If you live in Surprise Arizona and receive services like water, sewer trash, and electricity from the city, paying your utility bill regularly is essential. The City of Surprise offers various payment options to make it quick and convenient for residents and businesses to pay their bills each month. This comprehensive guide will provide everything you need to know about paying your utility bill with the City of Surprise.
Understanding Your City of Surprise Utility Bill
Your monthly utility bill from the City of Surprise provides a summary of your usage and charges for services. It will include details such as
- Water usage and service fees
- Sewer service fees
- Trash collection fees
- Electricity usage and supply charges
- Taxes and franchise fees
- Any other service charges
The total due will be itemized based on all of these services and fees. Carefully review each charge on your utility bill before making a payment. Contact the City of Surprise Utility Billing department at 623-222-6000 if you have any questions about the bill.
When City of Surprise Utility Bills Are Issued
The City of Surprise provides utility services on various billing cycles depending on your location. Bills are issued:
- 1st through 10th of the month
- 11th through 20th of the month
- 21st through last day of the month
Check your specific bill for the issue date and due date. Your payment is typically due 20 days after the bill was issued. Pay promptly by the due date to avoid late fees.
Ways to Pay Your Surprise Utility Bill
The City of Surprise offers several options for paying your utility bill each month:
Online Bill Pay
Pay instantly online using the City of Surprise payment portal at surpriseaz.gov/pay. Accepts debit/credit card, checking, and savings.
Auto Pay
Set up automatic monthly payments from your bank account via the online payment system.
Phone
Call 623-222-6000 to pay your utility bill over the phone 24/7 using the automated payment system.
Send a check or money order to City of Surprise, PO Box 29078, Phoenix, AZ 85038 along with your payment stub.
Drop Box
Place your payment in the green utility drop box at Surprise City Hall.
In Person
Visit the Utility Billing department at Surprise City Hall to pay by cash, check, or credit/debit card.
Your Bank
Use your bank’s online bill pay to send a payment to the City of Surprise.
Payment Policies and Reminders
Keep these key policies in mind when paying your City of Surprise utility bill:
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A late fee of 1.5% applies if not paid by the due date.
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Accounts 30 days past due may have service disconnected.
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A $30 fee is charged if service is disconnected.
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Payment extensions may be available if you contact the city.
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Please allow 7 days for mailed payments to avoid late fees.
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The city will use electronic funds transfer for checks sent by mail.
Paying your Surprise utility bill by the due date avoids penalties!
Payment Assistance for Surprise Residents
If you are having trouble paying your utility bill, the City of Surprise offers programs that may help, including:
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Payment arrangements – Set up a payment plan for past due balances
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One-time assistance – Offers a credit up to $250 for qualified households
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Federal/state programs – LIHEAP, Elderly Assistance, etc.
Contact the City of Surprise Utility Billing department as soon as possible if you need assistance paying your utilities.
Contact City of Surprise Utility Billing
For any questions about your utility bill or payment options, reach out to the City of Surprise:
Phone: 623-222-6000
Email: [email protected]
Online: surpriseaz.gov/utiitybilling
In Person: Surprise City Hall
Keep your water, sewer, trash, and electric on by paying your monthly City of Surprise utility bill on time and utilizing payment assistance programs if needed. The various payment methods make it quick and easy.
Man Pays Nearly $3,000 Bill Using A Wheelbarrow Full Of Pennies
How do I pay my city of Surprise (AZ) Bill?
You can pay them directly on this website. Or pay on doxo with credit card, debit card, Apple Pay or bank account. I have a question about my City of Surprise (AZ) bill. Who should I contact? Ask your billing questions directly by phone at 623-222-1900.
How do I pay the city of surprise water bill?
The following are other options to pay for the City of Surprise Water bill: In-person payments: Payments can be made at the City Cashier Window from Monday-Friday, 8 a.m. – 5 p.m. located at 16000 N. Civic Center Plaza.
Does city of Surprise (AZ) accept doxo payments?
doxo processes payments for all City of Surprise (AZ) services, including Water & Sewer and others. Do you work for City of Surprise (AZ)? City of Surprise (AZ) was added to the directory by a user. Enroll in the doxo bill pay network to activate direct electronic payments. It’s free! Enroll
What is surprise billing?
As of Nov. 1, Surprise is the official billing provider for customers previously billed by American Water for water, wastewater and/or solid waste services. When you receive your Surprise statement in the mail with your new account number, simply: 1.
Does the city of surprise offer a Prepayment program?
Yes, the City of Surprise offers a Prepayment Program option, which allows residential-only customers to pay in advance for their wastewater and sanitation services. By participating in this option, customers receive a 5% discount on the services when paying the prepay charges in a timely manner.
What does the city of surprise finance department do?
The City of Surprise Finance Department strives to be a professional, proactive leader, identifying issues and offering innovative solutions while providing high-quality customer service. The Fire Department works to save lives and protect property through prevention, preparedness, education and response.