Living in Spokane, WA comes with the routine duty of paying city utility bills. While mailed payments work, today most people prefer the convenience of online bill pay for their water, garbage, sewer and other city services. The City of Spokane provides a fast, easy online payment system to pay bills in minutes anytime, anywhere.
Benefits of Paying Online
Paying your City of Spokane utility bill online has many advantages over mailing in a check
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It’s quick – Make instant payments and avoid mailing delays
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It’s easy – The online payment site is user-friendly with simple navigation.
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It’s secure – Payment info is encrypted and protected by security measures.
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It’s flexible – Pay full or partial balance due anytime from any device.
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Saves money – Avoid late payment penalties by paying on time.
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Payment history – View past bills and payment records conveniently online.
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Paperless billing – Opt out of mailed paper bills to go green.
How to Pay Online
Follow these simple steps to pay your City of Spokane utility bill online:
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Go to my.spokanecity.org/payments or find it on the city’s website.
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Click on “Pay Utility Bills Online” and log into your account.
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Select the utility account and amount you wish to pay.
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Enter payment details including card number or bank account info.
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Carefully review payment info to confirm accuracy.
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Submit payment and print or save the confirmation page.
Payments can be made directly from a bank account or by debit/credit card. You’ll receive an email confirmation with details of the transaction.
Payment Plan Option
If you cannot pay your balance in full, the city allows interest-free monthly installments through payment plans. Call to set up.
Recurring Payments
For added convenience, you can enroll in automatic payments to have your bill paid on its due date monthly. One less thing to remember!
Special Payment Instructions
Customers who are currently disconnected must call the city to have service restored after making an online payment. Paying alone does not initiate a utility reconnect.
Other Online Services
In addition to online bill payment, the City of Spokane’s self-service web portal lets customers:
- View account balance and payment history
- Sign up for paperless billing
- Update account and contact information
- Check permit status
- Register for Parks & Rec programs
- And more!
Paying your City of Spokane utility bill online is fast, easy, and secure. Avoid late fees and free up your time by going paperless and paying electronically in just minutes.
Residents Get Help with Utility Bills
How do I pay my utility bill in Spokane?
City Utility Accounts with past due balances should be paid at the My Spokane counter on the first floor of City Hall, 808 W Spokane Falls Blvd. To pay your bill online through the City’s eBill service, you will need to create an account with the City of Spokane. Go to eBill to create an account.
How do utility rates work in Spokane?
The City of Spokane strives to provide excellent, reliable, and affordable utility services. Utility rates are set by the City’s elected leaders. The Mayor proposes the rates, and the City Council adopts them after holding a public hearing.
How do I get help with a billing question in Spokane?
I have a billing question; how can I get help? • Utility bill questions can be directed to City staff by dialing My Spokane 311 inside City boundaries or (509) 755-2489. Phone calls are answered Monday-Friday between 7 a.m. and 6 p.m. (excluding some holidays) or customers can email staff 24 hours a day at [email protected].
What is included in a Spokane utility bill?
City of Spokane utility bills include charges for water, wastewater, stormwater, and solid waste collection. Bills are sent monthly to more than 86,000 residential and business customers within the City and adjacent areas with City utility services.
Does Spokane have a utility billing system?
City of Spokane Utility Billing is Getting an Upgrade! In the nearly 25 years since the City of Spokane last replaced its utility billing system, much has changed with technology, online capabilities, access to data, customer invoice receipt and payment tools, etc.
How can I lower my utility bills in Spokane?
Customers can lower their utility bills by taking steps to reduce their use of water (Water Wise Spokane) or by recycling more so they can use a smaller garbage cart. Utility rates are reviewed annually by the City’s elected leaders, who are committed to providing customers with predictable and affordable rates.