The City of Tampa provides water service to residents and businesses located within Tampa city limits. As a customer, you are responsible for paying your water bill on time each month to avoid penalties or service disruptions. The City offers various ways to view and pay your water bill conveniently. This guide will walk through your options to pay your City of Tampa water bill.
Ways to Pay Your City of Tampa Water Bill
The City of Tampa offers multiple payment options to fit every customer’s needs:
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Online – Pay instantly on the City’s website using credit/debit card or e-check. Fast and convenient for one-time or recurring payments.
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By Phone – Call the Utilities Call Center at (813) 274-8811 and pay via credit/debit card or check over the phone,
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By Mail – Mail a check or money order payable to City of Tampa Utilities to the payment address printed on your water bill. Allow 5-7 days for delivery.
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In Person – Bring your water bill to one of the City of Tampa walk-in payment locations around the city.
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Drop Box – Place your payment in one of the secure drop boxes located outside City of Tampa buildings.
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AutoPay – Set up recurring payments from your bank account on the due date through the City’s online portal.
Payments made online, by phone, or at walk-in locations will post to your account immediately, preventing late fees or shut offs. Mailed payments take longer to process.
Reading Your City of Tampa Water Bill
Your City of Tampa water bill provides a detailed breakdown of your charges based on your water usage Key sections include
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Account Summary – Shows total amount due and due date.
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Meter Readings – Lists date and read for both your current and previous meter reading.
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Water Usage History – Charts your daily water usage for the past 13 months.
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Message Center – Important notices like high usage alerts or rate changes.
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Breakdown of Charges – Details the water service, sewer, trash, and other charges that make up your total bill.
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Payment Stub – Remit this portion with mailed payments.
Carefully reviewing the usage and charges on each bill can uncover leaks, billing errors, or other problems early.
Avoiding Late Fees on Your Water Bill
City of Tampa water bills are due 21 days after mailing. A late fee of 1.5% is applied to unpaid balances after the due date. Here are some tips to avoid late fees:
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Pay online or via phone on the due date, since mailed payments take longer to process.
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Set up AutoPay from your bank account to pay automatically each month.
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Mark your calendar with the due date as soon as you receive the bill.
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Pay a few days early to account for possible mail or bank delays.
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Sign up for reminders by email, text, or phone call when your bill is ready and due.
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If needed, request a payment extension before the due date through the online portal or call center.
Paying on time protects your credit and ensures uninterrupted water service.
Options if You Can’t Pay Your Water Bill
If you’re struggling to pay your City of Tampa water bill, contact the Utility Call Center at (813) 274-8811 as soon as possible. You may qualify for:
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Payment Plan – Set up a monthly payment plan to pay your balance over an extended timeframe without late fees.
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Payment Extension – Receive a couple extra days to pay your bill without incurring late fees.
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Bill Adjustment – Get a credit on your account if you had an undetected leak or other qualifying circumstance.
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Temporary Hardship Assistance – Low income customers can get help through various assistance programs.
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Conservation Tips – Get advice on reducing your water usage to lower costs.
Communicate your situation right away to avoid shut offs and negotiate a workable solution.
Water Service Shutoff for Non-Payment
If your City of Tampa water bill remains unpaid for 60+ days, your service may be disconnected. This applies to both residential and commercial accounts.
Before shutting off water, the City will:
- Mail multiple past due notices requesting immediate payment
- Attempt to contact you by phone to resolve the balance
- Provide a shutoff notice by mail and on your door 48 hours before disconnection
- Charge a $70 shutoff fee that must be paid before service resumes
Avoid the major hassle and expense of shutoffs by keeping your account current. If facing hardship, request help.
Key Takeaways for Paying Your City of Tampa Water Bill:
- Monitor your usage and charges each month by carefully reviewing your bill
- Pay on time by the due date to avoid late fees
- Use AutoPay or pay a few days early to account for mail time
- If struggling, contact the City right away to set up a payment plan or assistance
- Allowing your account to go unpaid for 60+ days can result in water shutoff
Paying your water bill is a responsibility that comes with City of Tampa water service. Use the convenient payment options available, pay on time, and seek help if needed to maintain service. Careful water bill management protects your household or business.
City of Tampa Utilities
Payments made after 7pm will post the next business day
We offer several ways to pay your utility bill
Our Customer Service Portal makes it easy to view your bills, make a one-time payment, or setup automatic monthly payments via AutoPay. You can pay online using your credit or debit card. Visa, MasterCard, American Express, and Discover are accepted with no convenience fee.
You can also sign up to receive e-mail notifications when your new bill is due.
Visit the Online Access Registration page of the Customer Service Center and enter your 7-digit account number, account name, and billing zip code.
- Under “Account Name”, enter the name of your account exactly as it appears on your bill:
- For residential accounts: enter last name then first name (Jones, Mary NOT Mary Jones).
- For commercial accounts: enter the name of your business.
- Click the “Continue” button.
- Create and confirm your unique password using the format displayed on the page.
- Enter and confirm your email address.
- Click the “Complete Registration” button to finish.
Make automatic electronic bill payments through your bank. Payments can be automatically deducted from either your checking or savings account.
Please note: The City of Tampa Utilities Department does not charge for this service; however, your bank may charge a fee. Please check with your bank for details.
Select one of the following options:
- Enroll online through the Customer Service Portal. After logging in to your account, select the “Payment” tab to get started.
- Print and mail a completed Automatic Electronic Utility Bill Payment application to City of Tampa Utilities, 3402 West Columbus Drive, Tampa, FL 33607.
- Contact the Utilities Call Center at (813) 274-8811.
Please allow 4-6 weeks for your request to be processed.
- New Message on Your Monthly Bill: Once you sign up and the service is active, your monthly utility bill will include the following message: “DO NOT PAY — AUTO BANK PAYMENT SCHEDULED ON OR AFTER XX/XX/XX.”
- Automatic Payments Go Into Effect: Payments will be made automatically by electronic bank transfer on the due date shown on your bill. Your monthly bank statement will show the amount charged and the date of the transaction.
- What Happens If Your Account Has Insufficient Funds: If there is not enough money in your account on the payment date, your bank will return the automatic payment in the same way that a check will bounce when there are insufficient funds. This may result in additional fees being charged by both your bank and by the City of Tampa.
Use the pre-addressed envelope included with your bill. Make checks or money orders payable to “City of Tampa Utilities” and remember to include your 7-digit utility account number and service address. Mail should be addressed to City of Tampa Utilities, P.O. Box 30191, Tampa, FL 33630-3191.
Call the Utilities Call Center at (813) 274-8811 to pay by credit or debit card using our 24-hour phone system. Visa, MasterCard, American Express, and Discover are accepted with no convenience fee.
- When prompted to make a payment, press “1.”
- When prompted, enter your 7-digit account number followed by the # key.
- Press “1” to provide your payment information.
Pay in person at one of the businesses listed below:
- Amscot, all locations: This venue accepts cash-only payments. Additional fees may apply.
- Westshore Pharmacy, 3206 S. Westshore Boulevard: Only use this venue to pay bills that are current.
City of Tampa homeowners could see increase on utility bill
How much does a city of Tampa water connection cost?
This service allows you to make a payment for a City of Tampa water connection, which should cost less than 10 cents in water use. Use this service to request information about conserving water, our most valuable resource. Use this service to request water conservation supplies. Available free to Tampa Water customers.
How do I contact the Tampa Water Department?
For general correspondence to the Tampa Water Department, use the contact number 813-274-8811. Note: For specific topics, please use the appropriate link below. Except for reporting a water leak, in which case, do not create a request and call 813-274-8811 instead.
Can I register with a 7 digit city of Tampa utility account number?
Utility account numbers have changed to a new 7-digit format as of March 11, 2019. You may still register with your 11-digit City of Tampa Utility account number. When registering please do not input the leading zeros (0), the equal (=) sign and the number following the equal (=) sign. (Example: 0111111-001=1 will be 111111-001).
What is the City of Tampa’s water portable meter?
This service is for making a payment for a City of Tampa Water Portable Meter. It can also be used to report an issue related to water pressure. The City of Tampa water portable meter is part of the city’s water system services.
How do I send a payment to the Water Resources Department?
Send payment to:Hillsborough County Water Resources DepartmentP.O. Box 89637Tampa, FL 33689 Department: Water ResourcesEmail: [email protected]: (813) 307-1000 Was this page helpful?
Does Tampa have water restrictions?
City of Tampa extends one-day-per-week watering restrictions year-round. You can find your designated watering day and additional water use restrictions at tampa.gov/WaterRestrictions. UTILITY BILL TOO HIGH? Unable to make a payment?