
Wenatchee, WA 98807

Be sure to allow 7-10 days for your mailed payment to reach the city utility office by the due date. Late payments sent by mail will still incur a penalty.

Paying In Person

For customers who prefer in-person transactions, you can pay your utility bill at the City Hall Annex located at:

129 South Chelan Ave
Wenatchee, WA 98801

The office is open Monday-Friday from 8:00am to 4:30pm, excluding holidays. In-person payments by cash, check, or credit card are accepted. You will receive a printed receipt of your transaction. This is a good option if you need to speak with city staff directly about your account.

Setting Up AutoPay

The easiest way to avoid missed payments and late fees is to enroll in auto-payment. This automatically drafts your utility bill from your bank account or credit card each month.

To start auto-pay, complete the authorization form on the city website. You can have payments drafted on your due date or select a set date each month. You’ll receive an email notification before payments are processed. With autopay, you can go on autopilot knowing your bill is always paid on time!

Avoiding Late Payment Charges

Now that you know the various payment options, let’s talk about avoiding those pesky late fees. Here are some tips:

• Mark your due date on your calendar and set a reminder. Bills are due by the 25th of each month.

• Enroll in autopay to have payments processed automatically.

• Opt for paperless billing to receive due date alerts by email.

• If mailing payment, allow 7-10 business days for it to reach the city.

• Pay a few days early online to ensure on-time payment.

• Contact the city BEFORE the due date if you need a payment extension.

Setting alerts and utilizing autopay can help prevent late payments. But if an issue arises, reach out to the city utility office for assistance before the deadline to avoid penalties.

Getting Started with Online Bill Pay

If you’re ready to start paying your Wenatchee utility bill online, follow these simple steps:

1. Visit the Payment Portal homepage.

2. Click on “Pay My Utility Bill” to start setting up your account.

3. Enter your 9-digit utility account number and 4-digit mailing zip code.

4. Create your username and password.

5. Input your contact information for account verification.

6. Set up payment details including card number or e-check.

7. Authorize any recurring payments if selecting autopay.

8. Make your first payment and receive a confirmation email.

9. Breathe easy knowing your bill is paid!

It only takes a few minutes to start enjoying the benefits of online utility bill pay in Wenatchee. Avoid the headaches of missed due dates and late fees. Paying online is secure, fast, convenient, and environmentally friendly. Simplify your monthly bills today!

For customer service, contact the Wenatchee Utility Billing office at (509) 888-3200. But for easy payments 24/7, switch to online bill pay.