If you live in Thornton, Colorado, paying your city utility bill efficiently and on time is important. The City of Thornton offers several options for residents to pay their water, sewer, trash, and stormwater bills online, by phone, by mail or in person. This comprehensive guide will walk through the available payment methods to help Thornton utility customers manage bills with ease.
Getting Started with Online Account Access
The fastest way to view and pay your Thornton utility bill is through the online customer portal.
To get started
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Visit www.thorntonco.gov/utilitybilling and click on “Utility Bill Login”
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Select “Create Account” if it’s your first time. You’ll need your account number and an email address.
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After registering, you can now log in anytime with your email and password.
The portal allows you to view current charges, see payment history, update account details and schedule payments 24/7.
Payment Options Offered by the City of Thornton
The City of Thornton offers utility customers multiple ways to pay each monthly bill conveniently
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Online – Pay by credit/debit card or eCheck through the customer portal.
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Phone – Call 303-538-7370 and make a payment by credit card using the automated system.
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Mail – Send a check or money order to the address printed on your bill.
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In person – Visit Thornton City Hall at 9500 Civic Center Dr. during business hours.
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Drive-up box – Drop off check/money order payments in the drive-up box at City Hall.
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Walk-up box – Use the drop box located at 12450 Washington St.
Having various payment channels makes managing utility bills easy, whether you prefer online, phone, mail or in-person options.
Viewing Your City of Thornton Utility Bill Online
When logged into your online account, you can view a PDF of your current utility bill as soon as it’s generated each month.
The bill includes important details like:
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Account number
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Service address
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Billing date
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Previous balance
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Itemized list of current charges
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Total amount due
Accessing your bill online allows you to closely monitor your utility usage and charges from month to month. You’ll never miss a due date when you can log in anytime to see your balance.
Scheduling Recurring Payments
For ultimate convenience, the City of Thornton lets utility customers enroll in auto-pay through the online portal. This automatically pays your bill each month on the due date using your preferred payment method.
To set up recurring payments:
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In your online account, select “Auto Pay Accounts”
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Choose either the credit/debit card or eCheck option
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Enter your payment details
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Select the account(s) you want to enroll
With auto-pay, you don’t have to think about making manual payments. Your bill is always paid on time, helping you avoid late fees.
Signing Up for Paperless Billing
The City of Thornton has transitioned utility accounts to paperless billing as of January 2023. This means bills are no longer mailed out, but instead delivered electronically to your email each month.
To enroll:
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In your online account, find the “Paperless Sign Up” section
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Select paperless delivery and enter your email
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Confirm the email when sent to complete enrollment
Going paperless helps customers access billing details faster while reducing waste and environmental impact. Plus, it’s more secure than waiting for a paper bill in the mail.
Getting Account Alerts from the City of Thornton
Along with paperless billing, the City of Thornton provides the option to receive email and/or text alerts related to your utility service.
Alerts can be set up for:
- Payment confirmations
- Past due notices
- Outage updates
- Usage threshold warnings
- Account changes
Configuring notifications ensures you stay informed about your account activity without having to log in as frequently. Enable alerts by updating your preferences in your online account.
Payment Support for City of Thornton Utility Customers
If you need help making a payment, have bill questions or account issues, the City of Thornton utility billing team is available to assist:
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Call 303-538-7370 Monday-Friday during business hours
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Email [email protected] for billing questions
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Visit City Hall at 9500 Civic Center Dr. during open hours
Knowledgeable staff can provide guidance on payment troubleshooting, account management, service concerns and any other utility needs.
Additional Utility Payment Options in Thornton
For one-time payments without setting up an entire online account, the City of Thornton offers:
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Guest checkouts – Make one payment as a guest through the online portal.
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Phone payments – Call to pay over the phone with an agent or via automated system.
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In-person – Pay at City Hall with cash, check or money order.
These flexible options allow you to pay as needed without ongoing account management.
Managing Utility Bills with Ease in Thornton
Paying monthly utility bills can feel like a chore, but the City of Thornton offers convenient online and offline options to simplify the process. From auto-pay to paperless billing to account alerts and more, customers have access to helpful resources for staying on top of water, sewer, trash and other city services. Take advantage of the available payment and account tools to streamline utility bill management each month.
Phone Call/Email Reminder Program
The Court has an automated phone call/email reminder program. The program calls adult defendants who have upcoming court dates and either leaves a pre-recorded message with the person answering the phone or on a defendants voicemail. If your email address is on file, an email will be automatically generated and sent as a reminder. The courtesy reminder is intended to assist defendants in remembering their Court dates.
Drop Box or Mailing Address
A payment/document drop box is available to the right of the Courts main entrance or payments/documents may be mailed to:
Thornton Municipal Court 9551 Civic Center Drive Thornton, CO 80229
Make sure your ticket number is on your payment as well as your correct address. Never mail cash and always pay on time. Late payments could result in a warrant for your arrest. Additional fines and fees are added to all cases that are not paid on time.
You may also call the Court during business hours, 7:00 A.M. to 5:00 P.M. Mondays through Thursdays at 720-977-5400 to pay via phone. With a MasterCard, Visa, or Discover Card.
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How do I pay my utility bill in Thornton TN?
The City of Thornton provides water, sewer, stormwater, and trash services to its residents. One or more of these services are reflected in your utility bill each month. to make an online payment. Call utility billing, 303-538-7370 Option #1, and make a credit card payment.
Does the city of Thornton offer a budget billing program?
The City of Thornton offers a service called the Budget Billing program. Can’t Pay Your Utility Bill? It may be possible that payment arrangements can be made on your account. Please call 303-538-7222. As of January 1, 2023, Thornton will no longer send paper bills in the mail.
How do I get a bill from city of Thornton?
Make billing inquiries directly by phone 303-538-7370 or email ([email protected]). I can’t find my paper bill. Can I find my bill online?
Does Thornton Municipal Court accept online payments?
Thornton Municipal Court accepts online payments for eligible cases. Please note, payments cannot be accepted for other courts or jurisdictions. By making payment, the person admits their guilt to the charge, or amended charge if an offer is on your ticket. A record of conviction is then forwarded to the Division of Motor Vehicle (DMV).
What can I do with a city of Thornton web portal account?
With an account you will be able to do more with the City of Thornton Web Portal. This includes faster entry of information, and access to options not available to anonymous users. Forgot your password? If you do not have an account, please click on Register to create one.
Does Thornton send paper bills in the mail?
Please call 303-538-7222. As of January 1, 2023, Thornton will no longer send paper bills in the mail. This change ONLY impacts the delivery of your bill and how you receive the bill. It does NOT change how you prefer to pay your bill and it does NOT require you to make payments online if you prefer not to pay online.