Paying your water bill to the City of Waco is simple when you know the different payment options available As a Waco resident myself, I’ve mastered the process of paying my water bill quickly and easily each month In this guide, I’ll walk through the various ways you can pay your City of Waco water bill, from online payments to paying in person.
Set Up Online Bill Pay with My Waco Water
The easiest way to pay your Waco water bill is through the online My Waco Water portal Here’s how to get started
-
Go to www.waco-texas.com/Departments/Water-Utility-Services/Pay-Your-Water-Bill
-
Click “New Account Access” under My Waco Water
-
Enter your email and click “Send verification code”
-
Check email for verification code and continue setup
-
Input your water account number and property address number
-
Create password to complete setup
Once your account is created, you can log in anytime to:
- Pay your water bill
- Set up autopay
- View past statements
- Update payment information
- Manage notifications
Payments through My Waco Water are quick and easy from your computer or mobile device.
Pay In-Person at the Water Office
You can also pay your City of Waco water bill by visiting the Water Office in person at:
425 Franklin Ave, Waco, TX 76701
The office is open Monday-Friday from 7:30am-5:30pm. Bring your printed bill or know your account number.
Payments can be made via:
- Cash
- Check
- Credit/debit card
This is a great option if you prefer in-person bill pay or need same day payment processing.
Pay by Phone
To pay your water bill over the phone:
-
Call (254) 299-CITY (2489)
-
Have your account number ready
-
Enter payment info when prompted
You can pay using Visa, Mastercard, or Discover over the phone. This is quick and easy if you don’t have time to stop by the Water Office.
Pay at Local HEB Grocery Stores
HEB stores in Waco allow you to pay your City of Waco water bill in person. Locations include:
- 9100 Woodway Dr.
- 1301 Wooded Acres Dr.
- 801 N. IH-35
- 1821 S. Valley Mills Dr.
- 3801 N. 19th St.
Simply bring your printed bill and payment method to the customer service desk during normal business hours.
Pay by Mail
To pay your water bill by mail, send a check or money order made payable to:
City of Waco Water Office
PO Box 2649
Waco, TX 76702-2649
Be sure to include your remittance stub or write your account number on the check. Allow 5-7 business days for mail delivery.
Sign Up for Automatic Payments
For hands-free water bill payments, enroll in auto-pay through your My Waco Water account. This automatically deducts the amount due from your chosen bank account or credit card each month.
Never miss a payment again! Auto-pay also qualifies you for a helpful discount on your monthly sewer rates.
Avoid Late Fees and Disconnection
To avoid late fees and possible water shut off, pay your City of Waco water bill by the due date listed on your statement. Bills are sent monthly and due 20 days after the billing date.
If you need help paying your bill, Waco offers payment assistance programs. Visit www.waco-texas.com and search “payment assistance” for details.
Paying your City of Waco water bill is quick and painless when you use one of the simple payment options covered in this guide. Sign up for online bill pay and auto-draft for maximum convenience. Contact the Water Office if you have any other questions about paying your water bill.
Lake Waco Water Levels
*this data is updated daily from waterdatafortexas.org
Did you know…
- Shower (per minute): 2.1 – 2.5 gallons
- Bath: 36 – 50 gallons
- Toilet flush: 1.6 – 3 gallons (older toilets) / 1.28 gallons (newer WaterSense toilets)
- Washing machine (per load): 15 – 45 gallons
- Dishwasher (per load): 6 – 16 gallons
- Faucet (per minute): 1 – 2.5 gallons (standard) / 0.5 – 1.5 gallons (WaterSense)
- Outdoor watering (per hour): 7 – 10 gallons (standard hose) / 1 – 7 gallons (drip irrigation)
- Leaky faucet (per day): Up to 20 gallons
- Brushing teeth (with tap running): 1 – 2 gallons
- Shaving (with tap running): 3 – 7 gallons
Check out the conservation tips below for everyday ways to save water. The more you save, the less you pay PLUS our water supply lasts longer! Share these tips with others!
- No wipes, paper towels, diapers or trash should ever be flushed down the toilet.
- Take shorter showers.
- Turn off the tap while you soap, shampoo, brush your teeth and shave.
- Only run your washing machine and dishwasher when they’re full and don’t over-soap to reduce the amount of rinsing you need.
- Only two tablespoons of detergent will clean 12 pounds of clothes!
- Defrost food in the refrigerator instead of under running water.
- Use a broom to clear leaves and grass clippings from your sidewalks and porches, instead of a hose.
- Put the clippings around your flowers and shrubs as mulch.
- Learn about composting and give it a try to reduce evaporation from your topsoil.
- Learn about rainwater harvesting to reuse water for gardening, pools and more.
- Consider zeroscaping and plant drought resistant, native plants and succulents. You’ll have some beautiful landscaping and save time on maintenance, too.
A Few More Tips:
- Find and fix leaks on your property. Repair running toilets and dripping faucets to protect your home, save you money and save water.
- Think about how you use water outside of your home, too. Use the same rules to wash your hands or flush the toilets around town. All the water comes from the same place, so it’s all precious!
Drive Thru & Call Center: Monday – Friday 7:30 a.m. to 5:30 p.m.
How to Pay Your City of Waco Water Bill
FAQ
What is BillMatrix in Waco, Texas?
How much does water cost in Waco, Texas?
|
Consumption
|
Inside City Limits
|
Outside City Limits
|
|
0 – 3000 gallons
|
$3.34
|
$4.18
|
|
3001 – 8000 gallons
|
$4.17
|
$5.21
|
|
8001 – 15,000 gallons
|
$6.68
|
$8.35
|
|
15,001 – 25,000 gallons
|
$8.68
|
$10.85
|
How do I contact the city of Waco?
How do I make a payment in Waco Water?
You can create a new account on the City of Waco Water website. Once you create the account, you can setup payment with credit, debit, or direct deposit. Click here to create an account. Want to pay without an account? You can make a one-time payment without creating an account.
What does Waco Water Department do?
The City of Waco Water Department, located in Waco, Texas, provides essential water services to the community. It delivers clean water from Lake Waco and the Trinity Aquifer, collects and treats wastewater, and offers bill payment assistance to customers in need.
How do I access my Waco Water account online?
All customers will need to setup their accounts for online access in the My Waco Water portal. You’ll need: Please Note: The My Waco Water portal does not work with Internet Explorer. For the best experience, we recommend using one of these free browser alternatives. Visa, MasterCard and Discover are accepted payment methods.
Does Waco Central have a watering schedule?
Notice: Waco residents and businesses are required to follow a 3-day watering schedule all year. Waco Central is your one call does it all information center. Every year the call center handles over 100,000 customer inquiries.
The Drive-Thru is open Monday – Friday 7:30 a.m. to 5:30 p.m. 425 Franklin Avenue, Waco, TX 76701 View Map
Where does Waco Water come from?
Established in 1849, the City of Waco Water supply is 99% surface water with less than 1% coming from ground water sources. The primary source of drinking water of the City of Waco and surrounding communities is Lake Waco, with less than 1% coming from the Trinity Aquifer.
Does Waco have a water quality report?
Under the authority of the Safe Drinking Water Act, the EPA requires City of Waco Water Department to assess local water quality each year and distribute a Consumer Confidence Water Quality Report. At WaterZen, we review these reports and make the information available, in a concise, straightforward, and easy-to-understand way.