Paying your water bill to the City of Vancouver is easy and convenient with several online payment options. As a Vancouver water customer, understanding how to pay online can save you time and give you flexibility in managing your utility payments. In this article, we’ll provide a step-by-step guide to paying your City of Vancouver water bill online through the official payment portal.
Overview of City of Vancouver Water Billing
The City of Vancouver provides water services to residents and businesses located within the city limits. The utility services office is responsible for billing, payment processing, and customer service for water accounts.
Some key things to know about City of Vancouver water billing:
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Bills are sent out every two months and are based on metered water consumption.
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Payment is due by the due date printed on your water bill to avoid late fees.
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In addition to water usage fees, your bill includes sewer charges and surface water/stormwater fees.
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The City accepts various payment methods including credit card, debit card, electronic check, and cash or check in-person.
Benefits of Paying Your Water Bill Online
Paying online provides a quick and easy way to stay on top of your water bill Benefits include
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Convenience – Pay anytime, anywhere with an internet connection. Avoid mailing delays or finding time to pay in person during business hours.
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Payment Flexibility – Use a credit card, debit card or electronic check from your bank account.
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Payment History – Your online account stores payment history and billing statements.
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AutoPay – Set up recurring automatic payments from your stored payment method.
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Paperless Billing – Reduce waste by opting into paperless e-billing notifications.
How to Pay Your City of Vancouver Water Bill Online
Follow these simple steps to pay your water bill online through the City’s payment portal:
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Go to the City of Vancouver water billing website.
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Click on “Pay Bill” in the top menu.
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Enter your 10-digit account number and 4-digit access code from your latest bill.
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Select whether you want to make a one-time payment or set up recurring autopay.
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Enter your payment amount. Your current balance due will show by default.
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Choose your payment method – credit/debit card or electronic check.
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Enter your card or bank account information and complete any verification steps.
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Review payment details and click “Continue” to process your payment.
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You will receive a payment confirmation page and email receipt after your transaction is complete.
It’s that easy! The online payment is processed right away and your water account balance is updated instantly. We recommend signing up for paperless billing and autopay to simplify bill management going forward.
Payment Plan Options for Past Due Balances
If you have fallen behind on water bill payments, the City offers payment plan options to help avoid service disruption. Payment plans allow you to pay the past due amount in installments over time while keeping your water flowing.
To set up a payment plan:
- Contact the water customer service department at 360-487-7999
- Discuss your situation and past due balance
- Agree on a monthly payment plan amount that works for your budget
- Make the arranged monthly payments along with your regular water bill
As long as you stick to the payment plan schedule, your water service will stay on. Just remember to also pay any new bills as they come in. Communicate with the billing office if you need to adjust your plan.
Avoid Late Fees With Online Account Management
Don’t let late fees sneak up on you – monitor your water account online to stay on top of your bill. Benefits of managing your account online include:
- View billing statements and payment history
- Check your current balance
- See upcoming autopay dates
- Update your stored payment method
- Receive email reminders when your bill is ready
With online account access, you can check your balance any time and make a quick payment if needed before the due date. Sign up for paperless billing and use the online portal as your central hub for City of Vancouver water account management.
Paying your water bill online with the City of Vancouver is the best way to save time and avoid late payments. Just visit the billing website, enter your account details, and submit a payment by credit/debit card or electronic check from your bank. Consider enrolling in autopay and paperless billing for easier account management going forward. If you have fallen behind on payments, contact customer service to set up an affordable payment plan. With convenient online account access, you can stay on top of your water bill and help avoid any service disruptions.
Access your utility account online
Set up an online account. You will need your access code from your bill.
- Set up ebilling to get your next bill by email
- View past bills and payment history
- Track your utility consumption history
Pay your utility bills online through your Canadian financial institution’s website.
You must add the City of Vancouver as a payee for utilities in your account.
Know your banks transaction cut off time for online payments. Transactions made before the cut off time will be processed the same day. Transactions made on or after the cut off time will be processed the next business day.
Make sure that you add your current seven-digit utility account number (which appears on the front of your utility bill), and that you update this number if you move.
Mail a cheque to pay your utilities:
Revenue Services, City of Vancouver PO Box 7747 Vancouver, BC V6B 8R1
Make your cheque payable to the City of Vancouver. For security reasons, do not mail cash. Credit card cheques are not accepted.
Make sure to record your utility account number on your cheque.
Place your cheque into the mail slot at the south entrance of City Hall at 453 W 12th Ave.
Make your cheque payable to the City of Vancouver. For security reasons, do not pay in cash when using the mail slot.
Credit card cheques are not accepted.
Make sure to record your utility account number on your cheque.
Go to:
Development and Building Services Centre 515 West 10th Avenue
Business hours are 8:30am to 5:00pm, Monday to Friday, except statutory holidays.
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Learn how to request a meter reading if you are selling property, preparing for new tenants, or other changes to your property.
Deltona Water Bill Pay System
FAQ
How to pay a water bill in Vancouver?
What is the phone number for the City of Vancouver water bill?
How much is the average utility bill in Vancouver WA?
How to pay for utilities in Canada?
Does Vancouver have a water bill payment system?
Information provided by Vancouver Public Works. On Aug. 30, the city of Vancouver launched an upgraded payment system to make managing and paying water, sewer and stormwater bills easier and more convenient for customers.
How do I send a bill payment stub to Vancouver utility services?
Enclose your bill payment stub with a check and mail to: City of Vancouver Utility Services, PO Box 35195, Seattle, WA 98124-5195. Please allow five business days for delivery. With AutoPay, customers can conveniently pay water, sewer and stormwater utility bills automatically using a checking, savings or credit card account.
Does Vancouver have a new payment system?
On Aug. 30, the city of Vancouver launched an upgraded payment system to make managing and paying water, sewer and stormwater bills easier and more convenient for customers. “We are excited to provide the Vancouver community with a better, more secure, online platform to manage their utility account,” said Deputy City Manager Lon Pluckhahn.
Are utilities taxed in Vancouver?
Just as most natural gas, electric, and telephone utility companies in the state pass on these taxes to their customers, the utility taxes are included in the City of Vancouver’s water, sewer and stormwater utility, as well as solid waste.
What services does the city of Vancouver provide?
The City of Vancouver takes pride in delivering reliable drinking water, wastewater and stormwater services to our community. Our diverse water system includes two wastewater treatment facilities, distribution of aquifer-sourced drinking water and stormwater protection to improve water quality entering our waterways.
How much water does the city of Vancouver manage?
We manage a $7 billion water, wastewater and stormwater system. The City of Vancouver provides water protection, treatment and management that supports our community health, livability, economy and infrastructure needs. Sustaining clean water In Vancouver, water surrounds us.