Paying your utility bill is an essential part of being a responsible resident in the city of Veneta, Oregon. The city offers multiple convenient ways to pay your water, sewer, garbage collection, and other utility charges. In this article, we’ll go over everything you need to know to easily pay your Veneta utility bill online, by phone, by mail, or in person.
Ways to Pay Your Veneta Utility Bill
There are several options for paying your utility bill to the city of Veneta:
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Online – The fastest and most convenient way to pay is through the city’s online payment system You can pay by credit card, debit card, or electronic check
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By Phone – Call Xpress Bill Pay at 1-800-766-2350 to pay over the phone using a credit card, debit card, or electronic check.
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By Mail – Send a check or money order made payable to City of Veneta to the mailing address: PO Box 458, Veneta, OR 97487.
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In Person – Bring cash, check, money order, or credit/debit card to pay at City Hall located at 88184 8th Street, Veneta, OR 97487.
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Automatic Payments – Set up recurring automatic payments from your bank account through Xpress Bill Pay.
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Drop Box – Place your payment (check or money order only) in the drop box located outside City Hall.
Pay Online
Paying online through the city’s website is the fastest and most convenient option for most people. Here are simple steps for paying your bill online:
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Go to www.venetaoregon.gov and click on “Pay Your Utility Bill Online” (the red button on the right side).
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You’ll be redirected to the online payment portal. Click on “Pay Bill” in the top menu.
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Enter your 10-digit utility account number and the last name on the account. Click “Continue”.
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Verify your account information and enter your payment amount. Click “Continue” again.
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Enter your credit/debit card or bank account information. Make sure it’s correct!
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Verify all the payment details, then click “Pay Now” to complete your online payment.
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You’ll receive a confirmation page and confirmation email after the transaction is processed.
Paying online is fast, easy, and secure. Your payment is typically processed within 1 business day. You can also view your payment history and set up automatic payments through the online portal.
Pay by Phone
To pay your Veneta utility bill over the phone, call Xpress Bill Pay at 1-800-766-2350. Have your 10-digit account number and credit/debit card ready when you call.
Follow the voice prompts to enter your account number, verify your information, and make a payment with your card. Phone payments have the same convenience fee as online payments.
Pay by Mail
To pay by mail, send a check or money order made out to “City of Veneta” to:
City of Veneta
PO Box 458
Veneta, OR 97487
Write your 10-digit utility account number on the check or money order so your payment is applied correctly. Allow 5-7 business days for mailed payments to be processed and avoid late fees.
Pay in Person
You can pay your utility bill in person at Veneta City Hall:
City of Veneta
88184 8th St
Veneta, OR 97487
City Hall is open Monday-Friday, 9am-5pm. Bring your payment in the form of cash, check, money order, or credit/debit card. In-person payments have no additional convenience fees.
Set Up Automatic Payments
For hassle-free utility payments, you can enroll in automatic payments through Xpress Bill Pay. Your bill amount will be automatically paid from your bank account each month on the due date.
To enroll:
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Log into the online payment portal
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Click on “Auto Pay Program” in the top menu
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Select your payment account and confirm your enrollment
You can cancel or change your auto pay anytime through the online portal. Never miss a payment deadline again!
Use the Drop Box
For after hours payments, a secure drop box is located outside Veneta City Hall near the front entrance. Place your check or money order payment (no cash) in an envelope and deposit it in the drop box before 5pm on weekdays or anytime on weekends. A receipt will be mailed to you.
What If I’m Late or Can’t Pay?
If you’re unable to pay your bill by the due date, contact the utility billing office immediately to explain your situation and request an extension. There are options to avoid shut off, including payment plans, budget billing, and financial assistance.
With an approved payment extension, you can avoid late fees and service interruptions. Extensions over 15 days require half the past due balance paid immediately and the remainder paid before the next bill.
The City of Veneta also offers the following programs for customers struggling to pay their utility bills:
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Payment Plans – Set up monthly installments to pay past due balances over time. Requires 10% down payment.
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Budget Billing – Pay a “rolling average” bill each month to even out seasonal highs/lows.
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Financial Assistance – Qualifying low-income households can get help through grant-funded utility bill discounts.
Contact the utility billing office to learn more about these programs or apply for bill payment assistance.
Additional Billing Information
Utility Rates
Current residential and commercial utility rates for water, sewer, and other services in Veneta can be found on the utility billing page of the city website or at City Hall. Rates are subject to periodic increases, so review current rates before budgeting.
New Service & Final Bills
To start new water/sewer service in Veneta as a homeowner or renter, submit a utility service application with the required deposit. Final bills are due immediately upon closing your utility account.
Billing Cycles
Veneta utility bills are sent monthly and are due on the 25th of each month. Bills not paid by the due date incur a late fee. Service may be disconnected if a bill is 60 days past due.
Account Access
You can access your account info, payment history, bills, and enroll in e-billing through the online payment portal. Use your 10-digit account number to log in or call the utility billing office for assistance.
Questions?
Contact Veneta Utility Billing:
- Email: [email protected]
- Phone: (541) 935-2191
- Address: 88184 8th St, Veneta, OR 97487
The friendly and knowledgeable staff can answer any questions about your utility account, payment options, and more!
Paying your utility bill on time is a breeze with Veneta’s convenient online, phone, mail, auto pay, and in-person options. Contact Utility Billing if you need help accessing your account, making a payment, or signing up for a payment program. Responsible utility billing and payment helps keep Veneta a great place to live.
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