Convenient Ways to Pay Your City of Victoria Utility Bill

Paying your utility bill to the City of Victoria is easy and convenient with the various options available. The City aims to make bill payment accessible for all residents and businesses. I’ll explain the different methods you can use to pay your Victoria utility bill, either online, by phone, in person or by mail.

The City of Victoria Utility Billing Office is responsible for account administration, billing, and payment collection for water, sewer and garbage services. They efficiently process meter readings and water service requests. The office’s goal is accurate, on-time billing and seamless payment options.

In Person Payments

You can pay your utility bill in person at the Utility Billing Office located at 700 Main Center, Suite 110. The lobby is open Monday-Friday, 8am-5pm for bill payments by cash, check, money order or credit/debit card. The drive-thru window has extended hours of 7:30am-5:30pm for added convenience.

When paying by credit or debit card in person, there is a $325 convenience fee applied. This covers the merchant processing fees for Visa, Mastercard and Discover transactions. Cash and check payments do not have a convenience fee

You can also use the night drop box at the Utility Billing Office parking lot to leave a payment when the office is closed. This secure box is emptied each morning.

Online Bill Pay

The fastest and most convenient way to pay your Victoria utility bill is online at the City of Victoria website. You can pay using Visa, Mastercard or Discover credit/debit cards. There is a $3.25 convenience fee applied to online credit/debit card payments.

To pay online, first set up an account on the website. This allows you to securely store payment information and view billing history. You can also opt-in to paperless billing to receive bills electronically.

Online payments post instantly to your account, so you don’t have to worry about late fees if you pay on the due date. You can also setup recurring payments or one-time future dated payments.

Phone Payments

Call the automated phone payment line at 855-786-4109 to pay your Victoria utility bill by credit/debit card. This system is available 24/7 and accepts Visa, Mastercard and Discover.

There is a $4.20 convenience fee applied to phone credit/debit card payments. The higher fee compared to online covers the additional cost of maintaining the automated phone system.

Phone payments allow you to pay on your schedule, even late at night or weekends. The payment posts instantly to avoid late fees.

Bank Draft Payments

For hands-free utility bill payment, enroll in bank draft payments through your checking or savings account. This automatically deducts the amount due each month directly from your bank account.

To enroll, complete the authorization form available on the City website. You will need to provide a voided check for verification. There are no convenience fees for bank draft payment since it uses an ACH transfer.

Bank drafts help avoid late payments since the bill is paid automatically. You can cancel or change the draft at any time by notifying the Utility Billing Office.

Mail-In Payments

You can mail your utility bill payment to:

City of Victoria
P.O. Box 1279
Victoria, TX 77902

Allow 3-5 business days for mailed payments to process. Payments must be received by the due date to avoid late fees. For faster processing, use one of the other payment options.

Mail-in payment works if you prefer to pay by check or money order. There are no convenience fees. Just make sure to allow enough mail time so your payment is not late.

Payment Options Summary

For quick reference, here is an overview of the payment options for City of Victoria utility bills:

• In person at Utility Billing Office
  • Cash, check, money order, credit/debit accepted
  • Convenience fee applies only to credit/debit ($3.25)
• Online at City website
  • Credit/debit card accepted
  • $3.25 convenience fee
• Phone automated system
  • Credit/debit card accepted
  • $4.20 convenience fee
• Bank draft from checking/savings
  • Automatic deduction each month
  • No convenience fee
• Mail to City P.O. Box
  • Check or money order accepted
  • No convenience fee
  • Allow 3-5 days for processing

The City aims to offer payment flexibility for residents and businesses. Paying your utility bill is quick and easy through the various options. You can choose the method that works best for you and your schedule. Reach out to the Utility Billing Office if you have any payment questions.