A Guide to Paying Your City of Tempe Utility Bill Online, By Phone, or In Person

Living in Tempe, Arizona means relying on city-provided utilities like water, sewer, trash, and recycling services. Paying your City of Tempe utility bill on time each month is important to avoid service disruption. The city offers residents multiple convenient ways to pay their bills.

This guide will cover

• Understanding your City of Tempe utility bill
• Paying your bill online
• Paying over the phone
• Paying in person
• Setting up auto-pay
• Getting billed electronically
• Understanding late fees
• Arranging payment plans
• Getting bill help

Understanding Your City of Tempe Utility Bill

City of Tempe utility bills typically include charges for:

• Water usage
• Sewer service
• Trash collection
• Recycling
• Any special fees or adjustments

Bills are issued monthly and are based on your prior month’s water consumption Meter readings are taken at the start and end of each billing period

Your bill will show current charges, your previous balance, payments made, and the total amount due. It is important to review each bill carefully.

Estimated bills may be issued if your water meter could not be accessed. Call the city to read your meter if you receive an estimated bill.

Paying Your Tempe Utility Bill Online

The fastest and most convenient way to pay your City of Tempe utility bill is online through the city’s website:

• Go to wwwtempe,gov/paybill

• Click on the “Utility Bill” payment icon

• Enter your 10-digit utility account number

• Enter your 4-digit PIN number

• Select whether you want to pay the total amount due or a partial payment

• Enter your payment information and submit

You can use a checking/savings account, credit card, or debit card to pay online. A small convenience fee will be charged for credit/debit card payments.

Online payments are posted to your account immediately to avoid late fees. You can also view billing history and sign up for paperless billing online.

Paying Your Tempe Utility Bill by Phone

To pay your City of Tempe bill over the phone, call 480-350-8333. This automated payment line is available 24/7.

Have your 10-digit account number and 4-digit PIN handy when you call. Follow the prompts to make a payment using your checking/savings account or credit/debit card.

Phone payments have the same convenience fees as online payments. But they are fast and easy when you don’t have time to log into the website.

Paying Your Bill In Person

You have several options to pay your City of Tempe utility bill in person:

• At one of the city’s two utility bill payment kiosks located at City Hall or the Tempe Public Library

• At the cashier’s office in the Tempe Municipal Building at 31 E 5th St

• At any Chase Bank branch in the Phoenix metro area

• At other authorized City of Tempe pay stations

Kiosk and cashier’s office payments can be made using cash, check, money order or credit/debit card. Bank and pay station payments can be made in cash or check.

In-person payments allow you to get same-day receipt confirmation that your bill was paid on time.

Setting Up Automatic Bill Pay

For hassle-free utility bill payments, sign up for auto-pay through the City of Tempe website. This automatically withdraws your balance owing each month from your bank account.

To enroll:

• Go to www.tempe.gov/paybill and log in

• Click on AutoPay Enrollment

• Select your payment account

• Choose the withdrawal day

• Check the authorization box and submit

Your payments will be made automatically each billing period. Make sure to have sufficient funds in your account on withdrawal day.

You can cancel or change your auto-pay option at any time through your online account.

Going Paperless with Electronic Billing

Save paper and have your City of Tempe utility bill sent directly to your email inbox each month. No need to wait for snail mail.

To go paperless:

• Log into your utility billing account

• Click on “My Profile”

• Select the paperless billing option

• Enter your email and save changes

Your next bill will be emailed to you as a PDF on your regular billing date. Make sure to check your spam folder.

You can switch back to paper bills at any time if preferred.

Understanding Late Fees and Disconnection Policy

City of Tempe utility bills are due by the 4th of each month. Late fees are assessed if payment is not received on time:

• After the 4th – $5 late fee applied

• After the 15th – Additional $25 penalty plus 1.5% monthly interest

• After the 25th – Water service may be disconnected

If your service is disconnected for non-payment, all past due amounts plus a $50 reconnection fee must be paid before restoring your service.

Avoid late fees and shutoffs by paying on time, setting up auto-pay, or contacting the city immediately if you expect to miss a payment. Payment plans can be arranged if you are struggling to pay.

Arranging a Payment Plan If Needed

If you are having difficulty paying your City of Tempe utility bill in full, you may qualify for a payment plan. This allows you to pay the past due balance in installments over time.

To set up a payment plan:

• Contact the City of Tempe Utility Billing office at 480-350-8333

• Explain your financial hardship and inability to pay the full balance

• Request a payment plan and time frame you can manage

• Provide income documentation if requested

As long as you make the agreed payments each month, your utilities will remain on. Payment plans help avoid disconnection.

Getting Financial Assistance with Your Utility Bill

If you are low-income or in crisis, there are some resources that may be able to help you pay your City of Tempe utility bill:

• LIHEAP – Federal bill payment assistance for low incomes. Apply through the state.

• Save Our Home AZ – State utility bill support. Call 1-866-863-2177.

• SEM Nonprofit – Crisis bill assistance. Visit www.semnonprofit.org to apply.

• A New Leaf – Support for Tempe residents. Call 480-963-4159.

• Tempe Community Fund – Aid for qualified households. Call 480-858-6500.

Reaching out to these groups if you are struggling can help you maintain City of Tempe utility services.

Summary of Tempe Utility Bill Pay

• Review bills monthly and pay total due by the 4th

• Pay online, by phone, in person, or set up auto-pay

• Avoid late fees by paying on time

• Contact the city immediately if you’ll miss a payment

• Payment plans and financial aid are available for those in need

Keeping your City of Tempe utility account current ensures uninterrupted essential services. Pay your bill hassle-free using one of the many convenient methods available. Seek assistance if you face financial hardship. Consistent on-time payments will maintain good standing.