Paying your water bill online is a convenient option offered by the City of Shafter in California. The city launched its Online BillPay system in November 2010 to modernize payment options for Shafter utility customers. With online bill pay, Shafter residents can view bills, make one-time payments, enroll in auto-pay, and more. This article will explain how Online BillPay works, who can use it, and the benefits of paying your Shafter water bill online.
Overview of Shafter’s Online BillPay System
The City of Shafter introduced Online BillPay in November 2010 to give residents a fast, easy way to manage utility bills. The service is accessible through the city’s website and allows customers to:
- View and pay water bills online
- Make one-time debit/credit card payments
- Sign up for paperless billing
- Enroll in auto-pay to deduct the full bill amount each month
To get started you’ll need to create an Online BillPay account on the city’s website. This allows you to securely access your account, save payment info view billing history, and manage notifications.
Online BillPay is available to all City of Shafter utility customers including residents, businesses, and landlords. It works for water bills as well as trash, sewer, animal licensing fees, and any other City of Shafter services.
Benefits of Paying Your Water Bill Online
Paying your Shafter water bill through Online BillPay offers many advantages:
Convenience
You can pay in your pajamas at home instead of driving downtown to City Hall. Online bill pay is accessible 24/7 from your computer or mobile device.
Avoid Late Fees
When you enroll in auto-pay, your bill gets deducted each month so you never miss a payment. No more late fees!
Paperless Billing
Going paperless with e-bills helps the environment and declutters your home. Receive bill notifications by email rather than postal mail.
Payment History
Your online account stores payment history and billing statements for easy access anytime. Refer back to previous bills or view payment confirmation numbers.
Time Savings
Payments post instantly instead of waiting for a check to clear. And setting up auto-pay takes bill pay off your to-do list altogether.
Simple Account Management
Update your payment method, billing address, account settings and more all in one convenient place – your Online BillPay account
How to Enroll in Online BillPay
Ready to start enjoying the ease of online bill pay? Just follow these steps to get your Shafter water bill set up:
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Visit the Online BillPay website and click “Online BillPay Login and Enrollment”
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Click “New Users Enroll Here” to create your account
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Enter your 10-digit City of Shafter account number and the last name on the account
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Create a username and password
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Provide your contact information like name, address, phone and email
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Accept the terms and submit the form
Once enrolled, you can start viewing your live account balance, make one-time payments, and manage bill pay settings. Be sure to update your paperless billing preferences and set up recurring auto-pay for maximum convenience.
One-Time Payment Options
When logged into your Online BillPay account, you can make instant one-time water bill payments with:
- Debit or credit card – Visa, Mastercard, Discover
- Electronic check – provide routing and account numbers
Cards are subject to a service fee of $3.95 per transaction. E-checks are free. Payments post instantly so your account balance is updated right away.
You can also make guest payments without logging in. There is no account creation required for one-time guest checkouts.
Recurring Auto-Pay Setup
For hands-free water bill payments each month, enroll in auto-pay through Online BillPay. This securely stores your payment info to deduct the full balance owed each billing cycle.
To start auto-pay:
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In your Online BillPay account, click “AutoPay Accounts”
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Choose your payment method – credit/debit card or bank account
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Agree to the terms and submit the enrollment form
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Verify the auto-pay date shown is suitable or edit if needed
Once enrolled, you’ll no longer need to manually pay each month. Sit back and let auto-pay handle it for you!
Contact Online BillPay Customer Support
The City of Shafter aims to make online bill pay seamless for customers. But if any questions or issues pop up, customer support is available to help.
You can contact the Online BillPay support team:
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By email: [email protected]
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By phone: 1-866-917-7368
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Through online chat on the Online BillPay website
The team can help with enrollment, account access, resetting your password, updating payment methods, and any other questions about the system.
Paying your water bill online is the modern, convenient way to stay on top of City of Shafter utilities. By enrolling in Online BillPay, you can securely manage payments, avoid late fees, go paperless, and auto-pay your water bill each month. Sign up for an account on the city’s website and see how online bill pay can simplify your life!
Automatic Payment Service (APS)
APS automatically pays your water bill by deducting the amount owed from your checking or savings account each month. Contact your local Customer Center for more information about APS or print an Application Form.
To pay your Cal Water bill over the phone using your bank account or Visa (credit or debit), MasterCard (credit or debit), or Discover card, call (888) 598-9824 (toll-free).
You can pay in person by dropping payments off in a secure Cal Water office drop box or at a Western Union pay station in your community (there is normally a $1 service charge to pay through Western Union, but this fee has been temporarily suspended). The address of your Cal Water office and the location of pay stations (if available) can be found on the District Information page.
Help Paying Your Water Bill Campaign
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